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Archive for the ‘Member news’ Category

Pella Certified Contractor

GuildQuality, the leading provider of customer satisfaction surveying and performance reporting for the construction industry, announced winners of the Pella Certified Contractor Service Excellence Award today. The distinction recognizes Pella Certified Contractors (PCCs) who deliver an exceptional customer experience. GuildQuality and Pella jointly selected this year’s winners. The companies chosen achieved a greater than 90 […]

Enhancements to RSS Feeds

October 17th, 2014 by Kathryn Ewing
RSS Icon

GuildQuality has offered RSS feeds that stream comments in the past, but our engineering team has rolled out new functionality to make that feature even better. RSS, or Real Simple Syndication, is an standard way of making content available in different locations across the internet, and GuildQuality’s RSS feed gives you the ability to display customer […]

The True Beazer Difference

October 13th, 2014 by Erica England

For over 50 years, Beazer Homes has conveyed an unmatched passion for building quality homes throughout the United States. When you begin to peel back the layers of what makes their business so successful, you find that the secret to all that Beazer has accomplished is rooted in the very simple principle of doing right […]

Measuring your team’s delivery of client satisfaction

October 10th, 2014 by Erica England
Meausuring customer satisfaction

We’ve all seen them, remodelers who advertise that they deliver 100 percent client satisfaction with little explanation as to how they know their clients are truly satisfied. The question has crossed my mind, and I’m certain it’s crossed the minds of homeowners researching these remodelers, “how do they know whether a client is actually 100 […]

Charlestonians, join GuildQuality for lunch next week!

September 30th, 2014 by Erica England
Lunch at The Porch at I'On

Attention Charleston members and friends, GuildQuality will be in your area and we’d love the opportunity to treat you to lunch! If you’re available to join us on Tuesday, October 7th at 12:00 p.m., kindly RSVP to Lunch will be served on The Porch at I’On. *Seating is limited, so be sure to RSVP […]

Curb Appeal Renovations Shares How They Built Their Business

September 25th, 2014 by Erica England
Curb Appeal Renovations

NARI hosts an awesome blog series focused on remodeling industry leaders and the stories behind how they’ve successfully built their businesses. If you haven’t checked it out, I highly recommend it. Most recently NARI featured Curb Appeal Renovations. Being a 6 time Guildmaster winner already commands respect in my book, but as I read about […]

Renewal Design Build

Imagine you’re playing catch with your kid, and Junior tosses a Hail Mary into the neighbor’s front yard which looks like this: I wouldn’t want to fish a football out of their shrubs…would you? Atlanta remodeler, Renewal Design Build took on the task of transforming the spooky looking 1920’s Decatur duplex into a charming family […]

North Georgia Replacement Windows

The team at North Georgia Replacement Windows was kind enough to include us in their recent commercial spot. We love it when members promote their commitment to quality. So much so, we’ve launched a co-op program specifically for members who incorporate GuildQuality in their advertising. Interested in including GuildQuality in your future ads?  Email […]

Saussy Burbank Craftsman

On a quiet tree-lined street close to downtown Charlotte sits a Craftsman home, built by Saussy Burbank, radiating with historic charm. Walking along the sidewalk that neighbors the home, you’d never guess that what you’re looking at is actually new. The Charlotte home builder, who specializes in creating distinctive architectural designs and innovative floor plans, […]

Top 5 Drivers of Customer Satisfaction

September 11th, 2014 by Erica England
Top 5 Drivers of Customer Satisfaction

When I first started working for GuildQuality, I had the opportunity to hear first-hand what was on the minds of the remodelers that made up our community of quality. I’d spend my days meeting with new members, learning about their businesses, and ultimately trying to help them reach their goals. Although they all varied in […]