Altera Design & Remodeling, Inc
Altera Design & Remodeling, Inc
www.alteradesign.com
1079 Boulevard Way
Walnut Creek, CA 94595
(925) 938-1100
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We offer a full range of services for any kitchen, bath or remodeling project including design, products and build out. Our commitment to excellence has earned us the prestigious Diamond Certified distinction. Read more

Best Service. Best Products. Best Remodeling Experience.

GuildQuality Partner Affiliations Remodelers Advantage

Affiliations GuildQuality
National Association of the Remodeling Industry
National Kitchen and Bath Association
Better Business Bureau
Diamond Certified
Angie's List
Bath & Kitchen Buying Group
EPA Lead-Safe Certified Firm
2012 CotY Regional Award Winner

Sales Attentiveness
100%
Communication
98%
Construction Quality
100%
Clean & Safe
97%
Overall Experience
97%
Understood Needs
100%
Likely to Recommend
96%
Comment Product Selections Process Pleasant Hill, CA Mar 23, 2012

I felt that many times I just "trusted" and sure enough they made outstanding choices for us. There were a few products that I sought out for myself and the overall effect is excellent and we are so pleased!

Comment Area Of Satisfaction Pleasant Hill, CA Mar 23, 2012

I was most satisfied with the exceptional design and quality work and professionalism of everyone.

Comment Area Of Satisfaction Oakland, CA Mar 16, 2012

We really trusted Eric, Yuko, and Jim. It was a very comfortable experience. It was a good feeling working with them.

Comment Area Of Satisfaction Walnut Creek, CA Feb 29, 2012

Professional from start to finish. Yuko is a very talented and personable woman who followed up on every issue that arose.Michael is a true craftsman and the most organized of any workman we have used in 47 years. His prep and cleanup after each days work was exceptional

Comment Area Of Satisfaction Orinda, CA Jan 17, 2012

Quality of the work, professsionalism, knowledge, you know that they will do a quality job!

Comment Additional Comment Lafayette, CA Jan 11, 2012

I would definitely choose them again. They were so knowledgeable on the product but more importantly, they were so professional and caring about my project.

Comment Additional Comment Moraga, CA Jan 03, 2012

I have used them for three jobs. I hope they continue in business for a long time because they are very good people.

Comment Area Of Satisfaction Moraga, CA Jan 03, 2012

They really listened. They really sought to understand what its like to be disabled. They did a very good job. They bend over backwards to make sure my needs were met. They have followed up with me several times after the job was completed. They truly care about their customers.

Guildmember since 2010

As a GuildQuality Guildmember, Altera Design & Remodeling, Inc relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Altera Design & Remodeling, Inc in Walnut Creek, CA; Orinda, CA; Lafayette, CA; Concord, CA; Pleasant Hill, CA; Danville, CA; Oakland, CA; Moraga, CA; Pleasanton, CA; Alamo, CA; and 14 other cities in California.

In this report, Altera Design & Remodeling, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in December 2010. In that time, 69 out of 85 customers (81%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2013.

Recent Activity

Altera Design & Remodeling, Inc received feedback from a customer in Orinda, CA.

05/21/13

Altera Design & Remodeling, Inc received feedback from a customer in Bay Point, CA.

05/18/13

Altera Design & Remodeling, Inc received feedback from 2 customers.

05/18/13

Altera Design & Remodeling, Inc received feedback from a customer in Martinez, CA.

04/08/13

Altera Design & Remodeling, Inc received feedback from a customer in Pleasant Hill, CA.

02/22/13

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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