Case Monmouth
www.casenj.com
3421 Sunset Ave.
Ocean, NJ 07712
(732) 922-1700
LinkedIn
Easier Than Expected
100%
Likely to Recommend
100%
Budget
100%
Clean & Safe
100%
Communication
100%
Concern For Needs
100%
Construction Quality
100%
Employees & Subcontractors
100%
Expertise
100%
Overall Experience
100%
Problem Resolution
100%
Professional & Organized
100%
Punchlist
100%
Schedule
100%
Value
100%
Work Done Right
100%
Comment Recognize Excellence Hazlet, NJ Apr 30, 2010

Lou M was fantastic. I could not be happier with his communication style. I was always made aware of the progress of the job.

Comment Schedule Hazlet, NJ Apr 30, 2010

I had a very tight deadline to get the project done and they met it perfectly. Very impressive

Comment Recognize Excellence Ocean Grove, NJ Feb 04, 2010

Mike, Lou and Eric did a great job communicating with me about the job. I appreciate the fact that they were on time and kept me posted if they were going to be late. The work that was done in my basement turned out great. A+

Comment Recognize Excellence Howell, NJ Feb 25, 2009

Eric (can't remember last name) did an exceptional job - I would hire him again in a minute & have already recommended him to neighbors.

Guildmember since 2009

As a GuildQuality Guildmember, Case Monmouth relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Case Monmouth in Tinton Falls, NJ; Ocean, NJ; Eatontown, NJ; Millstone, NJ; Atlantic Highlands, NJ; Jackson, NJ; Ocean Grove, NJ; Hazlet, NJ; Lakewood, NJ; Howell, NJ; and 3 other cities in New Jersey.

In this report, Case Monmouth has published a summary of the customer feedback they've received since they joined GuildQuality in January 2009. In that time, 14 out of 20 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2010.

Recent Activity

Case Monmouth received feedback from a customer in Tinton Falls, NJ.

11/03/10

Via Twitter: Finally some much needed rain here at the Jersey Shore

07/13/10

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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