CalBath & Kitchen
3825 Birch St.Newport Beach, CA 92660(877) 225-2284

Bathroom & Kitchen Remodels Orange County, San Diego, San Jose (more)


Customer Feedback Summary

Of 219 customers surveyed, 149 responded (68%)
Currently Viewing By [Salesperson]:
Likely to Recommend
97%
Value
97%
Clean & Safe
100%
Expertise
99%
Construction Quality
95%
Budget
97%
Schedule
96%
Trust
99%
Sales Knowledge
98%
Installation Crew
98%
Office Staff Attentiveness
96%
Office Staff Professionalism
100%
Problem Resolution
98%

Map of Recent Work

Comments All Projects

Comments


  • comment
    Why CalBath & Kitchen
    Rancho Santa Margarita, CA
    Jan 17, 2014

    The showroom impressed me for one and the office staff was very helpful from the first day I stepped into the store.

  • comment
    Value
    Cerritos, CA
    Jan 14, 2014

    CalBath is certainly not the "low bidder"; however, they provide the quality, service, & expertise to back up their quotes.

  • comment
    Additional Comment
    San Clemente, CA
    Jan 06, 2014

    great family owned company

  • comment
    Why CalBath & Kitchen
    Huntington Beach, CA
    Dec 06, 2013

    We chose CalBath because Darrell was very knowledgeable.

  • comment
    Area Of Satisfaction
    Laguna Woods, CA
    Nov 26, 2013

    I was satisfied with everything.

  • comment
    Lead Source
    Laguna Woods, CA
    Nov 26, 2013

    I looked through the phone book and a couple of my neighbors had their bathrooms redone and suggested I give them a call. He seemed informative and I liked the way he laid out the information. I got a couple of estimates and just liked him better. They did an excellent job, I was very happy. I've given the information to a couple of my tenants here and one will have her bathroom redone.

  • comment
    Area Of Satisfaction
    Huntington Beach, CA
    Nov 15, 2013

    All. Darrell is so knowledgeable and easy to work with. Danny, who installed both our bath liners was courteous and pristine on his installation of both baths. These are reasons why we are having Cal Bath do our kitchen too.

  • comment
    Area Of Satisfaction
    Huntington Beach, CA
    Nov 14, 2013

    I am pleased with the over-all appearance and function on the remodel.

  • comment
    Current Referrals
    Huntington Beach, CA
    Nov 14, 2013

    If I anyone I know is planning any bath or kitchen remodel, I will be happy to recommend CalBath.

  • comment
    Area Of Satisfaction
    Huntington Beach, CA
    Oct 19, 2013

    All work was perfection; installers took their time and carefully worked to ensure perfect job. The garage was cleaner than when the arrived!

  • comment
    Area Of Satisfaction
    Mission Viejo, CA
    Oct 16, 2013

    I was impressed with the creativity for the shower solution.

  • comment
    Area Of Satisfaction
    San Diego, CA
    Sep 05, 2013

    Sales, office staff and workers. All were courteous and well informed.

  • comment
    Additional Comment
    Anaheim, CA
    Sep 04, 2013

    Love the new shower. 😎

  • comment
    Area Of Satisfaction
    Laguna Beach, CA
    Aug 30, 2013

    The personal attention given by Roger, Veronica andThe hands on expertise of Victor.

  • comment
    Area Of Satisfaction
    La Mesa, CA
    Aug 30, 2013

    Professionalism, workmanship, attention to detail and respect of the property.

  • comment
    Additional Comment
    Orange, CA
    Aug 30, 2013

    The entire process moved along very smoothly. Everything fit and flowed well so there were no surprises or issues. Working with CalBath was a very pleasant experience for me. I have redone a lot of my home and worked with many construction companies in the process. CalBath is the best company! I did not have to worry or supervise over the workers at all! They were great and they did everything very professionally. Luis Bautista was here every day and he was great! CalBath is lucky to have him on their team. Everything was scheduled beautifully and I felt good about each step of the process. I knew I made the right decision to work with CalBath and I am so glad I did! They were all very professional and the installers left my home clean when they were done. Each person arrived on time, as scheduled, every day and I was so pleased with how well everything worked out.

  • comment
    Area Of Satisfaction
    Orange, CA
    Aug 30, 2013

    I was most satisfied with the final results of my project. Everything came out like I hoped it would and it looks beautiful. I know I would not have been able to accomplish this without the help and guidance of CalBath & Kitchen.

  • comment
    Why CalBath & Kitchen
    Orange, CA
    Aug 30, 2013

    I chose CalBath because I wanted to work with someone on my kitchen remodel and I was tired of just looking at products on my home. I found their information on the internet and went to their showroom and office. The man I worked with was very knowledgeable on everything I wanted to do. He worked in construction in the past, so he was able to foresee any possible issues with each item. I gave them my budget and ideas to work with, and they did a great job.

  • comment
    Area Of Satisfaction
    Cerritos, CA
    May 24, 2013

    I liked the clean up. They cleaned up everyday after they did anything. They always came back the next day and they were very professional.

  • comment
    Area For Improvement
    Santa Ana, CA
    May 08, 2013

    CalBath & Kitchen didn't fall short of our expectations; they disclosed everything ahead of time, so we were happy with them.

More Comments

GuildQuality Partner Affiliations

  • Remodeling's Big50

Affiliations

  • GuildQuality
  • 2008 Qualified Remodeler Top 500
  • 2009 Qualified Remodeler Top 500
  • 2011 Qualified Remodeler Top 500
  • American Society of Interior Designers
  • Better Business Bureau
  • National Kitchen and Bath Association
  • Remodeling Magazine - Remodeling 550
GuildQuality Member
Guildmember
Since 2011

Types of Work

  • Bathroom remodel (80)
  • Kitchen remodel (32)

Recent Activity

  • 1/22/14 CalBath & Kitchen received feedback from a customer in Cypress, CA.
  • 1/17/14 CalBath & Kitchen received feedback from a customer in Rancho Santa Margarita, CA.
  • 1/15/14 CalBath & Kitchen received feedback from a customer in Huntington Beach, CA.
  • 1/14/14 CalBath & Kitchen received feedback from a customer in Cerritos, CA.

More about CalBath & Kitchen

As a GuildQuality Guildmember, CalBath & Kitchen relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of CalBath & Kitchen in San Diego, CA; Huntington Beach, CA; Costa Mesa, CA; Mission Viejo, CA; Newport Beach, CA; Irvine, CA; Anaheim, CA; Escondido, CA; Garden Grove, CA; Laguna Woods, CA; and 59 other cities in California..

In this report, CalBath & Kitchen has published a summary of the customer feedback they've received since they joined GuildQuality in November 2011. In that time, 149 out of 219 customers (68%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2014.

2014 Guildmaster Application

CalBath & Kitchen is a candidate for a 2014 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, CalBath & Kitchen must survey all of their customers.

If you are a recent customer of CalBath & Kitchen and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of CalBath & Kitchen's application.