Case Design/Remodeling Indy
Case Design/Remodeling Indy
caseindy.com
108 West Carmel Drive
Carmel, IN 46032
(317) 846-2600
Google Local
Likely to Recommend
91%
Budget
91%
Clean & Safe
97%
Concern For Needs
100%
Construction Quality
96%
Employees Professionalism
97%
Expertise
96%
Overall Experience
90%
Professional & Organized
92%
Project Manager
100%
Project Manager Responsiveness
92%
Sales Knowledge
92%
Work Done Right
88%
Average (31 reviews)
Rating Details
Lisa A. Carmel, IN Review May 22, 2012 3 star rating
Case Design/Remodeling Indy

Case Design/Remodeling said that they had to replace our door, and although we somewhat agreed, we wanted a water test done. They came out a separate day to do the water test, and charged us by the hour - we thought that should have been a part of the original assessment. They put it in, and after it rained, they had to come out two more times to find a leak. They didn't give us much notice about when they were coming - they'd give us about a two hour window. Overall it wasn't a great experience - the door is fine, but I probably wouldn't use Case again.

Comment Recognize Excellence Carmel, IN May 08, 2012

Yes, Mike the contractor who did our work. He was great, we will request him for our next project.

Comment Recognize Excellence Carmel, IN May 01, 2012

The lead carpenter, Neil Getz, was very competent, easy towork with and punctual in arriving at the job site. The jobpresented several unforeseen challenges, and we foundthe Case team very good at resolving issues to our satisfactionwhile keeping the project on track.

Kasey I. Carmel, IN Review May 01, 2012 5 star rating
Case Design/Remodeling Indy

Bill, Kelly, Mark and Andy were all very helpful and professional. We had a great experience and are loving our new master bathroom! We have had several neighbors ask about the work Case did for us and we have recommended Case to every single one of them! Thanks!

Lori S. Indianapolis, IN Review Apr 30, 2012 5 star rating
Case Design/Remodeling Indy

They did a great job. The project turned out better than I expected and it was done in a timely fashion. I would certainly consider using them again.

Kris C. Indianapolis, IN Review Apr 26, 2012 5 star rating
Case Design/Remodeling Indy

We have been Case clients over the course of at least five years. We initially started with two bathroom updates and because we were so pleased with the results, they have remodeled our kitchen, basement, replaced a deck, built a pergola and installed a fire pit. They have also managed painting, refinishing hard wood floors, plus various handyman tasks. Most recently, we had our garage repainted and some outdoor maintenance taken care of. We can honestly say that Case cares about quality service and they deliver! This is a very tight shop with great professionals that we are more than happy to recommend!

Marcelle B. Fishers, IN Review Mar 27, 2012 5 star rating
Case Design/Remodeling Indy

Case did an exceptional job on our basement remodel. The people that worked on our home were very professional, talented, and paid attention to details. I will use them again for future projects.

Sara B. Carmel, IN Review Feb 05, 2012 2 star rating
Case Design/Remodeling Indy

Case made multiple mistakes during our project. They changed the final cabinet design without our approval. This error was not discovered until after many cabinets had already been installed. The base cabinets were set incorrectly and the granite counter tops were measured and subsequently cut incorrectly. It took multiple attempts to obtain the upgraded cabinet drawers that were ordered in our contract. The tile floor was laid inconsistently and they didn't have enough tile to finish laying the floor with tile from the same dye lot. They had to remove and replace the floor. The projected four to six week timeline then resulted in a project that took over 3 months to complete. Case worked with us to correct these issues, but didn't acknowledge the extra time and incovenience that resulted from their errors. Overall, we were disappointed with our experience.

Comment Recognize Excellence Carmel, IN Jan 16, 2012

Really enjoyed working with all of the employees, but must say we were most impressed with Neil's work ethic, timeliness, organization, cleanliness on site and friendly attitude.

Comment Additional Comment Carmel, IN Jan 16, 2012

Overall, Case did a wonderful job. The design and workmanship met and often exceeded our expectations. The Case team is courteous, knowledgeable and professional. We feel the value we received was definitely what we expected. Our new bathrooms are everything we hoped they would be, and more! We certainly encourage anyone considering firms to do anyting from a major renovation to a modest upgrade to add Case to their list of companies! We hope to work with Case on other projects planned for our home.

Comment Recognize Excellence Fishers, IN Jan 15, 2012

Neil did a great job and was very pleasant to have around the house. Everyone did a great job for us.

Comment Recognize Excellence Fishers, IN Jan 12, 2012

Jim Isaacs did a wonderful job. He is very friendly and a pleasure to have working in my house.

Beth R. Carmel, IN Review Jan 10, 2012 5 star rating
Case Design/Remodeling Indy

I was very pleased with the professionalism, seriousness and attention to detail that Case Design/Remodeling showed to us. I don't think we could have achieved the same results on our own. It was a good investment.

Comment Value Indianapolis, IN Jan 08, 2012

Case isn't cheap, but their work is first rate and it is always clear why there are additional charges. As noted above, the additional charges were very reasonable.

Comment Budget Indianapolis, IN Jan 08, 2012

We asked for additional painting at the last minute. Not only did Case get it done--and done very well--but the cost was very reasonable. This could not have been done better!

Jim S. Indianapolis, IN Review Jan 05, 2012 5 star rating
Case Design/Remodeling Indy

A great experience in remodeling from beginning to end. We would highly recommend Case for small or large jobs. Workers and subs were the best ,as was our project manager.

Bill A. Indianapolis, IN Review Jan 04, 2012 5 star rating
Case Design/Remodeling Indy

Case did a great job repairing our basement after it flooded. Their people were professional, on time, and not at all sketchy. We have already hired them to do another project.

Comment Recognize Excellence Carmel, IN Dec 08, 2011

Paul Gobbi and all the subcontractors did a phenomenal job. They were very neat and professional.

John A. Carmel, IN Review Dec 03, 2011 5 star rating
Case Design/Remodeling Indy

The pre-planning was excellent. Because of that, most problems were resolved in the pre-planning stage. The workmanship is excellent. The employees of Case are very professional and have a great level of expertise in their areas. I would highly recommend them to anyone. We've had some other remodeling projects in the past that were not nearly as well done or done as efficiently as the Case project.

Comment Additional Comment Indianapolis, IN Dec 02, 2011

I was real happy with our work! This is not our first time working with them, so we knew what we were getting into.

Guildmember since 2008

As a GuildQuality Guildmember, Case Design/Remodeling Indy relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Case Design/Remodeling Indy in Carmel, IN; Indianapolis, IN; Zionsville, IN; Fishers, IN; Westfield, IN; Noblesville, IN; Carmel, IL; Cicero, IN; Mccordsville, IN; Frankfort, IN; and 6 other cities in Indiana.

In this report, Case Design/Remodeling Indy has published a summary of the customer feedback they've received since they joined GuildQuality in June 2008. In that time, 456 out of 595 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.

Recent Activity

Case Design/Remodeling Indy received feedback from a customer in Carmel, IN.

05/22/12

Case Design/Remodeling Indy received feedback from a customer in Carmel, IN.

05/21/12

Case Design/Remodeling Indy received feedback from a customer in Carmel, IN.

05/19/12

2012 Guildmaster Application

Case Design/Remodeling Indy is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Case Design/Remodeling Indy must survey all of their customers.

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

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All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

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