There are a lot of things I have to say about Smith Douglas Homes. I purchased a new home and expected to get a good home with no defects, but that was not the case. My wife and kids were the ones to go look at the home because I am a truck driver, and I'm always away from home. When they went to look at the home, they did say they liked it. They did not properly inspect the home to see the different defects, because they were not sure what to look out for. When I was finally able to go look at the home when I arrived, I saw so many defects, cracks were everywhere. I expected them to be willing to help and seal the cracks, but they refused. There were cracks on the garage floor, on the patio floor, on the driveway, and I believe they are cracks inside the house but covered up with vinyl plank floors. Also, I was being rushed to close and sign the contract by the Smith Douglas agent. She kept trying to force me to make a decision quickly, and constantly kept reaching out to me to quickly get the deposit for the home. She stated if I did not put down the deposit, the house would not be able to be held for me until I came back to town to come to see it myself. Furthermore, she even ensured that nothing would be wrong with the home because it was a brand-built home, and I sadly believed her. Because of all the pressure, I was forced to make a decision. After signing the contract I realized that the agent had us set to move within 2 weeks which was not enough time. I requested that they extend the time, but they did not want to, I had to fight to get an extra week to prepare to move and to be able to call off of work. I expected them to give us at least 2 months so that we could get things situated with our previous rented home. Not only that, but I then had a bad experience with the lender that they used, they stole all of my benefits and used up all of my money. Not only that, but I feel as if I was tricked several times and deceived between Smith Douglas Homes and their lender. You are not honest and transparent at all, the Builder gave me a lot of incentives that I could use for my benefits and the lender used all my incentives to get extra points without letting me know. I have excellent credit and expected my interest rate not to be so high. The lender manipulated my initial interest rate to bring it so high when I realized what he did and asked him questions. He could not answer me but said that the system was down, and he had to call me back. When he called me back and gave me the interest rate, it was not the same as the original. When my son looked at the papers that we had to sign, we realized the original interest rate was 6%. He raised it to 8%, and when we caught him, he used all of my incentives to bring it back down to 6% without me knowing. My home did not even come with a refrigerator, I could have used my incentives to purchase a fridge through the company, but the lender used them all. Linda stole my money, and the agent always rushed me to give her the deposit. I am disappointed and feel like I was deceived, how can I recommend Smith Douglas Homes to people who lie and cheat? The problem is that I thought because I was buying a new home that there would be no problems unless maintenance, but the house that I got was very disappointing and a mistake to buy. The lender's name was Charles Mattous, and he tricks people and still today he has never been able to give me my original interest rates, I had to find out what he did myself.
Yes, we would highly recommend to anyone looking for homes of this size at this price point. We downsized and moved from a high-end home, so we recognize the great value for the money that Smith Douglas provides. We also recognize the price point of the homes, what is included, what costs extra, and what aspects of the home cannot be changed as part of the build process.
As a Real Estate Investor with a few experiences on this file, we can say that we are high satisfied with the building process and the house quality. Great Job!
The process was very easy for us. Natalia listened to what we wanted and we found the perfect house for our family! If we had any questions, she was quick to get us an answer. She is still answering questions we have with a smile even after we have moved in.
Overall process was professional, the builder accommodated our requests and we were able to move in by the time they said we would be able to. The home was a higher quality than anticipated as well.
I would not recommend Smith Doughlas to anyone because I feel like they overcharged for a low-quality product that was built by unqualified tradesmen and construction managers.
Smith Douglas Homes did a really good job. There were some minor issues we had, but overall this is our first home we bought, and we are excited about it.
I was extremely satisfied with smith Douglas from looking at homes to we choose the model and now occupying it. Everything was done on time and with the highest quality. All the employees I dealt with wanted to make sure we were happy with our new home.
It is a great company. We are first time buyers and we are totally pleased with the process and the result.
We had been looking for a home for several years at this point. We moved due to employment relocation and found ourselves looking in the Raleigh, NC area. We toured several other new build communities but the value and customization options were far better in the Smith Douglas communities. We also felt that the sales representatives at several of the SDH neighborhoods were extremely welcoming and much more helpful than other representatives that we encountered with other homebuilders. While the process of building a home is stressful regardless, we did have a good experience and any issues that came up were taken care of promptly and communicated clearly. We felt that we paid an extremely fair price for our home and are very happy.
I possibly might recommend to a friend.
I believe the home is sturdy, and as such, I had many possibilities for the house, but the salesperson did not allow us enough time to make our decisions. My salesperson did not adequately help or coach me on the options, we had to rush. The sales rep did not respond after the closing, and my real estate agent had to reach out to her. She did not send me information on the HOA. I did not get a closing gift either. I am unhappy with my representative. The option sheet is complicated, and I was not coached on my options.
We had a great experience from beginning to end with the whole Smith Douglas team, builders and customer service side.
Grant kept us up to date on all phases of construction with photos and videos. Jordan explained all warranties, answered all questions and made sure we were satisfied with end result. Highly recommend!
The sales representative we worked with, Flo, was excellent.
I probably will not recommend, the workmanship is not good.
Easy to talk to , they’re very informative .
Smith Douglas has provided excellent service. Everyone is friendly and my experience was pleasant throughout my process.
I will recommend you to anyone who ask because of Cathi and Dakoda.
I have recommended Smith Douglas to a family member.
Enjoyed the process it was super easy and smooth
We love our home . Great floor plan . Built quickly and beautifully
Yes they do good quality work
There were some things that needed to be taken care of, but they told me that is just how they do things. I am paying a lot of money for my house, so I would like for it to be built with quality workmanship.
I would recommend Smith Douglas solely on the fact of the attentiveness we received from Bentley. He was genuinely concerned with our transition into our new home. Narda, on the other hand, was dismissive with little knowledge and made us feel insignificant during our purchase. I would definitely recommend Smith Douglas to a young first time homebuyer.
I enjoyed working with my project manager.