We know you have many choices when it comes to home improvement; so, why choose Universal Windows Direct? Simple, our mission is to provide the highest quality home improvement products and services at the absolute best market prices. Universal Windows Direct is able to do this because of our unique business model. With multiple locations across the United States, we purchase a tremendous volume of product directly from the factory, which enables us to pass the savings on to you; the homeowner.
Universal Windows direct did an amazing job and were very professional. I was very happy with the quality of materials and the workmanship. Overall, I give them an A+.
The salesman and install crew were wonderful. They were professional and cleaned things up.
The installers from Universal Windows Direct did a good job. They were very polite.
I would like to recognize the crew of Universal Windows Direct that completed the work and also the salesman Chad.
I was most satisfied with Universal Windows Direct in their workmanship it was good and they were on schedule.
I thought the sales rep was very friendly, knowledgeable and we enjoyed talking with him. The installers were very professional. They got in, did the job and moved on.
We greatly enjoyed working with Universal Windows Direct. The salesperson and the installers were all fantastic. We have recommended the company to others, and are happy to have used them.
I like the windows that I received from Universal Windows Direct. They seem to be of very good quality. I also appreciated that the company did everything they promised.
Everything turned out well.
The 3 guys who installed the windows and doors were awesome.
Universal Windows Direct was on time and very efficient, They worked together to get job finished as promised. I love my tilt in windows, they are so easy to clean.
The installer was great. The boss was also great.
I saw the windows up at the convention center in Clevland, Ohio and was impressed by the window and salesman. We contacted Universal Windows Direct and the whole operation was flawless from beginning to end.
I would like to recognize the installer who put them in for their services. They did a very nice job and were very nice guys.
I was most satisfied with the installation and how quick it was. They did a very good job, worked well as a team, and it only took half a day to complete the project.
The crew was very good with the installation, and it was done in a timely manner. The clean up was very good, too.
I am very satisfied and I feel that I got a good value for the windows.
I was most satisfied with the two installers and the job that they did. They were very organized and I was not expecting them to complete the job in one day like they did.
I was most satisfied with the fabrication of the windows, they were done ahead of the anticipated schedule
Sales, Service, support, customer service personnel. Everything, very well done. Everyone is a pleasure to speak with and work with. The communication is amazing.
As a GuildQuality Guildmember, Universal Windows Direct relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Universal Windows Direct in Parma, OH; Cleveland, OH; Strongsville, OH; Mentor, OH; Brunswick, OH; Medina, OH; Charlotte, NC; Aurora, OH; Twinsburg, OH; Elyria, OH; and 128 other cities in Ohio, North Carolina and South Carolina.
In this report, Universal Windows Direct has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 294 out of 470 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2014.
Universal Windows Direct surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Universal Windows Direct customer, and if Universal Windows Direct completed work for you after September of 2012 but you haven't yet received a survey, please let us know.
Universal Windows Direct is a candidate for a 2015 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Universal Windows Direct must survey all of their customers.
If you are a recent customer of Universal Windows Direct and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Universal Windows Direct's application.