GuildQuality

Replacement Contractor Magazine interviewed Francis Harvey & Sons (Worcester, MA) and Wooden Window (Oakland, CA) about customer satisfaction surveying. Both were kind enough to share their experiences with GuildQuality.

Here’s what Bill Essert had to say about why his company signed on with GQ:

I’d had enough pain,” says Bill Essert, president of Wooden Window, a California company that makes and installs its own custom wood windows. In-house efforts to solicit customer feedback on jobs lacked urgency, continuity, and follow-through, Essert says.