Quality-minded builders, remodelers, developers and contractors rely on our customer satisfaction surveying to help them provide exceptional service

In his June “Trade Secrets” article in Professional Remodeler, Jonathan Sweet talks with Dan Wiedmann about how his company uses GuildQuality’s customer report to help prospects understand what type of experience they should expect to have if they choose to work with Weidmann Remodeling.

It’s helped us tremendously. I get calls from people who have gone to our Web site first and based on the recommendation have put us on the list of contractors they want to talk to.

Worth noting, in February we updated the look and feel of the Customer Report. Those using the new report have more customization opportunities and are able to monitor traffic to their new report. This has been in place since February. Beginning on July 1, all the old Customer Report links will redirect to the new report page.

Later in the piece, Jonathan highlights another Guildmember, Renewal Design-Build, and their new job security guarantee. He reports that in the event of job loss, job relocation, or inability to secure financing, Renewal will refund 50% of the retainer paid by the client.