Award Winning Additions & Kitchens (more)
The entire Normandy team was a joy to work with on my kitchen remodeling project. Starting with designer Kathryn O'Donovan, who is extremely knowledgeable, fun and collaborative, and who led this novice through the process every step of the way, through the construction portion with Al Lovas, who is experienced, calm, and extremely responsive, the team made it easy for me. The project was started exactly on time, and completed early. The tradespeople were careful with my home, and kept the workspace clean and neat. I can't say enough about Normandy, and would recommend them to anyone interested in a top-quality job.
My kitchen is awesome. Heather was right on top of everything and available anytime I needed her. All of the workers including the cleaning staff at completion were professional and courteous. I highly recommend Normandy. They were on the high end of my budget but well worth the money
Normandy did a wonderful job. They were thorough. Both Paul and Chris were wonderful to work with.the workmanship was excellent. all aspects of the job were done in a timely manner. we are very satisfied with the final result. we will definitely be going back to Normandy, and Chris in particular, for future projects.
I did a total remodel of the kitchen - a total remodel, walls down, new pantry. It met every piece of my expectations and then some, it was just a remarkable transition from the old to the new.
Hands down, the best remodeling effort we've experienced. Jennifer Runner and Ken Garrison were excellent from start to finish. What was most impressive, was the attention and responsiveness. Should we have future remodeling needs, Normandy Remodeling will be the first contact we will make, particularly, if Jennifer & Ken are available to work with our project. We would definitely recommend Normandy Remodeling. Jennifer and Ken are truly professional.
Normandy is a very professional organization. We have done several remodeling jobs over the years, both new construction and vintage homes, Normandy is the best!Donald H.
The quality of the materials, craftsmanship of the demolition crew, carpenters, and window installers was superb. All maintained a professional approach and afterward clean workspace. We had the old windows removed out to the masonry openings, all reframed, and Pella windows installed. The ability to get the window interiors and trim painted as well as installed was a big plus. We have recommended Normandy in the past and will continue to do so.
Our remodel and expansion project is beautiful. The design is more than we had anticipated, and functionality is greater than ever. Our designer was so helpful and easy to work with throughout the project, and the craftsmen were professional and pleasant to have in our home. We are glad we chose Normandy Remodeling to be our contractor.
We have used Normandy for three different projects and the work has always been exceptional. We have always been pleased with the results and have recommended them on several occasions.
Normandy, provided me with what I was looking for. They went above and beyond, with a timely fashion that was unique and affordable. They did an amazing job.
Our experience with Normandy Remodeling was better than we could have possibly imagined. Every individual from our designer, Kathryn O'Donovan, to our site manager, Chris Beck, and everyone in between were professional and attentive to the highest degree. Many places say they treat you as if you are their only customer. Normandy Remodeling proves it. Every detail of our remodeling project was gone over thoroughly multiple times. Kathryn made sure nothing went forward until we were 100 percent satisfied with every aspect of the project. There were no surprises regarding budget or schedule. Chris kept us updated on every step of the project. During remodeling Normandy communicated with us every single day. Everything regarding the project was kept on schedule. We would recommend Normandy to anyone with complete confidence. Costs were reasonable, quality was outstanding, and service was peerless.
This was our second major remodeling project with Normandy and we were once again very satisfied with the work quality, responsiveness, flexibility and their recommendations. The sub-contractors were well managed, courteous and professional.
Didn't get 2nd estimate - not sure what value we got for our money. Repeatedly asked to have workmen announce their presence. Would just barge in
Normandy Remodeling was fantastic! Troy came up with designs to meet our needs and stay within our budget. Ken was superb at overseeing the project. Workers were very friendly and efficient. The job was left clean and neat everyday when the workers left. Ken was in our home many times during the week, to make sure the project was running smoothly. Troy also showed up weekly to check things out. I would highly recommend Normandy Remodeling!
Their design is considerably better than the other companies we considered. Their cost is higher, however they have many attributes that make the cost more reasonable. They have multiple quality control checks and graphic representations of the products that other companies do not have. Normandy Remodeling will deliver a quality product.
I would recommend Normandy Remodeling to anyone that wants a great quality home remodel where they don't have to worry about anything. Normandy Remodeling takes care of everything for you.
Normandy builders were always patient with us when we had to put a halt on the job or make changes to what we wanted. They were always helpful and very accommodating to our needs. I would definitely recommend them to a friend.
We were very pleased with the entire process. Gary & Sharon made the selection process a pleasure and I am very happy with every selection I made. The selections available in the showroom allowed for almost one-stop shopping and I did not feel the need to run out to various shops to get ideas or the product that I wanted. When design issues did arise, they were able to secure alternatives from Virginia Tile that met my needs. I was equally impressed with the quality of the subs used. They were professional, did excellent work and always left the work area clean. Finally, when problems arose, Gary did not try to minimize the issue. Instead he immediately focused on a quick resolution. He made himself available throughout the process (weekends, late hours, etc.) and was instrumental in the success of the project.I would definitely consider using Normandy again & would highly recommend them.
We could not be happier with Normandy and the job they did. In fact, I'm in sales, and recently I used Normandy as an example of a pleasurable sales experience. We couldn't be happier.
We were very happy with our project and now we are actually looking forward to working with Normandy Remodeling again on a kitchen remodeling project.
As a GuildQuality Guildmember, Normandy Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Normandy Remodeling in Naperville, IL; Chicago, IL; Hinsdale, IL; Downers Grove, IL; Oak Brook, IL; Western Springs, IL; Lagrange, IL; Clarendon Hills, IL; Evanston, IL; Glen Ellyn, IL; and 133 other cities in Illinois, Michigan and Indiana..
In this report, Normandy Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in April 2006. In that time, 866 out of 1,268 customers (68%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.
Normandy Remodeling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Normandy Remodeling customer, and if Normandy Remodeling completed work for you after April of 2006 but you haven't yet received a survey, please let us know.