Announcing the Pella Certified Contractor Customer Satisfaction Award
Earlier in the year, we announced a partnership with the Pella Certified Contractor (PCC) program, wherein GuildQuality became the preferred provider of customer satisfaction surveying and an integral part of the PCC program. Since that time, over 30 new PCCs have become members of the GuildQuality community, and this number continues to grow.
As an extension of our relationship with Pella, and to recognize those PCCs who are the “best of the best” in customer satisfaction, Pella has announced a new PCC Customer Satisfaction Award, powered by GuildQuality. The award will recognize those PCCs who are delivering an outstanding customer experience, specifically for their Pella-related jobs.
To be eligible for the award, PCCs must be an active GuildQuality member as of December 31, 2009.  In addition, the winners must survey a minimum of the last 20 completed Pella jobs, achieving a 90% recommendation rate and 60% response rate to the surveys. The award recipients will be notified in March 2010.
This award is a separate distinction from than the annual Guildmaster awards, and members may apply for both.
For more information, please contact GuildQuality’s sales department at 888-355-9223 or sales@guildquality.com.
