The latest news from GuildQuality.

DreamMaker Bath & Kitchen recently announced that we’ll be taking care of their customer satisfaction surveying. Last year, a group of their franchisees test drove our service. That was a great experience for both us and them, and it led to the finalization earlier this year of our working relationship.

I’m excited about this relationship for a number of reasons. First and foremost, everyone I’ve met at DreamMaker’s corporate office has impressed me. They are all sharp friendly people.

Second, their franchisees are enthusiastic. We’ve had a great reception from all the franchisees we’ve met so far.

Third, I like working with franchises in general. They intuitively appreciate that their reputation is their greatest asset, and they take it very seriously.

As DreamMaker’s president, Doug Dwyer, put it: “Using GuildQuality surveys will enable us at a corporate level to make sure the customers are completely satisfied with the DreamMaker Bath & Kitchen brand [and] at a local level, the surveys will provide a forum for our franchise owners to receive feedback on their work.”