Overall experience was great. I will be contacting them again for another bathroom project that we will be doing soon. Tom Coan and his staff as well as all of the sub-contractors were very professional, efficient and eager to please.
My experience in dealing with Case Design/Remodeling of Birmingham was completely understanding of my needs and their organization was phenomenal. I will be using them again in another project that I will have.
Everyone we dealt with was professional - Steve, Brian, Randolph, Paul (plumbing) and Carol (Paint). Paul went above and beyond when a plumbing issue occurred and he contacted Case for me. Brian was first to respond even though it was after hours and mins later Steve arrived. They were all awesome. Tom Coen is great and his staff is too. One always hears of contractor nightmares, but our experience was the opposite. We'd highly recommend Case to anyone needing work done.
All i can say is that they really do excellent work. They provide excellent expertise and their recommendations were good. We were very pleased with the work that was done. All of the contractors were courteous and nice and that meant a lot. We were very pleased. The contractors made me feel comfortable having them in my home when I wasn't there which meant a lot to us. We would certainly use them again in the future if we had to.
Case did a total kitchen remodel for us, tearing out everything down to the drywall and subfloor and starting over. They gave us a schedule at the beginning of the job and finished right on time, in one month. Everyone was accessible by email or phone any time we had a question. The kitchen looks great and we have had no issues at all. We highly recommend Case; all personnel were friendly, professional, and competent.
Finally, after being disappointed with several other conractors on projects to update our home, we found Case Design/Remodeling to be not only trustworthy but also completed our new bathroom with quality work. We are very pleased with the finished project and will be sure to call on them for any future work. We have already highly recommended them to our friends.
Steve did a good job of managing the project. There is a gal that helped my wife with the fixtures, her name was Randolph. She worked well with my wife on the fixtures an had a lot of good ideas.
Brian Allie. He was professional, knowledgable, very easy to work with, and has an outstanding memory.And thanks to Randolph Hite for her input in choosing materials.
I would recognize Randolf, Steve, and Tom. They were all really good.
Never heard of any remodeling being this good an experience.
They all did a very good job.Brian very easy to work with.new exactly what to do.Followed up on anything he said.
Jimmie and the project manager, Brian...job well done.
Steve was great to work with and of the subs, again, Ricky and his crew were exceptional.
Ricky and his crew did a great job and were very considerate.
We love our new bathroom.
I found Bryan Allie to be extremely knowledgeable in all areas of construction. He answered all my building questions, even ones that weren't directly related to my project.Jennifer was extremely responsive to my issues during the project with a 'customer first' attitude.
Case always seems to be in the high range of extimates for my projects. The extra cost seems to be balanced by the 'no-hassle', higher quality subcontractors they use. I don't feel like I have to monitor every move that their subs make and if there is a problem, Case will make it right. I guess this makes them worth the extra cost for me.
We'll definitely use them again in the future.
Everyone did great but Randolf, Jimmie, and Brian all did especially fantastic jobs.
Finally, we have a found a company that says what it is going to do and does what they say. We have spent a lot of time and money on worthless individuals and companies who don't care whether or how they complete a job. Most of them just lie about what they are going to do. It's nice to find an honest company who has the expertise to do any kind of home renovation.
While everyone was very helpful and I really appreciated Randolph's expertise in designing the tilework for our bathrooms; Eddie the "tile guy" was awesome. And finally, we could not have done this job if it were not for Brian Allie. He was fabulous! His suggestions and "can do" attitude made this 2 month project doable. When all the work was completed, the 2 bathrooms and great room looked just like or even better than I had pictured them in my head. I have already recommended Case to several of my friends.
I really enjoyed working with Steve. Did a very good job and I always enjoyed chatting with him.
I was very pleased.
I thought that everyone I dealt with I was all equally impressed with. The were all very professional and were very timely. No one jumped out as being better than another. They were all very professional.
I appreciated that Jimmie and Steve were accessible. Steve kept us informed every step of the way so we were never unpleasantly surprised. He also had some great suggestions that gave the project a better outcome.
I would be a good reference because we are very satisfied and happy.
Mike Sirels, very good and professional, just really outstanding.
They all did a good job.
I was surprised how hard everyone seemed to try to get everything right.
Jennifer BlachTom CoanBrian (don't remember his last name)
As a GuildQuality Guildmember, Case Design/Remodeling of Birmingham relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Case Design/Remodeling of Birmingham in Birmingham, AL; Vestavia, AL; Hoover, AL; Mountain Brook, AL; Pelham, AL; Homewood, AL; Helena, AL; Irondale, AL; Birmngham, AL; Montevallo, AL; and 7 other cities in Alabama.
In this report, Case Design/Remodeling of Birmingham has published a summary of the customer feedback they've received since they joined GuildQuality in February 2009. In that time, 86 out of 99 customers (87%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2011.
Case Design/Remodeling of Birmingham received feedback from a customer in Birmingham, AL.
Case Design/Remodeling of Birmingham received feedback from a customer in Hoover, AL.
Case Design/Remodeling of Birmingham received feedback from a customer in Birmingham, AL.
Case Design/Remodeling of Birmingham received feedback from a customer in Helena, AL.
Case Design/Remodeling of Birmingham received feedback from a customer in Hoover, AL.
Case Design/Remodeling of Birmingham is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Case Design/Remodeling of Birmingham must survey all
of their customers, with the following exceptions: We survey clients for projects $10,000 and above.
If you are a recent customer of Case Design/Remodeling of Birmingham and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Case Design/Remodeling of Birmingham's application.
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