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Archive for the ‘Member news’ Category

Winners of the 2015 James Hardie Service Excellence Award

A few members of the GuildQuality team had the opportunity to attend this year’s James Hardie Contractor Summit, where we honored eight James Hardie Contractors with a Service Excellence Award. This award recognizes contractors that deliver outstanding service and quality, as measured by customer feedback. All James Hardie Contractors who attended the Summit were invited to participate. […]

Carolina Homebuilder Finds Buyers on Attraction, Not Promotion

November 25th, 2014 by GuildQuality Team
Saussy Burbank - First Ward Charlotte NC

Regional homebuilder Saussy Burbank, headquartered in Charlotte, North Carolina, shows that effective marketing can be as simple as building beautiful homes. If some new subdivisions tend toward drab sameness—acre after acre, mile after turnpike mile—the houses built by Saussy Burbank pop with bold color combinations and creative trim detail, aiming not only to draw the […]

Upload Historical Projects to Populate the Map

November 6th, 2014 by Alex Overall
map image

GuildQuality Members now have the ability to upload projects that were completed in the past to help fill out the map on their Profile Page and on the GuildQuality Find a Member page. Taking advantage of the new Historical Upload feature is easy; just follow these steps: Login to your GuildQuality account, click “Marketing” then […]

Call for Entries: 2015 Guildmaster Awards

November 4th, 2014 by Kathryn Ewing

We’re excited to announce that we are now accepting entries for the 2015 Guildmaster Awards. The Guildmaster Awards recognize exemplary customer service among home builders, remodelers, real estate developers, and home services contractors. Each year, members who survey all of their customers (see the detailed qualifications for allowed exceptions), achieve a recommendation rate of greater […]

Window & Door Announces 2014 Dealer of the Year Awards

November 3rd, 2014 by Kathryn Ewing

Window & Door just recently announced the winners of their 2014 Dealer of the Year Awards, which “recognize window and door retailers and distributors that stand out among their peers as innovators in terms of business practices, sales strategies, customer service, installation methods and community service.” Four out of the eight winners are Guildmembers, so […]

Pella Certified Contractor

GuildQuality, the leading provider of customer satisfaction surveying and performance reporting for the construction industry, announced winners of the Pella Certified Contractor Service Excellence Award today. The distinction recognizes Pella Certified Contractors (PCCs) who deliver an exceptional customer experience. GuildQuality and Pella jointly selected this year’s winners. The companies chosen achieved a greater than 90 […]

Enhancements to RSS Feeds

October 17th, 2014 by Alex Overall
RSS Icon

GuildQuality has offered RSS feeds that stream comments in the past, but our engineering team has rolled out new functionality to make that feature even better. RSS, or Real Simple Syndication, is an standard way of making content available in different locations across the internet, and GuildQuality’s RSS feed gives you the ability to display customer […]

The True Beazer Difference

October 13th, 2014 by Erica England

For over 50 years, Beazer Homes has conveyed an unmatched passion for building quality homes throughout the United States. When you begin to peel back the layers of what makes their business so successful, you find that the secret to all that Beazer has accomplished is rooted in the very simple principle of doing right […]

Measuring your team’s delivery of client satisfaction

October 10th, 2014 by Erica England
Meausuring customer satisfaction

We’ve all seen them, remodelers who advertise that they deliver 100 percent client satisfaction with little explanation as to how they know their clients are truly satisfied. The question has crossed my mind, and I’m certain it’s crossed the minds of homeowners researching these remodelers, “how do they know whether a client is actually 100 […]

Charlestonians, join GuildQuality for lunch next week!

September 30th, 2014 by Erica England
Lunch at The Porch at I'On

Attention Charleston members and friends, GuildQuality will be in your area and we’d love the opportunity to treat you to lunch! If you’re available to join us on Tuesday, October 7th at 12:00 p.m., kindly RSVP to Lunch will be served on The Porch at I’On. *Seating is limited, so be sure to RSVP […]