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	<title>GuildQuality Blog &#187; Qtips</title>
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	<description>Building a Community of Quality: A discussion of our service, home building, remodeling, real estate, quality, professionalism &#38; customer service</description>
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		<title>Using Flak as a Platform for Improvement, the Positive Side of Negative Reviews</title>
		<link>http://www.guildquality.com/blog/2011/12/05/yelp-negative-reviews/</link>
		<comments>http://www.guildquality.com/blog/2011/12/05/yelp-negative-reviews/#comments</comments>
		<pubDate>Mon, 05 Dec 2011 14:08:56 +0000</pubDate>
		<dc:creator>Erica England</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=3637</guid>
		<description><![CDATA[Even the best businesses get negative reviews. The trick is utilizing that feedback constructively to help your business grow. Negative reviews can be an ideal platform for you to demonstrate just how much you care about your customers. Yelp&#8217;s blog for business owners recently posted a video specifically about the positive side of negative reviews, [...]]]></description>
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		<title>What about negative reviews?</title>
		<link>http://www.guildquality.com/blog/2011/03/15/what-about-negative-reviews-3/</link>
		<comments>http://www.guildquality.com/blog/2011/03/15/what-about-negative-reviews-3/#comments</comments>
		<pubDate>Tue, 15 Mar 2011 16:41:38 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[Bazaarvoice]]></category>
		<category><![CDATA[negative feedback]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[positive feedback]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=2411</guid>
		<description><![CDATA[We&#8217;ve had a LOT of questions about GuildQuality Reviews, and understandably so. Giving a potentially angry customer a virtual megaphone to shout about their bad experience is a scary notion. Opting into GuildQuality Reviews isn&#8217;t a requirement of our surveying, and here are some things to consider as you&#8217;re thinking about whether or not it&#8217;s the [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>GuildQuality Member Newsletter from January</title>
		<link>http://www.guildquality.com/blog/2011/01/31/guildquality-member-newsletter-from-january/</link>
		<comments>http://www.guildquality.com/blog/2011/01/31/guildquality-member-newsletter-from-january/#comments</comments>
		<pubDate>Mon, 31 Jan 2011 22:30:36 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Event announcements]]></category>
		<category><![CDATA[GQ features]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Guildmember Predictions]]></category>
		<category><![CDATA[Newsletters]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[Daily5Remodel]]></category>
		<category><![CDATA[Kohler]]></category>
		<category><![CDATA[Member Prediction Report]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=2680</guid>
		<description><![CDATA[In our Newsletter from January, you&#8217;ll find our Q4 Member Prediction Report, tips on how to get the most out of your membership  a great feature about a miniature castle built in South Carolina and more. Subscribe to our newsletter here.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>GuildQuality Member Newsletter from September</title>
		<link>http://www.guildquality.com/blog/2010/09/30/guildquality-member-newsletter-from-september/</link>
		<comments>http://www.guildquality.com/blog/2010/09/30/guildquality-member-newsletter-from-september/#comments</comments>
		<pubDate>Thu, 30 Sep 2010 22:41:59 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Event announcements]]></category>
		<category><![CDATA[Featured products & services]]></category>
		<category><![CDATA[GQ features]]></category>
		<category><![CDATA[Guildmember Predictions]]></category>
		<category><![CDATA[Newsletters]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Member Prediction Report]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Surveying]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=2682</guid>
		<description><![CDATA[In our Newsletter from September, you&#8217;ll find ways to integrate GuildQuality to your Twitter and Facebook accounts, why we switched the recommendation question in surveys from yes/ no to zero to four, our Q3 Member Prediction Report, and more. Subscribe to our newsletter here.]]></description>
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		<title>QTip: Avoiding social media sins</title>
		<link>http://www.guildquality.com/blog/2010/09/14/qtip-avoiding-social-media-sins/</link>
		<comments>http://www.guildquality.com/blog/2010/09/14/qtip-avoiding-social-media-sins/#comments</comments>
		<pubDate>Tue, 14 Sep 2010 13:29:30 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Leah Thayer]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=2008</guid>
