John Wieland Homes & Neighborhoods earns JD Power top honors
Last week, JD Power announced its “2007 Home Builder Satisfaction Ratings.” GuildQuality member John Wieland Homes & Neighborhoods earned top honors in both markets in which the company was ranked: Atlanta and Charlotte.
According to JD Power’s customer satisfaction surveying, John Wieland Homes & Neighborhoods outperformed 21 other Atlanta-area volume homebuilders. In Charlotte, Wieland also outperformed 21 other builders, and shares top honors with Mattamy Homes.
Another Charlotte-based GuildQuality member, Saussy Burbank, earned “among the best” ratings.
According to JD Power, “The study, which ranks builders in 34 separate housing markets across the U.S., is based on responses from 50,399 buyers of newly-built, single-family homes after they’ve lived in their homes from 4-18 months, on average.”
Given the spotlight JD Power has shined on volume homebuilders, the environment is growing more and more competitive (according to the study, overall scores were higher this year than last). Achieving top ratings in this study is a herculean accomplishment.
Congratulations to all the folks at John Wieland Homes & Neighborhoods. Special recognition should go to Wieland’s VP of Customer Relations, Kelly Rulis (that’s her picture at the top of this post). She’s a passionate advocate for quality, and has done an exemplary job at connecting every customer-facing employee with their GuildQuality survey feedback. Also, Kelly and her team appreciate that the goal for their GQ surveying is not to get positive feedback (of course, that’s always nice), but to understand their homeowners, craft strategies for promoting a great customer experience, and take prompt action whenever there’s a misstep.
Though not our largest member, Wieland is among our most active in terms of user authentications. I attribute this to their large number of employees using the system. Their customer-facing employees have immediate access to the customer feedback that’s relevant to them. While we pride ourselves in the quality of our reporting, we know that nothing can more positively impact the service your team delivers than simply sharing with them your customers’ feedback in real-time.
While JD Power’s study is limited to volume homebuilders only, GuildQuality provides customer satisfaction surveying and performance reporting for building professionals of all sizes, be they homebuilders, remodelers, or real estate developers. Our community of quality-minded building professionals includes over 500 companies in over 40 states.