Satisfaction Surveying should be Simple and Impactful
We’re in the business of helping building and real estate professionals deliver an exceptional customer experience. We work with businesses of all sizes and types: nationally recognized volume homebuilders, high-end custom builders, professional remodelers, multifamily developers, and replacement contractors.
So how do we serve the needs of such a diverse group of building and real estate companies? We have a laser focus on keeping it simple and making an impact.
Simple. It’s simple for the company to adopt our service and start surveying. Simple for the customer to respond to our surveys. Simple for the company to interpret the feedback.
Impactful. Our survey feedback is comment-rich, delivered in real-time, and distributed to the right people. Employees receive a response the moment the customer provides it, can immediately understand how that customer feels, and take action if something needs attention. Executives can easily identify trends in their teams’ performance: Who’s the best? How does this quarter compare against the prior quarters? Where do we fall short, and where do we excel?
Our Simple & Impactful strategy seems to be working. Among the companies that we served as of January 1, 2007, we were still serving more than 93% of them as of January 1, 2008. And we keep their business with no strings attached: Our members can cancel their service at any time for any reason, and they can export all of their feedback before they go. So to keep them happy, we have to earn their business every month.