Remodeling Magazine’s 2011 Big50 Service Excellence Award Winners
Comments OffThis year, 29 leading remodelers competed for Remodeling Magazine’s Big50 Service Excellence Award. The award recognizes those in the Big50 class who demonstrate an exceptional commitment to customer service.
GuildQuality measured that commitment through an exhaustive survey of nearly 2,500 remodeling clients. For each of the candidates, we sought feedback from their most recent 50 customers, or for high volume candidates, a random sampling customers from the past 12 months.
Through email, mail, and telephone surveying, clients shared with us their ratings and comments about construction quality, communication, problem resolution, and a host of other aspects of the remodeling experience, as well as the likelihood that they will recommend their remodeler to a friend or family member.
In the end, of the 2,500 we surveyed, more than 1,500 replied. Of those that responded, 95% indicated they were likely or extremely likely to recommend their remodeler. That astounding figure is more than 20 points higher than the national average.
I’d like to congratulate all 29 of these candidates for both their commitment to service excellence, and their exceptional performance.
But alas, only 6 received a 2011 Big50 Service Excellence Award. To give you some idea of how they earned that recognition, here is some randomly selected praise heaped on them by their clients:
“It was a pleasure to be able to rely on him.”
“The cost was high, but it matched the quality of work and our overall experience.”
“From start to finish, they made our dream a reality.”
“They are true professionals who obviously care about the quality of their work.”
“The founder is clearly a role model for the entire company.”
This is the sort of sentiment that permeated their survey responses, and coupled with their superlative scores, earned them a Big50 Service Excellence Award. On behalf of the entire GuildQuality team, congratulations to the winners:
