We were afraid our projects were too small to warrant the expertise and time of Ben Tyler and Remodeling. We are so glad we consulted him. While we could have had the job completed for less money, the quality of the workmanship, the professionalism of the staff, and the committment to customer satisfaction could have have been equaled. We are thrilled with the results and highly recommend Ben Tyler and Remodeling!
We are getting many compliments on the project that Ben Tyler did for us. He built a front porch that has made a significant difference in the appearance of our house.
This is the 4th project they've done for me so you can count on getting good marks from me.
George and Robert, the two men I dealt with on the crew the most, did a wonderful job.
I think if Ben Tyler made some postcard size fliers that I could hand out to people who come by my home and see the great work that they have performed, then it could help spread the word about this great company.
They were absolutely fantastic. I will recommend Ben Tyler to everyone. I would give all of these a four plus.
They did a super job.
Everyone involved.
Definitely.
They were great and I loved them!
George Heath and Robert Roberts were a delight to work with on this project. They were professional, friendly and worked very hard on our behalf.
They were all wonderful. Every single person was fabulous.
Just keep up the good work.
The project manager was great.
It has been a very positive experience and am very satisfied with the product.
Jeff was outstanding!
It was worth every penny and built faster than i expected and i already reccommended them to a friend.
They do an excellent job!
They are great and we love working with them anytime there is a problem in the house they come out and fix any problems. We wouldnt see us working with any other builder. Handled the carpet problem well.
The reason that we chose Ben Tyler Building and Remodeling was that we were confident that we would receive professional advice, and when the project was done we would have a quality first class addition and renovation. That is exactly what was accomplished.
We have used Ben Tyler Building and Remodeling for a number of jobs, both big and small. The last was the construction of two 2-car garages. Mr. Tyler was especially good at noticing and designing details that made the garages go with the main house. I was very pleased with his designs, and with the finished product. The best thing I can say about his company is that he will be my builder for any future projects I might have. Further, my house was built in 1911, and constructed in a quite unique manner, which has presented more than its share of complications, especially when it comes to remodeling. For example, all the walls of the house, both interior and exterior, are solid masonry brick and concrete. Running new wiring or new plumbing is impossible. However, when we completely redid the kitchen, Mr. Tyler's people found ways to make it work, ways that I found very creative.
As a GuildQuality Guildmember, Ben Tyler Building and Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Ben Tyler Building and Remodeling in Louisville, KY; Prospect, KY; Bardstown, KY; Homestead, VA; Clarksville, IN; Pekin, IN; and Glenview, KY.
In this report, Ben Tyler Building and Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in December 2004. In that time, 68 out of 86 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2011.
Ben Tyler Building and Remodeling received feedback from a customer in Louisville, KY.
Ben Tyler Building and Remodeling received feedback from a customer in Louisville, KY.
Ben Tyler Building and Remodeling received feedback from a customer in Louisville, KY.
Ben Tyler Building and Remodeling received feedback from a customer in Louisville, KY.
Ben Tyler Building and Remodeling received feedback from a customer in Louisville, KY.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
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Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.