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	<title>GuildQuality Blog &#187; Case Studies</title>
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	<description>Building a Community of Quality: A discussion of our service, home building, remodeling, real estate, quality, professionalism &#38; customer service</description>
	<lastBuildDate>Wed, 08 Feb 2012 21:59:26 +0000</lastBuildDate>
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		<title>“If you’re doing something well, why not tell the world?” Case Study: Soft-Lite</title>
		<link>http://www.guildquality.com/blog/2012/02/08/case-study-soft-lite-windows-doors/</link>
		<comments>http://www.guildquality.com/blog/2012/02/08/case-study-soft-lite-windows-doors/#comments</comments>
		<pubDate>Wed, 08 Feb 2012 18:41:08 +0000</pubDate>
		<dc:creator>Erica England</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Member Testimonial]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[Soft-Lite]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=4092</guid>
		<description><![CDATA[Roy Anderson, President of Soft-Lite L.L.C., knows the power of a strong reputation. His vinyl replacement window and door manufacturing company, headquartered in Ohio, has a total of 400 dealers nationwide. The company is a five-time winner of the Window and Door Crystal Achievement Award and is also a recipient of the Friedman Corporation Customer [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Case Study: Harth Builders</title>
		<link>http://www.guildquality.com/blog/2012/01/23/case-study-harth-builders/</link>
		<comments>http://www.guildquality.com/blog/2012/01/23/case-study-harth-builders/#comments</comments>
		<pubDate>Mon, 23 Jan 2012 18:01:19 +0000</pubDate>
		<dc:creator>Erica England</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Member Testimonial]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=3996</guid>
		<description><![CDATA[At Harth Builders, company culture is focused on what they declare as the “three C’s of remodeling,” (at least phonetically): communication, quality and cleanliness. The company has found that if they do these three things really well, they win clients for life. With over 90% of Harth’s clients likely to recommend the company, and over [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Case Study: Jackson Design and Remodeling</title>
		<link>http://www.guildquality.com/blog/2012/01/19/case-study-jackson-design-and-remodeling/</link>
		<comments>http://www.guildquality.com/blog/2012/01/19/case-study-jackson-design-and-remodeling/#comments</comments>
		<pubDate>Thu, 19 Jan 2012 16:20:15 +0000</pubDate>
		<dc:creator>Erica England</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Member Testimonial]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[newsletter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=3951</guid>
		<description><![CDATA[“What you think your clients are thinking is not the case,” Todd Jackson, CEO of award winning San Diego design build remodeling firm Jackson Design and Remodeling, explained to me. “GuildQuality allows our clients to give us a thorough, honest evaluation of work. The feedback gathered helps us to ensure we are consistently meeting the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>M/R Plumbing Mart Case Study</title>
		<link>http://www.guildquality.com/blog/2012/01/11/customer-case-study-mr-plumbing-mart/</link>
		<comments>http://www.guildquality.com/blog/2012/01/11/customer-case-study-mr-plumbing-mart/#comments</comments>
		<pubDate>Wed, 11 Jan 2012 16:12:19 +0000</pubDate>
		<dc:creator>Erica England</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Member Testimonial]]></category>
		<category><![CDATA[Not In Archive]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=3926</guid>
		<description><![CDATA[Since 2011 Guildmember, M/R Plumbing Mart has relied on GuildQuality’s customer satisfaction surveying to help their team deliver an exceptional customer experience. Recognized as a Wellborn Authorized Contractor and a member of the Kohler Leading Edge Program, M/R Plumbing Mart is trusted in the Chicago area because of their continued professional service and quality of [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>One-on-One with Twin Cities Siding Professionals</title>
		<link>http://www.guildquality.com/blog/2012/01/06/twin-cities-siding-professionals/</link>
		<comments>http://www.guildquality.com/blog/2012/01/06/twin-cities-siding-professionals/#comments</comments>
		<pubDate>Fri, 06 Jan 2012 22:03:15 +0000</pubDate>
		<dc:creator>Erica England</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Member Testimonial]]></category>
		<category><![CDATA[Not In Archive]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=3883</guid>
		<description><![CDATA[Terry Stamman, Co-Owner of Twin Cities Siding Professionals, recently shared with me his reasoning behind his company&#8217;s use of GuildQuality. Terry and the rest of the Twin Cities Siding Professionals team analyze all customer feedback stemming from GuildQuality&#8217;s surveys. &#8220;Reviewing our customer&#8217;s feedback affords our team the opportunity to see what we&#8217;re doing right and [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Communicating the Vision: I&#8217;On&#8217;s planned Garden District</title>
