I would say I recommend Otero but with the caveat that our remodel was expensive, especially when speaking with others who have had a basement remodel recently.
We were looking for a team who was capable of a level of service and customization that one would not typically see. We also wanted someone who used superior products and who used trades that provided the highest quality services and would guarantee their work. We are in a very busy time in our life and needed someone who was patient with us. Otero fit our needs perfectly, and delivered a product that I am confident no one in the region could quite pull off.
High quality work, very talented and friendly staff, and excellent communicators.
Second major project with the team. Very positive after first project. Second project pros and cons discussed below, but overall positive.
Already telling anyone who asks that if they are considering a build, they should look into the Otero team
We would highly recommend Otero Signature Homes! 13 months after moving in, and our house is still as solid and beautiful as the day it was completed! OSH provides a great building experience for busy professionals with exceptional quality work and we are excited that this house will provide many great memories for decades to come!
Warranty - The team at Otero did a great job in validating my concerns over a couple of larger items that I worried about during our one year warranty process. Much thought and discussion went into each of these matters and how to remedy them. I feel comfortable knowing that Otero will be there beyond our one year mark should we have any needs or additional concerns.
Construction Quality - The quality and craftsmanship woven into our home is stunning!
Value - This house and what we paid for the project is hands down the best money I've ever spent! I wouldn't do anything differently and feel very happy with the value we received.
Trust - We fully trust Otero Signature Homes. They understand the work that's done has far reaching effects in the homes they are building and do a nice job in following through on commitments they have made.
Recognition - There's simply not enough room here! We have build long lasting friendships with so many at Otero and welcome them into our home as we would our own family. John has taken great personal pride and passion in the work he's done on this project and has actively listened to my feedback during times of concern or frustration. Mason and Danny are always a pleasure to see and do a wonderful job communicating specifics back to the project managers. It's been wonderful to work with Trey! He did a great job of jumping right in and helping. We really enjoyed seeing some of our favorite sub contractors and enjoy their professionalism, craftsmanship but also their friendly and welcoming demeanor. Specifically, John McDonald and painting crew, Ryan Johnson of Tri-County and Tim McCaskey of McCaskey landscaping. Rick Ritt from Ferguson was also exceptionally patient with me this past year in answering my endless questions!
Building a home can be incredibly stressful but Otero makes it so easy! There was constant attention to detail, making sure we stayed in my budget, getting to know my tastes, how I planned to use my home, and working to make my dream home a reality. I truly could not have asked for a better experience and the home turned out even more amazing than I could have hoped. My design team (Kelly and Sarah) and my project manager (Dan) were fantastic at communication and kept me in the loop always.
Professional & Organized - Not only was my team fantastic and great at communicating, but the BuilderTrend app made it so easy for me to keep up with the project.
Areas For Improvement - They didn't fall short of my expectations in any way.
Areas Of Satisfaction - They met all of my expectations.
Recognition - I would like to recognize John and Alan.
Lead Source - I heard about Otero Signature Homes through local lure/advertising.
I think they have an creative design team and do a great job on new construction or totally gut and redo but just doing minor upgrade and cosmetic upgrades is beneath them.
We have lived in our home for a year now. When we first moved in, I was admittedly jaded with the build process and therefore viewed the experience differently than I do now. We absolutely love our new home and have really enjoyed working with the Otero Team. The service that we continued to receive over the past year has been very comforting and reliable.
Punchlist - In works but they’re great about this
Construction Quality - Amazing! The attention to detail is meticulous
Problem Resolution - The staff did what was right in just about every instance.
Employees & Subcontractors - We really enjoyed working Kaleigh. Mike and Mason are the best.
Trust - Absolute experts no doubt.
Areas Of Satisfaction - Otero builds beautiful custom luxury homes. Ted and his staff absolutely know what excellence looks like.
Otero really was amazing. They did what they said they would, on the timeline they said they would, at a cost they said they would. Guessing they will not be the cheapest option, but they will be your BEST option. Everyone was a pleasure to work with, but especially my Project Manager John. Communication was spot on, which is sooooo important in a large scale building project. You will find bumps in the road, but he owned them 100%, found a solution, and communicated back to me at every step. And, in the end, my project was much more stunning than I ever could have dreamed up on my own.
Clean & Safe - Mason does a great job keeping the site clean
Employees & Subcontractors - They are friendly, efficient, and ALWAYS have shown up when they said they were coming.
Field Communication - Honestly, John has made the process a pleasure. I know I ask a lot of questions. He is patient, thourough and is always providing me a heads up, even though he knows I am working from home.
Working with Ted has been a positive experience, offered good ideas and receptive to our concerns. Feel he was interested in finding solutions for our needs and has professionally redirected us if we were missing something. To this point
Recognition - I would recognize Kaley in interior design for the company!
Current Referrals - I just referred someone who they met with!
Additional Comments - Otero Signature Homes does a great job! Our home is seven years old and looks as good as it did on day one, so we love it! They do quality work!
Areas For Improvement - They didn't fall short, they went above my expectations.
Areas Of Satisfaction - The completion was very efficient and got done much sooner than anticipated. The in-home construction part.
Recognition - I would like to recognize Kaleigh the interior designer, Mike and the new kid that works with Mike. They went above and beyond trying to save some of my old closet for my family.
Lead Source - This is my second time building with them.
