Quadrant Homes uses GuildQuality to tell their story. A story which includes thousands of Seattle and Puget Sound homeowners, hundreds of new home communities, and an overwhelming willingness from their customers to refer Quadrant Homes to others.
As a GuildQuality member, Quadrant Homes has relied on our customer satisfaction surveying to help them deliver an exceptional customer experience since 2006. Quadrant understands fully their clients are not merely buying a house; they are looking for their home.
The Quadrant Homes team surveys at multiple points of their relationship with a client in order to ensure everything about the home buying and building process goes smoothly.
We use GuildQuality’s mid-way through survey as an extra check-in with every customer to make sure their home buying experience is going well, or allow us to take action if needed,”stated Megan Chenovick, Senior Customer Care Representative at Quadrant Homes. “The shortly after close survey has been a powerful marketing tool for us. We post actual customer feedback on our website. And GuildQuality’s long after closing survey has been great for evaluating our customer’s views on their home after they’ve had an opportunity to live in it for a while.”
Chenovick values the feedback received by Quadrant homeowners and makes it her priority to ensure all customers’ needs are met.
“I personally respond to every single survey, good or bad,” stated Chenovick. “The Quadrant team meets every week to review our customer responses and assesses where our strengths are as a company and any areas we may have fallen short, taking immediate action where appropriate.”
From the customer comments on Quadrant’s GuildQuality Member Profile Page, you can tell their staff goes above and beyond to deliver wonderful results. Here’s a recent Kudos from a Quadrant homeowner in Lynnwood, WA. :
We are so fortunate that we purchased our first home with Quadrant. It’s a beautiful and lovely home in a quiet neighborhood and very affordable. The entire journey has been great because it gave us a chance to experience a once-in-a-lifetime opportunity to customize our own home, from selecting the perfect lot suited for our family, the floor plan, the interior and exterior selections and colors, appliances, everything! We called our home our biggest puzzle and we were so happy with the end product after all our selections had been put together. Quadrant Homes made one of our biggest American dreams come true! We are so proud to be a Quadrant homeowner and we surely do recommend this builder to friends who are looking forward to buying a home in the future.
Customer satisfaction, like in Lynnwood, is what helped Quadrant achieve a 99% recommendation rate and three consecutive Guildmaster with Distinction awards.
“We promote our Guildmaster achievements and Likely to Recommend rate heavily on our website and we also publish customer comments from our GuildQuality surveys directly to our company Facebook and Twitter pages. With each customer we explain the GuildQuality program and encourage them to provide honest feedback on their experience,” stated Erin Fowler, Director of Marketing for Quadrant Homes. “That’s how we get better and help the customer at the same time.”
While the marketing tools have been an added bonus to aid in promoting client feedback, Fowler shares that hasn’t been the driving force behind using GuildQuality.
“What we value most about GuildQuality is the overall culture and commitment to excellence the company evokes,” Fowler stated. “Your focus has always been what you could do for us, to make us better.”
For more information on Quadrant Homes, visit their GuildQuality Member Profile Page.Tags: customer satisfaction, customer service, newsletter, Quadrant Homes, quality culture