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Archive for the ‘Member news’ Category

Normandy Remodeling Image

Every company develops their own culture overtime. It’s the remodelers who strive to cultivate a culture where customer service is the driving force behind everything they do that ultimately experience long-term success. Just ask Andy Wells, Principal of Normandy Remodeling. For over 30 years, the Normandy Remodeling team has been considered Chicago’s most trusted remodeling […]

Whitney MudRoom 3

  What started out as a simple kitchen remodel for  S.J. Janis Company,  quickly became an opportunity to create a pet-friendly oasis for 5 loveable dogs. The Milwaukee based remodeler,  who’s well known in the area for their innovative ideas and quality craftsmanship, was hired by two veterinarians who wanted a more functional, durable, and low maintenance design […]

Structures

As most of our members know, GuildQuality recently named our 2014 Guildmaster Award winners. We’ve been powering this award, to honor service excellence leaders in the residential construction industry, for close to 10 years. In that time, only six companies have been awarded Guildmaster every year since it began. Four of those companies reside in Charleston. I’ve had […]

Landis Construction Green Build Project

As one of the top Washington, DC remodeling contractors, Landis Construction Corporation has been in business since 1990 specializing in residential remodeling, design & build projects. When the Landis team decided to take on their first LEED certified project they had no idea they’d eventually become Chrysalis Award winners for their “green” building efforts. The […]

Sunbelt builder show

GuildQuality will be at the Sunbelt Builders Show this week and we’d love the opportunity to meet with you.  If you’re a non-member, visit us at booth 317. We’ll share how GuildQuality can help your business: • Gather authentic customer feedback. • Measure team performance. • Earn recognition online for service excellence. If you’re already […]

Becoming a service excellence leader in today’s remodeling industry is a lot like winning the World Cup. Remodeling teams with a clear game plan for exceeding homeowner expectations with quality and passion can kick past the countless contractors vying to win business, and ultimately score a reputation for making homeowner’s dreams a reality. Your continuous […]

3 Customer Satisfaction Reports You Should Be Pulling

You’re gathering feedback from customers, now what? It’s time to put some metrics around those survey responses and really dive into what’s making your company successful, and what might be holding it back. I recently spoke with our resident reporting expert Laura, and picked her brain on the best ways members of GuildQuality can keep […]

Building a Customer-Centric Culture

  Thank you to everyone who joined us for last week’s webinar on developing a customer-centric company culture. Acculynx, Craftsmen Restoration + Remodeling, Hoffman Weber Construction, and Victory Restoration all shared terrific insight on: • Learning what your customers value most and defining business goals based on those values. • How to overcome growing pains […]

Backyard Trends Heating Up This Summer

June 12th, 2014 by Erica England
Pool Environments

Time to light up the grill, load up on SPF, and grab your favorite noodle. Tis the season for outdoor living bliss. A space that was once considered a nice to have, has now become a true extension of living rooms for homeowners nationwide. “People are reinvesting in their home, and in their backyards particularly, […]

Pella Certified Contractor

The Pella Certified Contractor Service Excellence Award, powered by GuildQuality, recognizes those Pella Certified Contractors who deliver exceptional customer service. How to Apply: Please submit your company information via the form below. After we receive your application, you will be provided with a link to the information GuildQuality needs to survey your past customers. We’ll […]