		<description><![CDATA[In Fast Company&#8217;s &#8220;The Seven Deadly Sins of Social Media&#8221;, Scott Stratten writes: Twitter by default is a self-centered tool. It&#8217;s about us. But it&#8217;s 100 times better if used as a conversational tool versus a dictation. I see people using Twitter as a glorified RSS feed for their blog or an ad-puker. So absent [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What might you be throwing away that is valuable to someone?</title>
		<link>http://www.guildquality.com/blog/2010/09/10/what-might-you-be-throwing-away-that-is-valuable-to-someone/</link>
		<comments>http://www.guildquality.com/blog/2010/09/10/what-might-you-be-throwing-away-that-is-valuable-to-someone/#comments</comments>
		<pubDate>Fri, 10 Sep 2010 15:03:03 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[I'On]]></category>
		<category><![CDATA[Leah Thayer]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1993</guid>
		<description><![CDATA[Leah Thayer answers that question in her most recent blog post about selling your byproducts. You have stuff left over after every job that you do. And I don&#8217;t mean just materials &#8212; you have (at the very least) information, experience, and relationships. What are you doing with that great stuff? Some of it, you [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Re-publishing customer feedback on your own website (and elsewhere)</title>
		<link>http://www.guildquality.com/blog/2010/09/10/re-publishing-customer-feedback-on-your-own-website-and-elsewhere/</link>
		<comments>http://www.guildquality.com/blog/2010/09/10/re-publishing-customer-feedback-on-your-own-website-and-elsewhere/#comments</comments>
		<pubDate>Fri, 10 Sep 2010 13:39:14 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[GQ features]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[API]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[RSS]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1987</guid>
		<description><![CDATA[Someone just asked me about the options for republishing GuildQuality customer feedback on their own site and elsewhere on the web. After a brief conversation, I forwarded him an email explaining most of the options. While typing it out, it occurred to me that we don&#8217;t have a single blog post describing these options. I&#8217;m [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Publish customer comments directly to your Facebook Page</title>
		<link>http://www.guildquality.com/blog/2010/09/06/publish-customer-comments-directly-to-your-facebook-page/</link>
		<comments>http://www.guildquality.com/blog/2010/09/06/publish-customer-comments-directly-to-your-facebook-page/#comments</comments>
		<pubDate>Mon, 06 Sep 2010 20:45:28 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[GQ features]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1958</guid>
		<description><![CDATA[You can now publish customer comments directly from your survey responses to your company&#8217;s Facebook Page. This works the exact same way as our Twitter integration. We tested it with GuildQuality&#8217;s own Facebook Page late last week, and it&#8217;s now live for everyone. To start publishing comments directly to your company&#8217;s Facebook page: 1) open [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2010/09/06/publish-customer-comments-directly-to-your-facebook-page/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Staying engaged with your customers in perpetuity</title>
		<link>http://www.guildquality.com/blog/2010/08/30/staying-engaged-with-your-customers-in-perpetuity/</link>
		<comments>http://www.guildquality.com/blog/2010/08/30/staying-engaged-with-your-customers-in-perpetuity/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 13:57:50 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[remodelers]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1871</guid>
		<description><![CDATA[Delivering a beautifully built new home, perfecting a kitchen renovation, or rebuilding the entire exterior of a home is no easy task. So it&#8217;s always amazing to me when our wonderful builders, remodelers, contractors, and developers actually deliver the kind of service and craftsmanship that leaves customers thrilled with their work. That they do it [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2010/08/30/staying-engaged-with-your-customers-in-perpetuity/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>My preferred way to print customer reports (and any other web page)</title>
		<link>http://www.guildquality.com/blog/2010/08/09/printing-customer-feedback/</link>
		<comments>http://www.guildquality.com/blog/2010/08/09/printing-customer-feedback/#comments</comments>
		<pubDate>Mon, 09 Aug 2010 17:56:16 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1892</guid>
		<description><![CDATA[One of the most common enhancement requests we receive is for an easy way to print a high-quality version of the GuildQuality Customer Report. Printing a web page is tricky business, and every browser will do it differently, so coming up with a built-in solution to consistently render HTML on the printed page is a [...]]]></description>
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