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	<title>GuildQuality Blog &#187; GQ press</title>
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	<link>http://www.guildquality.com/blog</link>
	<description>Building a Community of Quality: A discussion of our service, home building, remodeling, real estate, quality, professionalism &#38; customer service</description>
	<lastBuildDate>Thu, 29 Jul 2010 14:08:15 +0000</lastBuildDate>
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		<title>Some thoughts on how to survey your customers</title>
		<link>http://www.guildquality.com/blog/2010/07/19/choosing-a-customer-satisfaction-surveying-company/</link>
		<comments>http://www.guildquality.com/blog/2010/07/19/choosing-a-customer-satisfaction-surveying-company/#comments</comments>
		<pubDate>Mon, 19 Jul 2010 16:25:00 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1845</guid>
		<description><![CDATA[Last week, a remodeler posted a question  to NARI&#8217;s LinkedIn Discussion Group, asking her peers for advice about customer satisfaction surveying, and many of our wonderful members chimed in with their opinions. On Friday, I shared that thread in GuildQuality&#8217;s own discussion group and that seems to have attracted a few more Guildmember comments.
If you&#8217;re [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Video: GuildQuality at Startup Atlanta #Onstage</title>
		<link>http://www.guildquality.com/blog/2010/05/26/video-guildquality-at-startup-atlanta-onstage/</link>
		<comments>http://www.guildquality.com/blog/2010/05/26/video-guildquality-at-startup-atlanta-onstage/#comments</comments>
		<pubDate>Wed, 26 May 2010 14:20:37 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Miscellaneous]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1739</guid>
		<description><![CDATA[
A few weeks ago, the good folks over at Startup Atlanta invited me and a handful of other real estate/construction/technology entrepreneurs to give a presentations about our companies, and answer questions from the crowd. Daniel at Friendly Human snagged me for this &#8220;exit interview&#8221;. Somehow, he managed to elicit a coherent statement about who GuildQuality [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Qualified Remodelers&#8217; 55 Quality Leaders</title>
		<link>http://www.guildquality.com/blog/2010/05/20/qualified-remodelers-55-quality-leaders/</link>
		<comments>http://www.guildquality.com/blog/2010/05/20/qualified-remodelers-55-quality-leaders/#comments</comments>
		<pubDate>Thu, 20 May 2010 19:25:15 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1722</guid>
		<description><![CDATA[What a great group of remodelers! Qualified Remodeler profiled 55 members among the 2010 Guildmaster Award Winners in their latest issue. From the article:
Today, during a housing downturn and slower economic times, satisfying customers can very well mean the difference between success and failure. If your phone has stopped ringing, it may have less to [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2010/05/20/qualified-remodelers-55-quality-leaders/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Remodeling Magazine: Customer Satisfaction &amp; Bonuses</title>
		<link>http://www.guildquality.com/blog/2010/02/24/remodeling-magazine-customer-satisfaction-bonuses/</link>
		<comments>http://www.guildquality.com/blog/2010/02/24/remodeling-magazine-customer-satisfaction-bonuses/#comments</comments>
		<pubDate>Wed, 24 Feb 2010 18:58:15 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1350</guid>
		<description><![CDATA[In this month&#8217;s Remodeling Magazine, Ben Morey of Morey Construction and Martha Stinson of Trace Ventures shared how GuildQuality helps them reward and praise excellent service among their teams.
Morey says that perpetuating the client-feedback loop has been one of his “best tools” for maintaining morale and productivity. He shares survey results in meetings, and especially [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Custom Builder Magazine on Payne &amp; Payne&#8217;s NAHB Custom Builder of 2009 Award</title>
		<link>http://www.guildquality.com/blog/2010/02/03/custom-builder-magazine-on-payne-paynes-nahb-custom-builder-of-2009-award/</link>
		<comments>http://www.guildquality.com/blog/2010/02/03/custom-builder-magazine-on-payne-paynes-nahb-custom-builder-of-2009-award/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 14:53:44 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=1320</guid>
		<description><![CDATA[Susan Bady, Senior Editor of Custom Builder Magazine, penned an excellent article on Payne &#38; Payne, NAHB&#8217;s Custom Builder of 2009. I caught a picture of the award announcement at the Custom Builder Symposium in November, and had the pleasure of spending a good bit of time with most of the Paynes.
