Hilltop Pools and Spas, Inc
9133 South Main StreetJonesboro, GA 30236(770) 471-3889

HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)


Customer Feedback Summary

Of 134 customers surveyed, 96 responded (72%)
Likely to Recommend
97%
Clean & Safe
96%
Communication
96%
Installation Crew
99%
Problem Resolution
94%
Professional & Organized
99%
Quality Of Materials
97%
Quality Of Workmanship
99%
Sales Knowledge
98%
Schedule
97%
Value
98%

Map of Recent Work

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Reviews & Comments

31 Ratings
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  • "Recognize Excellence" comment from Loganville, GA
    Aug 01, 2015

    Jessica is the reason that this project was completed on time. From the beginning, she went out of her way to ensure that our timeline was as aggressive as possible. (Every customer wants their pool as quickly as possible!) She was often the connection between Jon, Shane and the customer and wasn't afraid to ask hard questions to Hilltop employees and contractors to keep things on schedule. I felt like I had an advocate every step of the way. Without her communication, I'm not sure that your customer service score would be as high. She is a true asset!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Loganville, GA
    Aug 01, 2015

    We talked to so many pool companies before choosing Hilltop. From the beginning, we felt that they were the only ones that truly "listened" to what we wanted to accomplish. Jon did a terrific job of doing a perfect design for our needs, and ensuring that everyone involved in our construction had that same vision. Jessica was wonderful to work with for scheduling and escalating issues to. She was always available, honest and had the same urgency to get the project done that we did. In the end, I feel like we have a quality pool, that is easy to maintain and was relatively painless to build.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Anthony G. of Loganville, GA
    Aug 01, 2015

    We talked to many companies before choosing Hilltop, and in the end are SO glad we did our homework. From the beginning, there was no hard push to make a sale from Hilltop...only listening, talking and design revisions until we had exactly what we wanted within our budget. The construction process is never easy, but with help from their amazing scheduler, designer and project manager -- there were no surprises along the way. Each person that worked on the pool did a quality job, and in the end we love our pool! Each person in the company seemed to genuinely care about our family, our needs and our expectations. I am so glad to be a part of the extended Hilltop family!

    Did you find this helpful? Yes
  • "Communication" comment from Macon, GA
    Jul 24, 2015

    Jessica was great with sending e-mails with updates and kept me informed of all that was going on. Wonderful telephone skills.

    Did you find this helpful? Yes
  • "Problem Resolution" comment from Macon, GA
    Jul 24, 2015

    There were no problems. Only the rain.

    Did you find this helpful? Yes
  • "Installation Crew" comment from Macon, GA
    Jul 24, 2015

    I was really impressed with the guy who dug the pool. It was amazing to see such precise work with such a large piece of equipment. He moved a lot of dirt in a short amount of time. Very informative about the work.

    Did you find this helpful? Yes
  • "Schedule" comment from Conyers, GA
    Jul 08, 2015

    Due to the exceptionally large amount of rainy days during the building of our pool we can say that the pool was completed in a "reasonable' amount of time.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Conyers, GA
    Jul 08, 2015

    We would like to give Paul a high note of praise for his patience when instructing us regarding the care and maintenance of our pool. He was very attentive to our every concern. We appreciated his kindness and professionalism.

    Did you find this helpful? Yes
  • "Sales Knowledge" comment from Conyers, GA
    Jul 08, 2015

    This was our first experience in having an in-ground pool. We gave Matt the amount we had to work with and he was able to help us realize our dreams. The free form design of the pool was just to our liking. He also recommended the equipment he felt would be most beneficial to us.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Conyers, GA
    Jul 08, 2015

    We are most satisfied with the way in which they stand behind their product. If something is wrong they do not hesitate to correct it.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Estralita R. of Conyers, GA
    Jul 08, 2015

    The decision to purchase an in-ground pool was one that we thought of long and hard. We did an extension amount of research regarding the type of pool we wanted. After making that decision and getting estimates from several different venders we decided on "Hilltop Pool". Now looking back on the finished product we are confident that we made the right choice.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Fayetteville, GA
    Jun 26, 2015

    I was most satisfied in terms of the salesman.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Buford, GA
    May 28, 2015

    Their estimate was the most detailed and easy to follow. There was no guesswork about unknown variables. Communication was great also. We had many weeks of bad weather and inspectors that worked very slowly. It was nice to be kept abreast of everything going on and be able to adjust the schedule accordingly. Their suggestions and recommendations were invaluable. It can be difficult to make decisions of this nature where visuals are limited. But they explained everything well and we always wound up going with their suggestions because they were spot on.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Antoin M. of Buford, GA
    May 28, 2015

    I couldn't be happier with my Hilltop Pools experience! They were extremely knowledgeable, professional and courteous throughout the entire process. The estimate was detailed and easy to follow. Their communication was top notch. I always knew what to expect and when. And they always provided useful information that helped us to make our selections when designing the pool. We love the final product and highly recommend Hilltop.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from McDonough, GA
    May 26, 2015

    Jessica and Shane were both great.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Milton, GA
    May 06, 2015

    The whole team was awesome!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Milton, GA
    May 06, 2015

    Their communication and keeping me in the loop throughout the process. They do what they say they will do.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Jon B. of Milton, GA
    May 06, 2015

    I had always heard it was nearly impossible to find a really good pool company. I learned that the hard way, as the initial company I contracted did not do anything they said they would. The service was terrible, they immediately fell way behind schedule and were flat out rude. I broke off relations with that builder and found Hilltop after a neighbor told me that is who they had used. The difference was night and day and I can honestly say that Hilltop is awesome to work with every step of the way. Their communication and execution of the project was amazing and we couldn't be happier with our new pool!

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Milton, GA
    May 02, 2015

    Everyone men toned above, a true Team effort and everyone has been great

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Milton, GA
    May 02, 2015

    Great communication and promises kept on delivery/construction. I have pool school this morning to learn how to use the pool

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • APSP - The Association of Pool & Spa Professionals
  • APSP International Award of Excellence
  • Best of Kudzu 2012
  • Best of Kudzu 2013
  • Pool and Spa News Top 50 Builders
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014
Feedback Milestone
10 Consecutive Great Reviews
2015 - See more

Q&A with Hilltop Pools and Spas, Inc

Answer Aug 14, 2014

You should decide if you want above ground or in-ground.  If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete.  :-)  Good Luck!

Types of Work

  • Swimming pool (136)
  • Spa (133)
  • Pool remodel (130)

Recent Activity

  • 8/04/15 Hilltop Pools and Spas, Inc received feedback from a customer in Jonesboro, GA.
  • 8/01/15 Hilltop Pools and Spas, Inc received feedback from a customer in Loganville, GA.

More about Hilltop Pools and Spas, Inc

As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Fayetteville, GA; Newnan, GA; Marietta, GA; Canton, GA; Cumming, GA; Macon, GA; Atlanta, GA; Milton, GA; Alpharetta, GA; and 41 other cities in Georgia and Florida.

In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 96 out of 134 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2015.

Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Hilltop Pools and Spas, Inc since April of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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