		<link>http://www.guildquality.com/blog/2011/06/30/communicating-the-vision-ions-planned-garden-district/</link>
		<comments>http://www.guildquality.com/blog/2011/06/30/communicating-the-vision-ions-planned-garden-district/#comments</comments>
		<pubDate>Thu, 30 Jun 2011 16:03:02 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[new urbanism]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[real estate development]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=2964</guid>
		<description><![CDATA[Between developing I&#8217;On, a 244 acre community in Mount Pleasant, SC, and a handful of other great neighborhoods, my brother Vince has racked up a good bit of experience in communicating vision. It&#8217;s one thing to come up with a plan, and it&#8217;s quite another to rally people around it. As my father, brother, and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What about negative reviews?</title>
		<link>http://www.guildquality.com/blog/2011/03/15/what-about-negative-reviews-3/</link>
		<comments>http://www.guildquality.com/blog/2011/03/15/what-about-negative-reviews-3/#comments</comments>
		<pubDate>Tue, 15 Mar 2011 16:41:38 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Qtips]]></category>
		<category><![CDATA[Bazaarvoice]]></category>
		<category><![CDATA[negative feedback]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[positive feedback]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=2411</guid>
		<description><![CDATA[We&#8217;ve had a LOT of questions about GuildQuality Reviews, and understandably so. Giving a potentially angry customer a virtual megaphone to shout about their bad experience is a scary notion. Opting into GuildQuality Reviews isn&#8217;t a requirement of our surveying, and here are some things to consider as you&#8217;re thinking about whether or not it&#8217;s the [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>ProRemodeler: Focus on Customer Service Pays Dividends for Remodelers</title>
		<link>http://www.guildquality.com/blog/2011/02/23/focus-on-customer-service-pays-dividend/</link>
		<comments>http://www.guildquality.com/blog/2011/02/23/focus-on-customer-service-pays-dividend/#comments</comments>
		<pubDate>Wed, 23 Feb 2011 19:38:45 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[About GuildQuality]]></category>
		<category><![CDATA[Articles]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Member news]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[Professional Remodeler]]></category>
		<category><![CDATA[Remodelers Advantage University]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=2320</guid>
		<description><![CDATA[Professional Remodeler&#8217;s cover story this month focuses on three great remodelers and how they use GuildQuality&#8217;s customer satisfaction surveying to deliver consistently exceptional customer experiences. Some excerpts from the article: From David Roberts, Roberts Construction Group (Evanston, IL): While the vast majority of feedback is positive, any criticism is simply a chance for improvement, Roberts says. [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2011/02/23/focus-on-customer-service-pays-dividend/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Facebook versus Twitter</title>
		<link>http://www.guildquality.com/blog/2011/01/07/facebook-versus-twitter/</link>
		<comments>http://www.guildquality.com/blog/2011/01/07/facebook-versus-twitter/#comments</comments>
		<pubDate>Fri, 07 Jan 2011 16:50:07 +0000</pubDate>
		<dc:creator>Geoff Graham</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Not In Archive]]></category>
		<category><![CDATA[Demographics]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[infographic]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=2240</guid>
		<description><![CDATA[Heather sent me this interesting comparison of Facebook versus Twitter, courtesy of Atlantic Monthly (I wish they&#8217;d add LinkedIn, as well). A few things that stood out to me: 1) A slightly higher percentage of Twitter users are older than 25. 2) A higher percentage of Twitter users earn over $50,000. 3) Twitter users update their [...]]]></description>
		<wfw:commentRss>http://www.guildquality.com/blog/2011/01/07/facebook-versus-twitter/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Member feedback about interim surveying</title>
		<link>http://www.guildquality.com/blog/2010/11/18/member-feedback-about-interim-surveying/</link>
		<comments>http://www.guildquality.com/blog/2010/11/18/member-feedback-about-interim-surveying/#comments</comments>
		<pubDate>Thu, 18 Nov 2010 21:57:16 +0000</pubDate>
		<dc:creator>Mark Miles</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[Surveying]]></category>
		<category><![CDATA[Surveys]]></category>

		<guid isPermaLink="false">http://www.guildquality.com/blog/?p=2124</guid>
		<description><![CDATA[We were reminded this morning of the value of surveying during the course of projects, not just at completion.  Bob Fleming of Classic Remodeling completed a survey about GuildQuality&#8217;s performance and commented: &#8220;The interim surveys are the greatest tool because clients will let you know what you need to do before it&#8217;s too late. It&#8217;s often as [...]]]></description>
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		<slash:comments>0</slash:comments>
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