Additional Comments - I highly recommend them for a new build or any remodel. They were very professional and just do beautiful work.
Areas Of Satisfaction - Most contractors were excellent.... respectful of our home, respectful of noise with us being home etc... Painter and Electrician especially. Design was well thought out and took our requests and needs into account. I felt our vision was seen quickly by the team.
Recognition - Chris- when he started w us was excellent. Explained every step, always quick to listen and answer questions. Felt like he cared and treated us like his only client... never rushed. John C- always took time to explain and listen to concerns... very solution oriented. Was friendly with our kids and answered texts etc quickly ... seemed to genuinely want us to be completely satisfied w project Mike- very respectful of ideas/things we wanted changed, fixed up... no job seemed too small for him... he wanted it all to be right in our eyes... communicated well and quickly and always on time .... took a lot of care to clean up and checked in with us
Top-notch quality and great customer service
Expertise - Everyone at Otero Signature Homes is knowledgeable, experienced, and in tune with the latest trends in home design.
Professional & Organized - The whole team is very professional, friendly, and courteous - always a pleasant experience when dealing with anyone on their team.
Construction Quality - The quality of our new home is unparalleled.
Areas Of Satisfaction - All of them! We are beyond thrilled with our new home!
Recognition - Kaleigh Cody - she was instrumental throughout the whole process and our home is completely suited to our needs, both aesthetically and practically, because of her. She helped us narrow things down and make decisions, and she nailed it every time!
Additional Comments - We chose Ted and his crew to build our new home because our previous home was built by OSH as well. We were well aware of the quality and workmanship that goes into an Otero home. Ted is easy to work with and guides you through the process. Kaleigh keeps the design aspect running smoothly. Chris is all business, but is great at what he does and is super-knowledgeable. Mike is a really hard worker and goes above and beyond every step of the way. He was a huge help with a lot of the details and is great at communicating the stuff that can be otherwise over-looked.
Customer Suggestion - Everything has been great so far. We've just started the process.
Additional Services - We've already reached out to them recently.
Additional Comments - Otero Signature Homes did a fabulous job building our house. The communication was outstanding. The quality was everything I expected, and I would highly recommend them to anyone who is looking to build a custom home.
We couldn’t have been more pleased. EVERYONE that worked on our home was professional, courteous and very customer service friendly. From Chris Gallo, to Mike Yopko, to Kaleigh Cody to Ted Otero himself
Professional & Organized - THe entire team is very professional, courteous and accommodating
Expertise - This is a class act operation
Professional & Organized - Always available with any questions at any time
Value - This is a quality, well-built home and it exceeded our expectations
Trust - Felt that way from day one and still do today.
Areas Of Satisfaction - This list is long as they met or exceeded our expectations throughout the entire project. But their team is top notch - ALL OF THEM - and their genuine service and engagement throughout the project was much appreciated and made the difference. We talk about this to everyone and are happy to promote them.
Additional Comments - Keep building quality homes, the neighborhoods appreciate it!! The attention to detail, from “dirt” to the final product is second to none.
Employees & Subcontractors - Chris Gallo is very professional and knowledgeable about the project. I am glad is he the project manager on our remodeling job! Kaleigh Cody is also very helpful in design and selections.
Additional Comments - Overall we are very pleased with the Otero staff and quality of work
Additional Comments - Otero Signature Homes is definitely a quality company that I highly recommend to anyone remodeling their existing home or building a new home.
Additional Services - I already am using Otero for another project
Additional Comments - I was looking for the highest of quality and received it form Ted and his crew. Looking forward to the January walk-through that Ted spoke about
Already have!
Employees & Subcontractors - We have had quite a few contractors through our home in the last couple years and I have to say the people that came through Otero homes were above all. Not only did they do top of the line work but they also gave top of the line customer service and made us feel comfortable living in their workspace/ our home.
Field Communication - Corey was great. He came and checked in regularly and any issue or question we had he was quick with an answer and solution.
Field Problem Resolution - Yes! I had the most interaction with the painters. Any imperfection or issue was resolved immediately. They were a pleasure to have in our home and the job turned out exactly how we wanted.
Selections Communication - Kaleigh was so so helpful in the whole planning process. I trusted her judgment more than our own. She has such a talent for visualizing the end result and helping us choose the details to get there. I really appreciated how she would narrow down 3-5 choices that she thinks and had us pick from there- made the whole process a lot less overwhelming for us while still being able to put our own taste in the remodel.
Recognition - The entire Otero team was awesome
Recognition - Entire team inside and out did an awesome job
Additional Comments - All workers woods had did excellent work and took the time to explain any questions Would highly recommend Otero Signature Homes
Areas For Improvement - Otero Signature Homes did not fall short.
Areas Of Satisfaction - I am most satisfied that they were helpful in the planning and design of the home, their communication throughout the project was excellent.
Recognized Excellence - I would like to recognize Kailey, Cory and Mike for exceptional service.
Additional Comments - We have been pleased with Ted and the work done on our home so far.
Areas Of Satisfaction - I was most satisfied with there expertise, knowledge, and their follow up. It was just overall a very well ran organization which made me feel as if they were building their own home.
Additional Comments - In my opinion he is just a constant well run builder. His entire staff along with him are just an outstanding organization, we are very pleased and satisfied. His project manager Corey is more detailed oriented than we could have ever been ourselves and it was appreciated.