Member Report:
24 Responses
Response Rate:
100.0%
Dates:
09/12/2009 - 02/13/2010

In this report, Chris Donatelli Builders has published all ratings for the following selected questions that were provided by customers surveyed since September 2009. Since then, 24 out of 24 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Communication
  • 100%
    Trust
  • 100%
    Professional & Organized
  • 100%
    Clean & Safe
  • 100%
    Construction Quality
  • 100%
    Expertise
  • 100%
    Problem Resolution
  • 100%
    Schedule
  • 94.7%
    Budget
  • 95.8%
    Employees & Subcontractors

Customer comments selected by the member for inclusion in this report

  • The lead carpenter did a fabulous job with molding and trim and his finishing was great. The lead carpenter built the house, not the contractor. - Oct 02, 2009 in Los Altos, CA

    Chris' team is great to resolve a problem whenever it occurs. - Sep 29, 2009 in Los Altos, CA

    Chris Donatelli has incredible integrity. I knew I could trust what he told me whether it related to recommendations about the construction of our home or to cost issues. - Sep 28, 2009 in Mountain View, CA

    My wife and I had absolutely NO experience or expertise in this type of project. We really needed "hand holding" and someone who would handle every aspect of the job. They were perfect for us. All issues were addressed and resolved promptly. Young Chris was the person we dealt with the most and he was great. In spite of his low key nature, he dealt with the sub-contractors effectively and decisively. - Sep 23, 2009 in Mountain View, CA

    Great communication. Good design insights. - Sep 22, 2009 in Menlo Park, CA

    They are very detail oriented. I'm hard to please and pay attention to details. They pay even more attention than I do. I trust their honesty and integrity completely. - Sep 18, 2009 in San Jose, CA

    I was very pleased with the integrity of Chris. He was extremely professional and I trusted him. - Sep 17, 2009 in Saratoga, CA

    High quality workmanship - we are extremely happy with the kitchen!The workers were always easy to work with - no frictions developed - this was especially important for a multi-month project where we were living in the house. - Sep 15, 2009 in Los Altos, CA

    I was impressed with the communication. They would meet with me almost weekly and discuss future plans and what was expected of me. They would inform me ahead of time when the water would be shut off etc.Extremely professional. - Sep 14, 2009 in Palo Alto, CA

    Area Of Satisfaction
  • Recommended by a friend. - Sep 28, 2009 in Mountain View, CA

    Lead Source
  • We are very pleased with Chris Donatelli Builders. - Sep 19, 2009 in San Jose, CA

    This was my first remodeling project and I did my entire house. Professionally, I am a project manager so I know it had the potential to not go well. However, Chris and his entire team has very high integrity. I think they are really really good. - Sep 17, 2009 in Saratoga, CA

    Additional Comment
  • Excellent job on keeping us up to date on the schedule - Sep 15, 2009 in Los Altos, CA

    Chris said it would take one year to build our new home. Construction started 3-23-08 and we moved in 3-25-09. - Sep 12, 2009 in Los Altos, CA

    Schedule
  • More than satisfied! - Sep 15, 2009 in Los Altos, CA

    Construction Quality
  • Our job foreman would occasionally say, "You need to look at X and let me know how you want to handle it. We could do A, B or C. I recommend B because it will look best and cost least." In other words, there were never any real problems. Chris' staff had a solution for anything that came up. - Sep 12, 2009 in Los Altos, CA

    Problem Resolution
  • They did not fall short in any way. Many people warned us that building a house was unbearably stressful and we would probably end up getting a divorce over it. But we loved every minute of the building process because of Chris and his team. - Sep 12, 2009 in Los Altos, CA

    Area For Improvement