Normandy Remodeling
440 E Ogden AveHinsdale, IL 60521(630) 455-5600

Award Winning Additions & Kitchens (more)


Customer Feedback Summary

Of 1,302 customers surveyed, 877 responded (67%)
Currently Viewing By [Salesperson]:
Likely to Recommend
95%
Innovation
90%
Expertise
97%
Trust
96%
Clean & Safe
94%
Construction Quality
95%
Employees & Subcontractors
97%
Problem Resolution
92%
Value
94%
Budget
95%
Communication
89%
Professional & Organized
95%
Proj Manager Accessibility
93%
Proj Manager Recommend
90%
Punchlist
91%
Sales Knowledge
96%
SALESPERSON RECOMMENDATION
95%
Schedule
87%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

96 Reviews
88
5
2
0
1
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  • review
    A.A.B.
    Downers Grove, IL
    Jul 18, 2014
    Normandy Remodeling

    We were very pleased with Normandy Builders. We chose them because they were local and have been in business for a long time and do quality work. Leslie Molloy is always professional and helped us make decisions and we are very pleased with the results. Andy Healy, our contractor, was also a lot of fun and he stopped by daily to supervise the workers. He was always patient and solved any problems that we. We would highly recommend Normandy Builders.

  • review
    Charles C.
    Brookfield, IL
    Jun 02, 2014
    Normandy Remodeling

    We give the highest recommendations for Normandy Builders and encourage anyone who is planning a home remodeling project to consider this high quality company for its expert guidance and personable service.Drs. Charles and Debbie Cosgrove

  • review
    Susan T.
    Lake Forest, IL
    Apr 11, 2014
    Normandy Remodeling

    The entire Normandy team was a joy to work with on my kitchen remodeling project. Starting with designer Kathryn O'Donovan, who is extremely knowledgeable, fun and collaborative, and who led this novice through the process every step of the way, through the construction portion with Al Lovas, who is experienced, calm, and extremely responsive, the team made it easy for me. The project was started exactly on time, and completed early. The tradespeople were careful with my home, and kept the workspace clean and neat. I can't say enough about Normandy, and would recommend them to anyone interested in a top-quality job.

  • review
    Merrill E.
    Chicago, IL
    Mar 19, 2014
    Normandy Remodeling

    My kitchen is awesome. Heather was right on top of everything and available anytime I needed her. All of the workers including the cleaning staff at completion were professional and courteous. I highly recommend Normandy. They were on the high end of my budget but well worth the money

  • review
    Ramana Y.
    Burr Ridge, IL
    Mar 08, 2014
    Normandy Remodeling

    Normandy did a wonderful job. They were thorough. Both Paul and Chris were wonderful to work with.the workmanship was excellent. all aspects of the job were done in a timely manner. we are very satisfied with the final result. we will definitely be going back to Normandy, and Chris in particular, for future projects.

  • review
    Joanne C.
    Schaumburg, IL
    Jan 22, 2014
    Normandy Remodeling

    I did a total remodel of the kitchen - a total remodel, walls down, new pantry. It met every piece of my expectations and then some, it was just a remarkable transition from the old to the new.

  • review
    Cortez D.
    Arlington Heights, IL
    Dec 16, 2013
    Normandy Remodeling

    Hands down, the best remodeling effort we've experienced. Jennifer Runner and Ken Garrison were excellent from start to finish. What was most impressive, was the attention and responsiveness. Should we have future remodeling needs, Normandy Remodeling will be the first contact we will make, particularly, if Jennifer & Ken are available to work with our project. We would definitely recommend Normandy Remodeling. Jennifer and Ken are truly professional.

  • review
    Donald H.
    Hinsdale, IL
    Nov 20, 2013
    Normandy Remodeling

    Normandy is a very professional organization. We have done several remodeling jobs over the years, both new construction and vintage homes, Normandy is the best!Donald H.

  • review
    Thomas Z.
    Evanston, IL
    Nov 19, 2013
    Normandy Remodeling

    The quality of the materials, craftsmanship of the demolition crew, carpenters, and window installers was superb. All maintained a professional approach and afterward clean workspace. We had the old windows removed out to the masonry openings, all reframed, and Pella windows installed. The ability to get the window interiors and trim painted as well as installed was a big plus. We have recommended Normandy in the past and will continue to do so.

  • review
    R.A.L.
    Lisle, IL
    Oct 31, 2013
    Normandy Remodeling

    Our remodel and expansion project is beautiful. The design is more than we had anticipated, and functionality is greater than ever. Our designer was so helpful and easy to work with throughout the project, and the craftsmen were professional and pleasant to have in our home. We are glad we chose Normandy Remodeling to be our contractor.

  • review
    David L.
    Oak Brook, IL
    Aug 21, 2013
    Normandy Remodeling

    We have used Normandy for three different projects and the work has always been exceptional. We have always been pleased with the results and have recommended them on several occasions.

  • review
    Al H.
    Hinsdale, IL
    Aug 16, 2013
    Normandy Remodeling

    Normandy, provided me with what I was looking for. They went above and beyond, with a timely fashion that was unique and affordable. They did an amazing job.

