Case Design/Remodeling of Carmel
Case Design/Remodeling of Carmel
carmel.caseremodeling.com
108 West Carmel Drive
Carmel, IN 46032
(317) 846-2600
Google Local
Likely to Recommend
92%
Budget
90%
Clean & Safe
97%
Concern For Needs
100%
Construction Quality
95%
Employees Professionalism
97%
Expertise
96%
Overall Experience
90%
Professional & Organized
91%
Project Manager
100%
Project Manager Responsiveness
91%
Sales Knowledge
92%
Work Done Right
88%
Average (26 reviews)
Rating Details
Close
5 Star
(20)
4 Star
(4)
3 Star
(1)
2 Star
(1)
1 Star
(0)
Sara B. Carmel, IN Review Feb 05, 2012 2 star rating
Case Design/Remodeling of Carmel

Case made multiple mistakes during our project. They changed the final cabinet design without our approval. This error was not discovered until after many cabinets had already been installed. The base cabinets were set incorrectly and the granite counter tops were measured and subsequently cut incorrectly. It took multiple attempts to obtain the upgraded cabinet drawers that were ordered in our contract. The tile floor was laid inconsistently and they didn't have enough tile to finish laying the floor with tile from the same dye lot. They had to remove and replace the floor. The projected four to six week timeline then resulted in a project that took over 3 months to complete. Case worked with us to correct these issues, but didn't acknowledge the extra time and incovenience that resulted from their errors. Overall, we were disappointed with our experience.

Comment Recognize Excellence Carmel, IN Jan 16, 2012

Really enjoyed working with all of the employees, but must say we were most impressed with Neil's work ethic, timeliness, organization, cleanliness on site and friendly attitude.

Comment Additional Comment Carmel, IN Jan 16, 2012

Overall, Case did a wonderful job. The design and workmanship met and often exceeded our expectations. The Case team is courteous, knowledgeable and professional. We feel the value we received was definitely what we expected. Our new bathrooms are everything we hoped they would be, and more! We certainly encourage anyone considering firms to do anyting from a major renovation to a modest upgrade to add Case to their list of companies! We hope to work with Case on other projects planned for our home.

Comment Recognize Excellence Fishers, IN Jan 15, 2012

Neil did a great job and was very pleasant to have around the house. Everyone did a great job for us.

Comment Recognize Excellence Fishers, IN Jan 12, 2012

Jim Isaacs did a wonderful job. He is very friendly and a pleasure to have working in my house.

Beth R. Carmel, IN Review Jan 10, 2012 5 star rating
Case Design/Remodeling of Carmel

I was very pleased with the professionalism, seriousness and attention to detail that Case Design/Remodeling showed to us. I don't think we could have achieved the same results on our own. It was a good investment.

Comment Value Indianapolis, IN Jan 08, 2012

Case isn't cheap, but their work is first rate and it is always clear why there are additional charges. As noted above, the additional charges were very reasonable.

Comment Budget Indianapolis, IN Jan 08, 2012

We asked for additional painting at the last minute. Not only did Case get it done--and done very well--but the cost was very reasonable. This could not have been done better!

Jim S. Indianapolis, IN Review Jan 05, 2012 5 star rating
Case Design/Remodeling of Carmel

A great experience in remodeling from beginning to end. We would highly recommend Case for small or large jobs. Workers and subs were the best ,as was our project manager.

Bill A. Indianapolis, IN Review Jan 04, 2012 5 star rating
Case Design/Remodeling of Carmel

Case did a great job repairing our basement after it flooded. Their people were professional, on time, and not at all sketchy. We have already hired them to do another project.

Comment Recognize Excellence Carmel, IN Dec 08, 2011

Paul Gobbi and all the subcontractors did a phenomenal job. They were very neat and professional.

John A. Carmel, IN Review Dec 03, 2011 5 star rating
Case Design/Remodeling of Carmel

The pre-planning was excellent. Because of that, most problems were resolved in the pre-planning stage. The workmanship is excellent. The employees of Case are very professional and have a great level of expertise in their areas. I would highly recommend them to anyone. We've had some other remodeling projects in the past that were not nearly as well done or done as efficiently as the Case project.

Comment Additional Comment Indianapolis, IN Dec 02, 2011

I was real happy with our work! This is not our first time working with them, so we knew what we were getting into.

Comment Recognize Excellence Noblesville, IN Dec 01, 2011

Jane Johnson, designer--very helpful with budget and ideasEarl Schrieber, Construction site lead-- very knowledgeable on many aspects of the jobCasey Fournier, Tilest-- excellent craftmanship and an eye for detail

Comment Additional Comment Noblesville, IN Nov 28, 2011

We appreaciate working with Case and the finished project is wounderful. We would not have been as successful had we gone with one of the other companies we had considered.

Comment Additional Comment Carmel, IN Nov 18, 2011

It was great experience working with them. If something else comes up and we need to remodel we will be contacting Case Design!

Comment Recognize Excellence Carmel, IN Nov 14, 2011

Everyone was great, but Bill was very helpful and quick to respond to questions, which I appreciated

Comment Additional Comment Westfield, IN Nov 11, 2011

If you see Joe, tell him "hello" for us. There's evident concern that you have in your customers, so give yourself a pat on the back.

Guildmember since 2008

As a GuildQuality Guildmember, Case Design/Remodeling of Carmel relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Case Design/Remodeling of Carmel in Carmel, IN; Indianapolis, IN; Zionsville, IN; Fishers, IN; Westfield, IN; Noblesville, IN; Carmel, IL; Cicero, IN; Indianaplis, IN; Frankfort, IN; and 6 other cities in Indiana.

In this report, Case Design/Remodeling of Carmel has published a summary of the customer feedback they've received since they joined GuildQuality in June 2008. In that time, 425 out of 552 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.

Recent Activity

Via Twitter: Wow! RT @carmelartdesign: In case you missed this -- Bub's Burgers & Ice Cream had the honor of feeding the Super Bowl Champs this...

02/06/12

Via Twitter: Good Post-Super Bowl Morning everyone! Lots of coffee brewing here at Case. We are going to miss the hubbub. How about you?

02/06/12

Via Twitter: Good Post-Super Bowl Morning everyone! Lots of coffee brewing here at Case. We are going to miss the hubbub. How about you?

02/06/12

2012 Guildmaster Application

Case Design/Remodeling of Carmel is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Case Design/Remodeling of Carmel must survey all of their customers.

If you are a recent customer of Case Design/Remodeling of Carmel and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Case Design/Remodeling of Carmel's application.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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