Team Comparisons
A central feature of the GuildQuality reporting system is the ability to dynamically compare different aspects of your business. People are the front-line of any company, particularly in the delicate process of buying a home, and the customer service delivered by each team member can determine a buyer’s overall satisfaction. To accurately assess the performance of your team members in the arena of customer satisfaction, asking buyers about each is a prime place to start.
Here’s how it works: Each project we survey can be associated with the specific people and places involved in that project. We define these people and places as filters in our system. A production home builder might have filters of salespeople, project managers, and closing coordinators. A custom home builder might have selections coordinators thrown into the mix. With this capability, builders and remodelers can identify their top performers and pinpoint specific areas of improvement for each individual team member. Used consistently, this becomes a vital operational tool, allowing managers to track the quality of day-to-day interactions with buyers.
