Arborshade Custom Homes, LLC
www.arborshadehomes.com
902 Big Oak Circle
Augusta, GA 30907
(706) 868-8940
Letter of Recommendation
100%
Likely to Recommend
100%
Budget
100%
Value
100%
Employees & Subcontractors
100%
Communication
100%
Innovation
100%
Construction Quality
100%
Professional & Organized
100%
Trust
100%
Comment Additional Comment Martinez, GA Jan 18, 2007

Kathy Owings is a wonderful builder. She is outstanding. The experience was wonderful.

Comment Additional Comment Augusta, GA Mar 14, 2006

I had always heard negative feedback from people who built their own homes, but we have had a tremendous experience working with Arborshade. I've recommended them to everyone I know who is interested in buying a home.

Comment Additional Comment Augusta, GA Nov 08, 2004

Kathy was wonderful throughout. She was kind and always straightforward. Even when we have disagreed, she's been able to meet in the middle to resolve issues. I not only would recommend her in writing, I would advertise for her.

Guildmember since 2004

As a GuildQuality Guildmember, Arborshade Custom Homes, LLC relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Arborshade Custom Homes, LLC in Augusta, GA; Evans, GA; and Martinez, GA.

In this report, Arborshade Custom Homes, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in November 2004. In that time, 6 out of 6 customers (100%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2007.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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