  • review
    Russell T.
    Frankfort, IL
    Jul 02, 2013
    Normandy Remodeling

    Our experience with Normandy Remodeling was better than we could have possibly imagined. Every individual from our designer, Kathryn O'Donovan, to our site manager, Chris Beck, and everyone in between were professional and attentive to the highest degree. Many places say they treat you as if you are their only customer. Normandy Remodeling proves it. Every detail of our remodeling project was gone over thoroughly multiple times. Kathryn made sure nothing went forward until we were 100 percent satisfied with every aspect of the project. There were no surprises regarding budget or schedule. Chris kept us updated on every step of the project. During remodeling Normandy communicated with us every single day. Everything regarding the project was kept on schedule. We would recommend Normandy to anyone with complete confidence. Costs were reasonable, quality was outstanding, and service was peerless.

  • review
    Michael M.
    St Charles, IL
    May 20, 2013
    Normandy Remodeling

    This was our second major remodeling project with Normandy and we were once again very satisfied with the work quality, responsiveness, flexibility and their recommendations. The sub-contractors were well managed, courteous and professional.

  • review
    Conway B.
    Libertyville, IL
    May 18, 2013
    Normandy Remodeling

    Didn't get 2nd estimate - not sure what value we got for our money. Repeatedly asked to have workmen announce their presence. Would just barge in

  • review
    Wayne L.
    Palatine, IL
    May 13, 2013
    Normandy Remodeling

    Normandy Remodeling was fantastic! Troy came up with designs to meet our needs and stay within our budget. Ken was superb at overseeing the project. Workers were very friendly and efficient. The job was left clean and neat everyday when the workers left. Ken was in our home many times during the week, to make sure the project was running smoothly. Troy also showed up weekly to check things out. I would highly recommend Normandy Remodeling!

  • review
    W.M.L.
    Winfield, IL
    Apr 20, 2013
    Normandy Remodeling

    Their design is considerably better than the other companies we considered. Their cost is higher, however they have many attributes that make the cost more reasonable. They have multiple quality control checks and graphic representations of the products that other companies do not have. Normandy Remodeling will deliver a quality product.

  • review
    Antoine B.
    Skokie, IL
    Apr 13, 2013
    Normandy Remodeling

    I would recommend Normandy Remodeling to anyone that wants a great quality home remodel where they don't have to worry about anything. Normandy Remodeling takes care of everything for you.

  • review
    James H.
    DesPlaines, IL
    Apr 08, 2013
    Normandy Remodeling

    Normandy builders were always patient with us when we had to put a halt on the job or make changes to what we wanted. They were always helpful and very accommodating to our needs. I would definitely recommend them to a friend.

  • review
    Joe F.
    Arlington Heights, IL
    Mar 12, 2013
    Normandy Remodeling

    We were very pleased with the entire process. Gary & Sharon made the selection process a pleasure and I am very happy with every selection I made. The selections available in the showroom allowed for almost one-stop shopping and I did not feel the need to run out to various shops to get ideas or the product that I wanted. When design issues did arise, they were able to secure alternatives from Virginia Tile that met my needs. I was equally impressed with the quality of the subs used. They were professional, did excellent work and always left the work area clean. Finally, when problems arose, Gary did not try to minimize the issue. Instead he immediately focused on a quick resolution. He made himself available throughout the process (weekends, late hours, etc.) and was instrumental in the success of the project.I would definitely consider using Normandy again & would highly recommend them.

More Reviews & Comments

GuildQuality Partner Affiliations

  • Pella Certified Contractor
  • Remodeling's Big50
  • Remodelers Advantage

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • 2008 Qualified Remodeler Top 500
  • 2009 CotY Awards
  • +14 More
  • 2009 Qualified Remodeler Top 500
  • 2010 Qualified Remodeler Top 500
  • 2011 Master Design Award
  • 2011 Qualified Remodeler Top 500
GuildQuality Member
Guildmember
Since 2006
GuildQuality Master Award Winner
Guildmaster Award Winner
2008,2009,2010,2011,
2012,2013,2014

Types of Work

  • Kitchen remodel (74)
  • Bathroom remodel (69)
  • Addition (30)
  • Basement remodel (8)
  • Windows & doors (5)
  • +7 More

Recent Activity

  • 7/18/14 Normandy Remodeling received feedback from a customer in Downers Grove, IL.
  • 7/10/14 Normandy Remodeling received feedback from a customer in LaGrange, IL.
  • 7/03/14 Normandy Remodeling received feedback from a customer in Winnetka, IL.
  • 6/30/14 Normandy Remodeling received feedback from a customer in Burr Ridge, IL.
  • 6/28/14 Normandy Remodeling received feedback from a customer in Winnetka, IL.

More about Normandy Remodeling

As a GuildQuality Guildmember, Normandy Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Normandy Remodeling in Naperville, IL; Chicago, IL; Hinsdale, IL; Downers Grove, IL; Oak Brook, IL; Western Springs, IL; Lagrange, IL; Clarendon Hills, IL; Evanston, IL; Glen Ellyn, IL; and 135 other cities in Illinois, Indiana and Michigan..

In this report, Normandy Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in April 2006. In that time, 877 out of 1,302 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2014.

Normandy Remodeling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Normandy Remodeling customer, and if Normandy Remodeling completed work for you after April of 2006 but you haven't yet received a survey, please let us know.

If you have had work done by Normandy Remodeling since April of 2006 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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