Unscheduled downtime on June 29
I am sorry to report that GuildQuality was offline this afternoon between about 4pm EST and 8pm EST. If you tried to use the reporting system or contact us during that period, you no doubt had trouble.
In addition to the reporting application and the public website being down, GuildQuality’s email was unavailable. This made it impossible to communicate to our members that there was a problem and to respond to requests for help or information.
I understand the outage was a product of a massive power failure at our hosting facility in Dallas. When I have more information, I’ll update this post.
You can read more about how a major company communicates updates about performance issues when all of their internal communication systems are down by clicking here, and you can see how the world reacts to it by clicking here.
Despite the painful disruption, I have to commend the staff at Rackspace for handling the situation gracefully and professionally.
Again, my apologies for the inconvenience.
