Using technology to meet client needs
Bill Essert, owner of Wooden Window in Oakland, CA, has been restoring and manufacturing high-end custom windows for almost 30 years. But now he has a new woodworking machine that’s allowing him to better meet the needs of his clients, increase his company’s productivity and, as a result, add a nice spark to his company’s revenues.
For example, a recent project presented some significant security concerns - the house has a safe room and requires visitors to enter through security checkpoints, and its owners needed 8 doors refurbished. Previously, this job would have required three days to complete with a 2-man crew, but with Bill’s new ‘worker’ the job was finished in a single day. And the house was secure before 3 pm. I’m sure these security-conscious clients appreciated the quick and unobtrusive work made possible by Wooden Window’s innovative practices.