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	<title>GuildQuality Blog &#187; Member news</title>
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	<link>http://www.guildquality.com/blog</link>
	<description>Building a Community of Quality: A discussion of our service, home building, remodeling, real estate, quality, professionalism &#38; customer service</description>
	<lastBuildDate>Fri, 12 Mar 2010 20:52:49 +0000</lastBuildDate>
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		<title>Remodeling Magazine: Customer Satisfaction &amp; Bonuses</title>
		<link>http://www.guildquality.com/blog/2010/02/24/remodeling-magazine-customer-satisfaction-bonuses/</link>
		<comments>http://www.guildquality.com/blog/2010/02/24/remodeling-magazine-customer-satisfaction-bonuses/#comments</comments>
		<pubDate>Wed, 24 Feb 2010 18:58:15 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1350</guid>
		<description><![CDATA[In this month&#8217;s Remodeling Magazine, Ben Morey of Morey Construction and Martha Stinson of Trace Ventures shared how GuildQuality helps them reward and praise excellent service among their teams.
Morey says that perpetuating the client-feedback loop has been one of his “best tools” for maintaining morale and productivity. He shares survey results in meetings, and especially [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Video: John Wieland Homes &amp; Neighborhoods discusses why and how they use GuildQuality</title>
		<link>http://www.guildquality.com/blog/2010/02/22/video-john-wieland-homes-neighborhoods-discusses-why-and-how-they-use-guildquality/</link>
		<comments>http://www.guildquality.com/blog/2010/02/22/video-john-wieland-homes-neighborhoods-discusses-why-and-how-they-use-guildquality/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 15:24:36 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1344</guid>
		<description><![CDATA[An interview with Kelly Rulis, Vice President of Customer Satisfaction &#38; Experience for John Wieland Homes &#38; Neighborhoods:

Click here to learn more about GuildQuality and our services for homebuilders, remodelers, contractors, and real estate developers.
]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>See what our Guildmembers are up to in your area</title>
		<link>http://www.guildquality.com/blog/2010/02/11/see-what-our-guildmembers-are-up-to-your-area/</link>
		<comments>http://www.guildquality.com/blog/2010/02/11/see-what-our-guildmembers-are-up-to-your-area/#comments</comments>
		<pubDate>Thu, 11 Feb 2010 20:34:50 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[GQ features]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1335</guid>
		<description><![CDATA[
For a number of years, GuildQuality has allowed our members to opt-in to our public membership directory. We&#8217;re interested in sharing with the world which companies rely on GuildQuality to help them deliver an exceptional customer experience. We believe their membership in our community of quality speaks well of them, and it&#8217;s certainly a feather [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2010/02/11/see-what-our-guildmembers-are-up-to-your-area/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Custom Builder Magazine on Payne &amp; Payne&#8217;s NAHB Custom Builder of 2009 Award</title>
		<link>http://www.guildquality.com/blog/2010/02/03/custom-builder-magazine-on-payne-paynes-nahb-custom-builder-of-2009-award/</link>
		<comments>http://www.guildquality.com/blog/2010/02/03/custom-builder-magazine-on-payne-paynes-nahb-custom-builder-of-2009-award/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 14:53:44 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1320</guid>
		<description><![CDATA[Susan Bady, Senior Editor of Custom Builder Magazine, penned an excellent article on Payne &#38; Payne, NAHB&#8217;s Custom Builder of 2009. I caught a picture of the award announcement at the Custom Builder Symposium in November, and had the pleasure of spending a good bit of time with most of the Paynes.
