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Archive for August, 2012

Improving Your Net Promoter Score

August 31st, 2012 by Erica England

Looking for ways to elevate your customer satisfaction? Check out this blog post from Apptegic on improving your net promoter score. The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely […]

New Partnership with Solar World

August 30th, 2012 by Mark Miles

This month, we launched a partnership with SolarWorld, the largest U.S. solar panel manufacturer. The partnership will focus on SolarWorld’s authorized installers, who will receive real-time survey feedback for all installations of Sunkits solar systems. Sunkits are an innovative product, enabling installers to offer tailor-designed rooftop solar arrays and everything that the installer needs to […]

Random Hacks of Kindness

August 30th, 2012 by Erica England

What would you do to help the world through code? This was the question posed at the 2012 Random Hacks of Kindness event this past June. Developers, designers and subject matter experts all filled the conference room in the ATDC building at Georgia Tech to each find a way to help over the next 48 […]

AK Complete Home Renovations Sweats the Small Stuff

August 28th, 2012 by Erica England

A happy customer is vital to your company’s success, but you’ll be surprised at what little things you can do to please a client. Remodeling Magazine’s Senior Editor, Mark Newman features customer satisfaction anecdotes from our Guildmembers for Remodeling Magazine’s bi-monthly “At Your Service” column. This month Mark highlighted AK Complete Home Renovations, a design/build […]

GuildQuality an Atlanta-based company known for elevating the building industry with third-party customer satisfaction surveying, is powering our first-ever Service Excellence Award specifically for Atlantans! In January, the Atlanta Service Excellence Awards will honor exemplary customer satisfaction among Atlanta’s best in the residential construction and remodeling industry. Visit www.guildquality.com/awards and complete the entry form. There […]

Calendar of industry events from Remodelers Advantage

August 24th, 2012 by Geoff Graham

Remodelers Advantage is compiling a calendar of all the major events happening in the residential construction industry. Nice! If you’re thinking about which events you should participate in over the next few quarters, head on over there to see everything in one place. And if you know of something that’s not listed, let them know […]

“We provide excellent customer service.” You’ve seen (and used) this phrase throughout marketing pieces, but have you ever wondered how those who say they provide excellent customer service actually determine whether or not this is true? Customer satisfaction surveys, done correctly, are the best way to know what your clients want, why they like you […]

CARNEMARK Celebrates 25 Years of Remodeling!

August 23rd, 2012 by Erica England

A huge congratulations to Guildmembers CARNEMARK design + build. The Bethesda, Maryland remodeling company has been in business for 25 years! How do they do it? Simply take a look at their glowing customer comments. Happy anniversary CARNEMARK crew, and many wishes for another wonderful 25 years!

Adding Social Media to Your Marketing Mix

August 22nd, 2012 by Erica England

The best blogs, snappiest tweets and greatest number of Facebook followers are meaningless if the company behind the social media network isn’t professional, ethical and committed to quality. Christina Lewellen, Senior Editor at Window & Door Magazine, features GuildQuality’s best practices and get’s an inside look at how window and door companies like Pella, Southwest […]

Fast Company Post: Are You Hearing Enough Complaints?

August 21st, 2012 by Erica England

GuildQuality’s CEO, Geoff Graham discussed this topic during last week’s Business Growth webinar series and in our free white paper, but it’s so incredibly important that I wanted to mention it again. It’s vital to listen to complaints and understand the connection between the experience you provide to your clients and what’s being said about […]