Certified Professional Home Builder Awards
Last week, the Certified Professional Home Builders, the only voluntary builder certification program of its kind in Georgia, announced its first ever customer satisfaction awards. The CPHB is administered by the Housing Institute (a non-profit subsidiary of the Greater Atlanta Home Builders Association). The organization’s mission is to “promote the highest standards of professionalism between the residential building industry and the community.” One year ago, the CPHB invited GuildQuality to assist them in introducing a customer satisfaction component to its certification process.
Throughout 2006, GuildQuality surveyed around 5,000 customers of certified builders. That survey feedback assists Certified Builders in their pursuit of excellence and continuous improvement. In addition, it provided the foundation for last week’s awards program. The CPHB bestowed awards in three categories (the winners with links to their websites are GuildQuality members):
CPHB Customer Recommendation Award: 100% Recommendation Rate.
Black and David Properties
Calhoun Properties
Earnest, Inc.
Hiluard Kitchens Homes
Ideal Smart Energy
Pritchard Brothers
Ray Vick Homes
Stillwater Communities
The Minka Company
Tom Nail BuildersCPHB Customer Satisfaction Award: Highest rating in their volume category.
Ideal Smart Energy (1-20 homes per year)
Earnest, Inc. (21-50)
Harcrest Homes (51 to 99)
John Wieland Homes (100+)CPHB Excellence in Customer Service Award: Highest overall rating.
Ideal Smart Energy
Congratulations to all the award winners! Thanks for setting an excellent example for the industry.
what an accomplishment!