Founded in Rehoboth Beach, Delaware in 1986, Boardwalk Builders has earned a reputation for excellence and is recognized as one of the premier remodelers and custom home builders along the Delaware Shore. President Patty McDaniel became the sole owner of the company in 1995, and under her direction the company has grown considerably, due largely in part to her dedication to the highest-quality service, standards and workmanship. As a result of McDaniel's commitment to total quality management practices and processes, Boardwalk Builders was awarded the 2004 National Housing Quality Silver Award for Excellence in Remodeling. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Custom home (98)
Historic restoration (98)
Kitchen remodel (2)
Bathroom remodel (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
On a scale of 1-4 they are a 5 which is beyond outstanding. Boardwalk has done several projects for me and they are the only place I will go now. They provide many options for the customer and give clear price estimates. 9 times out of 10 they prefer something that was better than what you suggested in the first place and that is perfect.
The professionalism of the entire Boardwalk Team is commendable. They are polite, patient, and persistent with the client and with all jurisdictional officials involved with approving and permitting the project.
As a GuildQuality Guildmember, Boardwalk Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Boardwalk Builders in Rehoboth Beach, DE; Lewes, DE; Milton, DE; Millsboro, DE; Dagsboro, DE; Ocean View, DE; Milford, DE; and Broadkill Beach, DE.
In this report, Boardwalk Builders has published a summary of the customer feedback they've received in the past 12 months. In that time, 38 out of 45 customers (84%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2016.
Boardwalk Builders surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Boardwalk Builders customer, if your project doesn't match the above exceptions, and if Boardwalk Builders completed work for you after April of 2015 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.