]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2010/02/03/custom-builder-magazine-on-payne-paynes-nahb-custom-builder-of-2009-award/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Case Design/Remodeling is ProRemodeler&#8217;s 2010 Remodeler of the Year</title>
		<link>http://www.guildquality.com/blog/2010/02/02/case-designremodeling-is-proremodelers-2010-remodeler-of-the-year/</link>
		<comments>http://www.guildquality.com/blog/2010/02/02/case-designremodeling-is-proremodelers-2010-remodeler-of-the-year/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 20:25:24 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1318</guid>
		<description><![CDATA[Congratulations to Case/Design Remodeling, Professional Remodeler&#8217;s 2010 Remodeler of the Year. I&#8217;m thrilled to see them earn this type of recognition after the kind of year the industry had in 2009. Case is among a large handful of our members that constantly challenge us to improve the way we do business, and they always initiate [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Most viewed Member Profiles &amp; Customer Reports of 2009</title>
		<link>http://www.guildquality.com/blog/2009/12/24/most-viewed-member-profiles-customer-reports-of-2009/</link>
		<comments>http://www.guildquality.com/blog/2009/12/24/most-viewed-member-profiles-customer-reports-of-2009/#comments</comments>
		<pubDate>Thu, 24 Dec 2009 11:17:21 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1233</guid>
		<description><![CDATA[As a follow up to our mid-year post on the same subject, here are a list of the 10 most viewed member profiles:
1. Big State Remodeling
2. Carnemark Systems &#38; Design
3. Betenbough Homes
4. Ivey Residential
5. Curb Appeal Renovations
6. Quadrant Homes
7. Conaway Homes
8. Penguin Windows
9. Case Design/Remodeling
10. Structures Building Company
And here are the 10 most-viewed member customer [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Video: GuildQuality just applied for a Rackspace Fanati Award</title>
		<link>http://www.guildquality.com/blog/2009/12/14/video-guildquality-just-applied-for-a-rackspace-fanati-award/</link>
		<comments>http://www.guildquality.com/blog/2009/12/14/video-guildquality-just-applied-for-a-rackspace-fanati-award/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 21:23:31 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[Member news]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1214</guid>
		<description><![CDATA[Each year, Rackspace sponsors a customer service competition. The &#8220;Fanati&#8221; award is designed to recognized &#8220;fanatical&#8221; service among the company&#8217;s customers. This year&#8217;s application required that candidates submit a 5 minute video about their company.

In our video application, you&#8217;ll hear three Atlanta-area members describe why they use GuildQuality, what we do for them, and what [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2009/12/14/video-guildquality-just-applied-for-a-rackspace-fanati-award/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Heritage Homes (Mobile, AL) on Extreme Makeover</title>
		<link>http://www.guildquality.com/blog/2009/12/02/heritage-homes-mobile-al-on-extreme-makeover/</link>
		<comments>http://www.guildquality.com/blog/2009/12/02/heritage-homes-mobile-al-on-extreme-makeover/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 23:17:21 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1200</guid>
		<description><![CDATA[Way back in 2003, Frank Lott, III of Heritage Homes in Mobile, Alabama signed on with my shiny new company, GuildQuality. Frank is an excellent guy, and one of the members that I sincerely lament isn&#8217;t here in Atlanta where I could see him more frequently.
While preparing for a presentation tomorrow, I was spot checking [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2009/12/02/heritage-homes-mobile-al-on-extreme-makeover/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>GuildQuality Member Newsletter from November</title>
		<link>http://www.guildquality.com/blog/2009/11/30/guildquality-member-newsletter-from-november/</link>
		<comments>http://www.guildquality.com/blog/2009/11/30/guildquality-member-newsletter-from-november/#comments</comments>
		<pubDate>Mon, 30 Nov 2009 16:16:46 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[Newsletters]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1179</guid>
		<description><![CDATA[In our Newsletter from November, you&#8217;ll find an article on best practices, a webinar invitation, member news, and an invite to beta test a new GuildQuality service.
]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2009/11/30/guildquality-member-newsletter-from-november/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Payne &amp; Payne is the NAHB&#8217;s 2009 Custom Home Builder of the Year</title>
		<link>http://www.guildquality.com/blog/2009/11/07/payne-payne-is-the-nahbs-2009-custom-home-builder-of-the-year/</link>
		<comments>http://www.guildquality.com/blog/2009/11/07/payne-payne-is-the-nahbs-2009-custom-home-builder-of-the-year/#comments</comments>
		<pubDate>Sat, 07 Nov 2009 22:44:40 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Event announcements]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1051</guid>
		<description><![CDATA[
Earlier today at the Custom Builder Symposium in San Diego, Cleveland&#8217;sÂ Payne &#38; Payne Builders was recognized as the NAHB 2009 Custom Home Builder of the Year.
Company co-founder Mike Payne Sr accepted the award on behalf of the company, his brother and co-founder David Payne, and his four sons that are now a part of the [...]]]></description>
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