GuildQuality

Congratulations to Thompson Creek Window Company for being recognized as Replacement Contractor Magazine’s Contractor of the Year.

In describing their outdoor event-based marketing, Jim Cory writes, “what’s unique isn’t the concept so much as the discipline to execute it successfully.” From our perspective, that discipline permeates every division of the company.

On the second page of Jim Cory’s interview with the key members of the Thompson Creek team, Rick gives a kind nod to GuildQuality’s role in helping them excel:

GuildQuality…has upped customer satisfaction survey return rates from 30% to nearly 80% and yielded a ton of data about potential weak points in Thompson Creek’s various overlapping systems.

Read all of Jim Cory’s article in Replacement Contractor Magazine.

We were reminded this morning of the value of surveying during the course of projects, not just at completion.  Bob Fleming of Classic Remodeling completed a survey about GuildQuality’s performance and commented:

“The interim surveys are the greatest tool because clients will let you know what you need to do before it’s too late. It’s often as easy as finding that a dust barrier wasn’t properly installed, or they would prefer email updates every Monday morning. Once they see that you respond to their concerns, the stress just disappears and they become loyal clients for life.”

The key phrase here is “before it’s too late.”  Checking in during the project enables you to correct mistakes, adjust communications, and adapt to the client’s style.  You may think you know, but your clients will always share the truth with a third party.

If you’d like more information about our Mid-Way Through completion survey, please contact us at support@guildquality.com.

If you are a member of the GuildQuality LinkedIn Discussion Group, please chime in with your thoughts on our public website. I shared a couple revision concepts and am asking for member feedback.

If you’re a GuildQuality member, but not yet a member of our discussion group, you’ll have to request admission to the group before you can comment (we keep the group limited to members, employees, and very close “friends of GuildQuality”).

THANKS to all those who have shared their thoughts so far. I’m grateful for the feedback.

A couple Friday’s ago, inspired by a Q&A series started on Twitter by Sir Ken Robinson, I solicited questions from GuildQuality’s twitter followers.

A few minutes later, we received our first question, from Mosaic Group in Atlanta.

(more…)

As we’ve been doing with the remodeling industry’s Big50 at the Remodeling Leadership Conference for the last two years, GuildQuality will power a Service Excellence Award for replacement contractors, with five exceptional contractors to be recognized at this year’s Replacement Contractor Executive Conference in San Antonio on February 10.

Important: You need to register for the conference in order to be considered for the Service Excellence Award.

If you register before December 15, you’ll be eligible. When registering, check the box that opts you in to be considered for the award, and we’ll follow up to provide you with the details. I hope to see you in San Antonio!

P.S. Click here to download a PDF with more details about the event.