Members featured in Replacement Contractor’s “How’d We Do”
Comments OffMany thanks to Wooden Window (Oakland, CA) and Francis Harvey & Sons (Worcester, MA) for sharing with Replacement Contractor the advantages they’ve experienced in outsourcing their customer satisfaction surveying to GuildQuality. Among the reasons they site:
“In-house efforts to solicit customer feedback on jobs lacked urgency, continuity, and follow-through.”
“…before joining GuildQuality…company foremen would hand clients a survey form, and salespeople would be responsible for following up. If surveys came back, they often just ended up in a file.”
“Joining GuildQuality provided the company with a steady flow of feedback, both minor gripes and gratitude.”
“GuildQuality feedback is especially useful for exterior jobs, where homeowners are often not present when the job is closed out.”
