Universal Windows Direct
7813 First Place StOakwood Village, OH 44146(440) 786-1400

We know you have many choices when it comes to home improvement; so, why choose Universal Windows Direct? Simple, our mission is to provide the highest quality home improvement products and services at the absolute best market prices. Universal Windows Direct is able to do this because of our unique business model. With multiple locations across the United States, we purchase a tremendous volume of product directly from the factory, which enables us to pass the savings on to you; the homeowner.


Customer Feedback Summary

Of 470 customers surveyed, 294 responded (63%)
Currently Viewing By [County]:
Clean & Safe
97%
Installation Crew
98%
Professional & Organized
96%
Quality Of Materials
98%
Sales Knowledge
98%
Schedule
97%
Value
97%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

41 Ratings
34
5
2
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  • Universal Windows Direct
    Review by Nelson S. of Medina, OH
    Nov 07, 2014

    Universal Windows direct did an amazing job and were very professional. I was very happy with the quality of materials and the workmanship. Overall, I give them an A+.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Streetsboro, OH
    Oct 31, 2014

    The salesman and install crew were wonderful. They were professional and cleaned things up.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Parma, OH
    Oct 27, 2014

    The installers from Universal Windows Direct did a good job. They were very polite.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Ashland, OH
    Oct 18, 2014

    I would like to recognize the crew of Universal Windows Direct that completed the work and also the salesman Chad.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Ashland, OH
    Oct 18, 2014

    I was most satisfied with Universal Windows Direct in their workmanship it was good and they were on schedule.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Nova, OH
    Oct 18, 2014

    I thought the sales rep was very friendly, knowledgeable and we enjoyed talking with him. The installers were very professional. They got in, did the job and moved on.

    Did you find this helpful? Yes
  • Universal Windows Direct
    Review by Mike M. of Nova, OH
    Oct 18, 2014

    We greatly enjoyed working with Universal Windows Direct. The salesperson and the installers were all fantastic. We have recommended the company to others, and are happy to have used them.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Thompson, OH
    Oct 18, 2014

    I like the windows that I received from Universal Windows Direct. They seem to be of very good quality. I also appreciated that the company did everything they promised.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from N/A, OH
    Jan 22, 2014

    Everything turned out well.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Elyria, OH
    Dec 12, 2013

    The 3 guys who installed the windows and doors were awesome.

    Did you find this helpful? Yes
  • Universal Windows Direct
    Review by Debra M. of Wellington, OH
    Dec 02, 2013

    Universal Windows Direct was on time and very efficient, They worked together to get job finished as promised. I love my tilt in windows, they are so easy to clean.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Ravenna, OH
    Nov 22, 2013

    The installer was great. The boss was also great.

    Did you find this helpful? Yes
  • Universal Windows Direct
    Review by Sue W. of Ravenna, OH
    Nov 22, 2013

    I saw the windows up at the convention center in Clevland, Ohio and was impressed by the window and salesman. We contacted Universal Windows Direct and the whole operation was flawless from beginning to end.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from North Olmsted, OH
    Nov 19, 2013

    I would like to recognize the installer who put them in for their services. They did a very nice job and were very nice guys.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from North Olmsted, OH
    Nov 19, 2013

    I was most satisfied with the installation and how quick it was. They did a very good job, worked well as a team, and it only took half a day to complete the project.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Westlake, OH
    Nov 19, 2013

    The crew was very good with the installation, and it was done in a timely manner. The clean up was very good, too.

    Did you find this helpful? Yes
  • Comment from Solon, OH
    Nov 19, 2013

    I am very satisfied and I feel that I got a good value for the windows.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Solon, OH
    Nov 19, 2013

    I was most satisfied with the two installers and the job that they did. They were very organized and I was not expecting them to complete the job in one day like they did.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Medina, OH
    Nov 15, 2013

    I was most satisfied with the fabrication of the windows, they were done ahead of the anticipated schedule

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Mentor, OH
    Nov 15, 2013

    Sales, Service, support, customer service personnel. Everything, very well done. Everyone is a pleasure to speak with and work with. The communication is amazing.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • 2012 Qualified Remodeler Top 500
  • 2008 Qualified Remodeler Top 500
  • +5 More
  • 2009 Qualified Remodeler Top 500
  • 2010 Qualified Remodeler Top 500
  • 2011 Qualified Remodeler Top 500
  • Better Business Bureau
GuildQuality Member
Guildmember
Since 2012
GuildQuality Master Award Winner
Guildmaster Award Winner
2013

Types of Work

  • Windows & doors (70)
  • Gutters (55)
  • Insulation (55)
  • Siding (55)

Recent Activity

  • 12/13/14 Universal Windows Direct received feedback from a customer in Medina, OH.
  • 11/20/14 Universal Windows Direct received feedback from a customer in Aurora, OH.
  • 11/20/14 Universal Windows Direct received feedback from a customer in Parma, OH.
  • 11/19/14 Universal Windows Direct received feedback from a customer in Aurora, OH.
  • 11/07/14 Universal Windows Direct received feedback from a customer in Medina, OH.

More about Universal Windows Direct

As a GuildQuality Guildmember, Universal Windows Direct relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Universal Windows Direct in Parma, OH; Cleveland, OH; Strongsville, OH; Mentor, OH; Brunswick, OH; Medina, OH; Charlotte, NC; Aurora, OH; Twinsburg, OH; Elyria, OH; and 128 other cities in Ohio, North Carolina and South Carolina.

In this report, Universal Windows Direct has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 294 out of 470 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2014.

Universal Windows Direct surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Universal Windows Direct customer, and if Universal Windows Direct completed work for you after September of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by Universal Windows Direct since September of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

Must be a minimum of 25 words. Please add at least 25 more words.

2015 Guildmaster Application

Universal Windows Direct is a candidate for a 2015 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Universal Windows Direct must survey all of their customers.

If you are a recent customer of Universal Windows Direct and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Universal Windows Direct's application.