GQ Webinar | “Making Customer Satisfaction a Priority in your Business”
* Prepended update: On January 31st, GuildQuality presented the first in a series of Webinars “Making Customer Satisfaction a Priority in your Business”. It was a remodeler focused discussion on how two nationally-recognized companies (Strite design + remodel and Normandy Builders) internalize and promulgate customer satisfaction through every facet of the business– from the first time a customer interacts with a company representative to the last punchlist item. They stressed the importance of properly setting customer expectations (remodeling can be unpleasant!), holding team members accountable to their customers’ experiences, and follow up with customers for referral business. Strite and Normandy also discussed adjustments each had to make in their marketing strategies (in response to market downturns). They elaborated on changes in both traditional marketing strategies and implicit marketing– via team member interactions. Again, our speakers provided wonderful insight into how customer satisfaction impacts the way they conduct business both in the office and in the field.
For those able to attend, we thank you and hope that you enjoyed it. For those unable to attend, “Making Customer Satisfaction a Priority in your Business” is now available for viewing in its entirety here. Thanks again, to Jim Strite, Jack Steindl, and Karen Cericola for taking time out of their busy schedules to participate. - Regards - Your GuildQuality Team.
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On January 31st, GuildQuality will be hosting a live online webinar for remodelers. It will be a discussion featuring the principals of Normandy Builders and Strite Design + Remodel moderated by our founder, Geoff Graham.
Chicago-based Normandy Builders earned Professional Remodeler’s 2007 “Remodeler of the Year” award for their accomplishments in customer service, sales and marketing, and leadership. Normandy Builders has been using GuildQuality for its customer satisfaction surveying since 2006.
Boise-based Strite design + remodel has been designated by Qualified Remodeler magazine as one of the nation’s Top 500 remodelers every year since its inception. They’ve been featured on the cover of Remodeling Magazine, and are the recipient of numerous awards for their exceptional business practices, working environment, and contributions to the remodeling profession. Strite design + remodel has been using GuildQuality for its customer satisfaction surveying since 2004.
This is an exciting opportunity to hear from two of the industry’s most respected companies and the role that customer satisfaction plays in the growth of their businesses. Join us!
Date: January 31st, 2008
Time: 2pm EST
Duration: (under an hour)
Hi, I was registered for the Webinar but unable to make it. Was the webinar recorded and if so, is it possible to get a link to view it?
Thanks.
Yes Teresa, the video and audio from the webinar should be available early this week. We’ll be posting it on the blog, so please check back in.
We’d like to thank everybody that attended the webinar and extend a special thanks to Normandy Builders and Strite design + remodel for making this webinar such a wonderful event. We hope that this will be the first webinar of many to come!