Introducing… The GQ Dashboard
After October 22nd, when you login to your GuildQuality account you will land on your GuildQuality Dashboard.
The GQ Dashboard is intended to provide a simple, yet meaningful overview of your account. The initial launch consists of 5 modules: “My GuildQuality Feed”, “Quick Links”, “Key Metrics”, “Recent Customer Comments”, and “Last 30 Responses”. Each user has the ability to customize their “GQ Dashboard” to best suit their needs. I’ll explain some of the modules below, but the best way to get familiar with the Dashboard is to start using it.
The “My GuildQuality Feed” module (above) is a real-time chronicle all relevent activity within the member account and the GuildQuality community. The feed provides users with an “up to the minute” view of surveying activity, member forum posts, GuildQuality news, important messages from our Member Services Team, and much more. This is a great way for our members to see what has happened in their account since their last visit.
The “Key Metrics” module, by default, provides a high level summary of your (and your peers’) “Response Rate” and “Recommendation Rate”. The Key Metrics module allows the user to add any, and as many questions as desired. To drill down to performance over the past 30 days, 90 days and 12 months, simply click on the question to reveal the staggered details. Very neat!
The “Recent Customer Comments” module provides a quick and easy way to see the most recent customer comments. Each row contains the customer name, the question name, the date of the comment and, of course, the comment itself. Users can click on the customer name to view the survey results in their entirety. It’s a quick and easy way to see why customers are saying what they’re saying.
In tandem with “Recent Customer Comments”, the “Last 30 Responses” module (left) provides users with a graphical representation of “Scorecard” based scores for the last 30 responses. Like Scorecard, it also shows the average score of the current view. Very quickly, one can see where they’re doing well and where they might be falling short. Is there a peak or valley? Simply click to view the survey results and find out why. This, again, is a very simple and powerful way to view recent performance.
If you’d like a walk-through of the new GQ Dashboard with a Member Services representative, please attend one of the following Webinars:
Register | Thursday October 25, 1:00pm EDT
Register | Tuesday October 30, 9:00am EDT
Register | Wednesday October 31, 4:00pm EDT
Please email us if you have any questions.
We are very excited about unveiling the “GQ Dashboard” to our community of quality-minded members in the upcoming week. Cheers!