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Archive for the ‘Member news’ Category

Congratulations to the 2015 Guildmaster Winners

May 19th, 2015 by GuildQuality Team

We are excited to announce this year’s Guildmaster winners for their continued commitment to service excellence and customer satisfaction. Since 2005, the Guildmaster awards have been our way of recognizing companies within our community of quality who consistently deliver exceptional customer experiences. In order to be considered for Guildmaster, the Guildmember must achieve a recommendation […]

We’re Here to Help: Introducing our new Help Center

April 8th, 2015 by GuildQuality Team

At GuildQuality, we constantly ask ourselves, “how can we help our members get the most out of our service?” That’s why we built a brand new Help Center, where you’ll find all kinds of information about using GuildQuality, understanding your surveys and more. Over the last few months, our Member Success team has been hard at […]

Feinmann Bright New Kitchen Hub

Unless they’ve done a major remodel in the past, homeowners often know little about how a project comes together. They have an idea of what they want and expect, but they don’t necessarily know if those expectations and desires are realistic. For Massachusetts based design/build firm, Feinmann Inc, their number one goal is to listen to their […]

Klemencic Contemporary Lakeside Home - Prestige Residential Construction

Prestige Residential Construction, Guildmember since 2012, has been recognized with national design awards for two outstanding projects – The Contemporary Lakefront Home and the Book House. The Contemporary Lakefront Home: The Contemporary Lakefront Home, built in the Laurelhurst neighborhood of Seattle, WA, has been awarded a gold award for the One of a Kind Custom […]

Winners of the 2015 James Hardie Service Excellence Award

A few members of the GuildQuality team had the opportunity to attend this year’s James Hardie Contractor Summit, where we honored eight James Hardie Contractors with a Service Excellence Award. This award recognizes contractors that deliver outstanding service and quality, as measured by customer feedback. All James Hardie Contractors who attended the Summit were invited to participate. […]

Carolina Homebuilder Finds Buyers on Attraction, Not Promotion

November 25th, 2014 by GuildQuality Team
Saussy Burbank - First Ward Charlotte NC

Regional homebuilder Saussy Burbank, headquartered in Charlotte, North Carolina, shows that effective marketing can be as simple as building beautiful homes. If some new subdivisions tend toward drab sameness—acre after acre, mile after turnpike mile—the houses built by Saussy Burbank pop with bold color combinations and creative trim detail, aiming not only to draw the […]

Upload Historical Projects to Populate the Map

November 6th, 2014 by Alex Overall
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GuildQuality Members now have the ability to upload projects that were completed in the past to help fill out the map on their Profile Page and on the GuildQuality Find a Member page. Taking advantage of the new Historical Upload feature is easy; just follow these steps: Login to your GuildQuality account, click “Marketing” then […]

Call for Entries: 2015 Guildmaster Awards

November 4th, 2014 by Kathryn Ewing

We’re excited to announce that we are now accepting entries for the 2015 Guildmaster Awards. The Guildmaster Awards recognize exemplary customer service among home builders, remodelers, real estate developers, and home services contractors. Each year, members who survey all of their customers (see the detailed qualifications for allowed exceptions), achieve a recommendation rate of greater […]

Window & Door Announces 2014 Dealer of the Year Awards

November 3rd, 2014 by Kathryn Ewing

Window & Door just recently announced the winners of their 2014 Dealer of the Year Awards, which “recognize window and door retailers and distributors that stand out among their peers as innovators in terms of business practices, sales strategies, customer service, installation methods and community service.” Four out of the eight winners are Guildmembers, so […]

Pella Certified Contractor

GuildQuality, the leading provider of customer satisfaction surveying and performance reporting for the construction industry, announced winners of the Pella Certified Contractor Service Excellence Award today. The distinction recognizes Pella Certified Contractors (PCCs) who deliver an exceptional customer experience. GuildQuality and Pella jointly selected this year’s winners. The companies chosen achieved a greater than 90 […]