For Dino Andreakos, Owner of Bullfrog Builders, quality is a top priority. He believes top-notch projects and service lead to referrals, and above all happy clients. Bullfrog Builders uses GuildQuality to gather feedback about each project in order to measure whether their client’s experience met their standard of excellence. Dino shares more on the importance of quality in the video above.
For Bullfrog Builders reviews, visit their GuildQuality member profile page.
Last week GuildQuality COO, Mark Miles presented in a webinar hosted by improveit! 360 focused on best practices for closing more deals with prospective clients.
Mark provided insight on how a company’s reputation, and their online presence, can either boost opportunities or tarnish them. Reviews have a significant impact on the potential customer’s decision. 87% of consumers say that positive reviews reinforced their purchase decision. 80% of consumers say negative reviews caused them to change their mind. Learn how GuildQuality can help in the video featured above.
The webinar additionally offers great tips from QuinStreet on generating quality leads!
Craig Knott, Owner of Houseworks Unlimited, uses GuildQuality’s third-party customer satisfaction surveying to put his clients at ease and gather their honest feedback. Learn more on why Craig joined GuildQuality in his brief video testimonial.
To see photos, reviews and comments for Houseworks Unlimited, visit their GuildQuality Member Profile Page.
Take a look at the video testimonial above. Pella Corporation’s Trade Marketing Manager, Chris Dana explains the importance of having an online presence in the marketplace, and sites GuildQuality as a great tool to boost your online presence with unbiased customer feedback. GuildQuality is the recommended provider of customer satisfaction surveying and performance reporting for Pella Certified Contractors.
Are you a PCCÂ interested in learning more about GuildQuality’s service?
Please contact sales@guildquality.com for more information.
Be sure to also submit your application for the 2012 GuildQuality Service Excellence Award for Pella Certified Contractors.
GuildQuality CEO Geoff Graham, and COO Mark Miles, recently presented a webinar for the new Business Growth series created by Qualified Remodeler Magazine, Exterior Contractor and MarketSharp Software. Geoff and Mark focused the webinar titled, “People Talk: What are they saying about your company, and how can you join and shape the conversation?” on thriving in a reputation economy.
If you missed the live webinar presented last week, you can view the recorded presentation here.
For even more information on how great builders and remodelers can leverage client feedback and social media to enhance their online reputation, download GuildQuality’s free white paper.
Remodelers Advantage President, Victoria Downing shares her thoughts on how GuildQuality empowers Remodelers Advantage members to measure their delivery of quality.
Robert Criner, President of Criner Remodeling, has relied on GuildQuality to help deliver an exceptional customer experience since 2010. Learn what Robert values about his GuildQuality membership in this brief video.
Robin Baine, Office Manager of Baine Contracting Inc., shares how quality translates to referral business for her company.
Dino Andreakos, Owner of Bullfrog Builders, has relied on GuildQuality to help deliver an exceptional customer experience since 2011. Learn how GuildQuality helped Bullfrog Builders generate over $400,000 last year, and what Dino believes to be the top advantages of being a GuildQuality member in the brief video below:
Dino goes on to discuss his favorite aspects of GuildQuality including our multidimensional surveying process.
What role does quality play in your company? Quality customer service can provide just as much, if not more referral business as quality products. Check out our video featuring GuildQuality and Remodelers Advantage members weighing in on best practices for creating a culture of quality.
A huge thank you to MOSAIC Group [Architects and Remodelers], CARNEMARK design + build, and Renovations for being members of our community of quality!