Quality-minded builders, remodelers, developers and contractors rely on our customer satisfaction surveying to help them provide exceptional service

Congratulations to Suzie and Sean Ellis! On October 25, they added two new additions to their family with the birth of twin Ellii: Ben and McKenzie. I understand from Sean that the very first thing they saw was his GQ-blue jacket!

I have received some great feedback from our members in response to my recent Letter from the Founder. In it, I solicited your constructive commentary about our surveying and reporting systems, and we’ve received some great insights and ideas as a result. Thanks! I thought you might find it interesting to know how we prioritize enhancements to our customer satisfaction surveying and reporting system.

Here’s a screen shot of our current “Enhancements” brainstorm (we use a web-based collaboration tool called “Basecamp” to keep track of all of the various projects we’re working on).

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We’re happy to report that Guildmember Mostad Construction of Missoula, Montana has swept the Missoula Building Industry Association’s annual Parade of Homes. The categories included are Best Decor, Effective Integration, Craftsmanship, Best Kitchen and, finally, the People’s Choice. This is a big accomplishment for Mostad Construction, but is just another drop in the bucket for our decorated Guildmember.

Keep up the great work guys. We are proud to serve and have you in our community of quality-minded builders.

The October 12-18th Special Edition of the Atlanta Business Chronicle featured “The Top 100 Private Companies” in Atlanta based upon reported revenue in 2006. To qualify, these companies had to be headquartered within the 20-county Atlanta metro area and could not be a subsidiary or joint venture partnership. 32% of the final 100 company list are related to the real estate / construction industry. The other major industries making up the other 70% include food (17%), automobiles (8%) and packaging (4%).

We are proud to report that 5 of the Top 100 Private Companies in Atlanta and the surrounding metro area are Guildmembers. They are as follows:

#18 | John Wieland Homes & Neighborhoods Inc.
#31 | Bowen Family Homes Inc.
#60 | Sharp Residential LLC
#75 | Peachtree Residential Properties Inc.
#77 | Traton Homes

We would like to congratulate these Guildmembers on their recognition and wish them continued success. We are honored to have you as part of our community of quality-minded builders and are proud to serve you in your quest to deliver an exceptional customer experience every time. Congratulations.

In the last six months, we’ve started hosting some member meetings in various cities around the country: Charleston, Atlanta, Portland, Charlotte, and Dallas so far. These meetings are great opportunities for me to share with our members the story of our growth over the last four years, talk about some of our plans for the near future, thank people for their business, and hear first-hand what you need from GuildQuality.

In the course of these meetings, it’s becoming clear that it will take us a long time to get to every city, so I thought it prudent to send a letter out to everyone. If you have any constructive commentary for GuildQuality, I am eager to hear it.

Membership Growth. Four years ago, fewer than 25 building professionals relied on us for customer satisfaction surveying. Since then, over 500 homebuilders, remodelers, and real estate developers have joined our community of quality. Our membership now includes nationally recognized homebuilders, small-volume custom builders, multi-family developers, and professional remodelers from over 40 states! Despite their differences, they all share a passion for quality. Could there be a greater group to serve? (more…)

The GuildQuality team has spoken, and our newly crowned Garcia Award Winner is Geoff Hartnett, our Director of Web Marketing.

Every member of the GQ team nominates up to three people for the award, and the team member with the most nominations wears the Garcia Mantle until a new winner is chosen. Previous award winners include Laura Summerlin (Survey Manager), Michael Hardy (Data Support Administrator), and Erin Rosintoski (Membership Director).

Hartnett’s takes care of most of our design work, the public website, and virtually all of our marketing. Some of the recent contributions that earned him the team’s accolades: his significant work in enhancing our web presence, his expert production of our communications, and his big help in making the Remodeling Show a great event for us. Hartnett is a big part of the reason why so many people are familiar with our customer satisfaction surveying for quality-minded building professionals.

Congratulations to Geoff Hartnett. Thanks for all your tremendous contributions to GuildQuality.

After October 22nd, when you login to your GuildQuality account you will land on your GuildQuality Dashboard.

The GQ Dashboard is intended to provide a simple, yet meaningful overview of your account. The initial launch consists of 5 modules: “My GuildQuality Feed”, “Quick Links”, “Key Metrics”, “Recent Customer Comments”, and “Last 30 Responses”. Each user has the ability to customize their “GQ Dashboard” to best suit their needs. I’ll explain some of the modules below, but the best way to get familiar with the Dashboard is to start using it.

The “My GuildQuality Feed” module (above) is a real-time chronicle all relevent activity within the member account and the GuildQuality community. The feed provides users with an “up to the minute” view of surveying activity, member forum posts, GuildQuality news, important messages from our Member Services Team, and much more. This is a great way for our members to see what has happened in their account since their last visit.

The “Key Metrics” module, by default, provides a high level summary of your (and your peers’) “Response Rate” and “Recommendation Rate”. The Key Metrics module allows the user to add any, and as many questions as desired. To drill down to performance over the past 30 days, 90 days and 12 months, simply click on the question to reveal the staggered details. Very neat!

The “Recent Customer Comments” module provides a quick and easy way to see the most recent customer comments. Each row contains the customer name, the question name, the date of the comment and, of course, the comment itself. Users can click on the customer name to view the survey results in their entirety. It’s a quick and easy way to see why customers are saying what they’re saying.

In tandem with “Recent Customer Comments”, the “Last 30 Responses” module (left) provides users with a graphical representation of “Scorecard” based scores for the last 30 responses. Like Scorecard, it also shows the average score of the current view. Very quickly, one can see where they’re doing well and where they might be falling short. Is there a peak or valley? Simply click to view the survey results and find out why. This, again, is a very simple and powerful way to view recent performance.

Please email us if you have any questions.

We are very excited about unveiling the “GQ Dashboard” to our community of quality-minded members in the upcoming week. Cheers!

This upcoming week from October 10-12th, GuildQuality will be In Las Vegas at The Remodeling Show held at the Mandalay Bay Hotel & Casino. If you’re planning on attending, stop by and see us at booth #4024.

In addition to the show, we’ll also be hosting a breakfast with Remodelers Advantage on Thursday, October 11th from 7:00 to 8:30 at Mandalay Bay’s Red, White and Blue Restaurant. If you’re already a Guildmember, we’d love to see you for a breakfast amongst friends and peers. If you’re not already a Guildmember and you’ve been considering GuildQuality or Remodelers Advantage, come by and see how quality-minded builders nationwide leverage us in their endeavor to be the best building professionals they can be.

If you would like to attend the breakfast, RSVP to Erin Rosintoski or call (404) 961-6124 .

Again, we’ll be at booth #4024. Can’t wait to see you there!