We know you have many choices when it comes to home improvement; so, why choose Universal Windows Direct? Simple, our mission is to provide the highest quality home improvement products and services at the absolute best market prices. Universal Windows Direct is able to do this because of our unique business model. With multiple locations across the United States, we purchase a tremendous volume of product directly from the factory, which enables us to pass the savings on to you; the homeowner. (more)
Everything turned out well.
The 3 guys who installed the windows and doors were awesome.
Universal Windows Direct was on time and very efficient, They worked together to get job finished as promised. I love my tilt in windows, they are so easy to clean.
The installer was great. The boss was also great.
I saw the windows up at the convention center in Clevland, Ohio and was impressed by the window and salesman. We contacted Universal Windows Direct and the whole operation was flawless from beginning to end.
I would like to recognize the installer who put them in for their services. They did a very nice job and were very nice guys.
I was most satisfied with the installation and how quick it was. They did a very good job, worked well as a team, and it only took half a day to complete the project.
The crew was very good with the installation, and it was done in a timely manner. The clean up was very good, too.
I am very satisfied and I feel that I got a good value for the windows.
I was most satisfied with the two installers and the job that they did. They were very organized and I was not expecting them to complete the job in one day like they did.
Sales, Service, support, customer service personnel. Everything, very well done. Everyone is a pleasure to speak with and work with. The communication is amazing.
Not at this time, however I do let my friends & family know of your products and services as well as your amazing service.
I was most satisfied with the fabrication of the windows, they were done ahead of the anticipated schedule
The team that installed my windows did a very clean job. They were very respectfull of my property during install.
the install crew did a great job
good quality at a fair price
I do not know of any area that I could recommend improving. One window pane had a scratch/crack(?) and when I called them, they immediately ordered a new pane and installed it within the 2 week time frame they had projected. I would definitely recommend them to anyone.
I can not single out any one area because I was completely satisfied with everyone and everything.
I was thoroughly impressed with the lead-installer and the Nick, the salesperson.
The installation crew was so helpful when taking down blinds. They were also very mindful of my toddler who was napping at the time.
As a GuildQuality Guildmember, Universal Windows Direct relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Universal Windows Direct in Cleveland, OH; Parma, OH; Strongsville, OH; Mentor, OH; Brunswick, OH; Charlotte, NC; Medina, OH; Elyria, OH; Twinsburg, OH; Rocky River, OH; and 125 other cities in Ohio, North Carolina and South Carolina..
In this report, Universal Windows Direct has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 284 out of 451 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2014.