]]></description>
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		<slash:comments>0</slash:comments>
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		<title>GuildQuality in Remodeling&#8217;s &#8220;Web Marketing Makeover&#8221; Article</title>
		<link>http://www.guildquality.com/blog/2009/08/03/guildquality-in-remodelings-web-marketing-makeover-article/</link>
		<comments>http://www.guildquality.com/blog/2009/08/03/guildquality-in-remodelings-web-marketing-makeover-article/#comments</comments>
		<pubDate>Mon, 03 Aug 2009 14:23:09 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[GQ features]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=874</guid>
		<description><![CDATA[Jim Cory&#8217;s article on web marketing describes what a number of forward-thinking remodelers (and their consultants) are doing to get the word out about their businesses. Using technology (and GuildQuality) to articulate your quality to prospective clients is just one of several great suggestions. From the article (Page 3):
What carries far greater weight are views [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;Getting it Right&#8221; from Qualified Remodeler</title>
		<link>http://www.guildquality.com/blog/2009/06/29/getting-it-right-from-qualified-remodeler/</link>
		<comments>http://www.guildquality.com/blog/2009/06/29/getting-it-right-from-qualified-remodeler/#comments</comments>
		<pubDate>Mon, 29 Jun 2009 13:41:48 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=791</guid>
		<description><![CDATA[In the June issue of Qualified Remodeler, Ken Betz interviews a number of remodelers about how they ensure referral and repeat business.
Guildmember Neil Kristianson of Crimson Design &#38; Construction says,
Really everything we do, from the first meeting to last, is designed to get us referrals. I believe that if done right the clients will go [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2009/06/29/getting-it-right-from-qualified-remodeler/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Members featured in Replacement Contractor&#8217;s &#8220;How&#8217;d We Do&#8221;</title>
		<link>http://www.guildquality.com/blog/2009/06/24/members-featured-in-replacement-contractors-howd-we-do/</link>
		<comments>http://www.guildquality.com/blog/2009/06/24/members-featured-in-replacement-contractors-howd-we-do/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 18:02:54 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=774</guid>
		<description><![CDATA[Many thanks to Wooden Window (Oakland, CA) and Francis Harvey &#38; Sons (Worcester, MA) for sharing with Replacement Contractor the advantages they&#8217;ve experienced in outsourcing their customer satisfaction surveying to GuildQuality. Among the reasons they site:
&#8220;In-house efforts to solicit customer feedback on jobs lacked urgency, continuity, and follow-through.&#8221;
&#8220;&#8230;before joining GuildQuality&#8230;company foremen would hand clients a [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2009/06/24/members-featured-in-replacement-contractors-howd-we-do/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Pro Remodeler: Weidmann on using GuildQuality&#8217;s customer report in the sales process</title>
		<link>http://www.guildquality.com/blog/2009/06/24/pro-remodeler-weidmann-on-using-guildqualitys-customer-report-in-the-sales-process/</link>
		<comments>http://www.guildquality.com/blog/2009/06/24/pro-remodeler-weidmann-on-using-guildqualitys-customer-report-in-the-sales-process/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 13:51:58 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[GQ features]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=769</guid>
		<description><![CDATA[In his June &#8220;Trade Secrets&#8221; article in Professional Remodeler, Jonathan Sweet talks with Dan Wiedmann about how his company uses GuildQuality&#8217;s customer report to help prospects understand what type of experience they should expect to have if they choose to work with Weidmann Remodeling.
It&#8217;s helped us tremendously. I get calls from people who have gone [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2009/06/24/pro-remodeler-weidmann-on-using-guildqualitys-customer-report-in-the-sales-process/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Incentive Programs: HGTVpro features GuildQuality &amp; Trace Ventures</title>
		<link>http://www.guildquality.com/blog/2008/07/17/incentive-programs-hgtvpro-features-guildquality-trace-ventures/</link>
		<comments>http://www.guildquality.com/blog/2008/07/17/incentive-programs-hgtvpro-features-guildquality-trace-ventures/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 14:21:59 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[Articles]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Event announcements]]></category>
		<category><![CDATA[GQ features]]></category>
		<category><![CDATA[GQ press]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[Qtips]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=231</guid>
		<description><![CDATA[On June 21, HGTVpro aired a great feature on Nashville-based remodeler and Remodelers Advantage Rountables member Trace Ventures. In the 4 minute segment titled &#8220;Unique Incentives&#8221;, Art and Martha Stinson describe how they use GuildQuality to incorporate customer satisfaction into their employee bonus program.
We&#8217;ve been waiting for this video to emerge on the HGTVpro website, [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2008/07/17/incentive-programs-hgtvpro-features-guildquality-trace-ventures/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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