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Archive for the ‘Member news’ Category

Sunbelt builder show

GuildQuality will be at the Sunbelt Builders Show this week and we’d love the opportunity to meet with you.  If you’re a non-member, visit us at booth 317. We’ll share how GuildQuality can help your business: • Gather authentic customer feedback. • Measure team performance. • Earn recognition online for service excellence. If you’re already […]

Becoming a service excellence leader in today’s remodeling industry is a lot like winning the World Cup. Remodeling teams with a clear game plan for exceeding homeowner expectations with quality and passion can kick past the countless contractors vying to win business, and ultimately score a reputation for making homeowner’s dreams a reality. Your continuous […]

3 Customer Satisfaction Reports You Should Be Pulling

You’re gathering feedback from customers, now what? It’s time to put some metrics around those survey responses and really dive into what’s making your company successful, and what might be holding it back. I recently spoke with our resident reporting expert Laura, and picked her brain on the best ways members of GuildQuality can keep […]

Building a Customer-Centric Culture

  Thank you to everyone who joined us for last week’s webinar on developing a customer-centric company culture. Acculynx, Craftsmen Restoration + Remodeling, Hoffman Weber Construction, and Victory Restoration all shared terrific insight on: • Learning what your customers value most and defining business goals based on those values. • How to overcome growing pains […]

Backyard Trends Heating Up This Summer

June 12th, 2014 by Erica England
Pool Environments

Time to light up the grill, load up on SPF, and grab your favorite noodle. Tis the season for outdoor living bliss. A space that was once considered a nice to have, has now become a true extension of living rooms for homeowners nationwide. “People are reinvesting in their home, and in their backyards particularly, […]

Pella Certified Contractor

The Pella Certified Contractor Service Excellence Award, powered by GuildQuality, recognizes those Pella Certified Contractors who deliver exceptional customer service. How to Apply: Please submit your company information via the form below. After we receive your application, you will be provided with a link to the information GuildQuality needs to survey your past customers. We’ll […]

GuildQuality and North Georgia Replacement Windows

We made a guest appearance in the latest WSB-TV Daily-2 spot for North Georgia Replacement Windows! Take a look and find out what Ted Kirk has to say about the company’s 99% all time customer recommendation rate. Are you a member who is including GuildQuality in your advertising? Start earning credits with our co-op program! […]

Blueprint for Customer-Centric

Company culture has become a topic of interest from Silicon Valley startups to Akron, Ohio replacement contractors. Companies in all industries are working to define it, enhance it, maintain it, or completely restore it.  I’ve learned from the leading home improvement contractors in our community of quality, that in order to differentiate your business for […]

[Infographic]: Home Pro Market Predictions

May 22nd, 2014 by Erica England
Home Pro Predictions Infographic

GuildQuality surveys home builders, remodelers, and home services contractors from our community of quality each quarter with the goal of capturing their feedback and insights regarding the housing market and how it’s impacting their businesses. Read the full report here.

Congratulations 2014 Guildmaster Winners

May 19th, 2014 by Erica England

Our annual Guildmaster Awards celebrate service excellence among a very high caliber group of home building and home services professionals, our members. Since 2005 GuildQuality has given special recognition to the members that demonstrate an ability to deliver a consistently superior customer experience. Over 200 companies have been recognized this year, and 108 are first […]