About this companyView all
Hilltop Pools and Spas, Inc
HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. More
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Types of workView all
Swimming pool (159)
Pool remodel (153)
Most helpful reviews & commentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Review by Perry B. of Fayetteville, GA
Over the course of 3 years we interviewed 4 pool contractors. Until our 4th, I was beginning to think I'd never find a pool contractor I totally felt comfortable with and that I would need to resolve myself to giving a large amount of money to someone I just like and trusted a little. Luckily, our 4th contractor we interviewed was Hilltop. From start to finish the project was a breeze. We were never surprised, always knew the costs and were more than adequately informed of each stage. I cannot recommend them enough!
"Communication" comment from McDonough, GA
This has been a very pleasant and exciting venture for us. Shane has been there with us the entire way. His professional manner and knowledge goes beyond our expectation. He was always very understanding to know that this was our first experience with a pool. He did not mind when I had to ask questions more than once when we did our "pool school". You have a very good asset having Shane as your Project Manger.
"Problem Resolution" comment from McDonough, GA
We were pleased when we had to call the office on our concerns that the water was getting to high in the pool when we had sooooo much rain these past few week. The work was in progress and we did not know how to drain the pool yet. Jessica was very nice and understanding and walked me through the process step by step.
"Sales Knowledge" comment from McDonough, GA
Matt came to our house a couple of times to discuss what we wanted in a pool. We made some changes and he was very understanding and easy to work with our budget.
"Recognize Excellence" comment from Tucker, GA
Shane was fantastic!
"Area Of Satisfaction" comment from Tucker, GA
The end result was exactly what I wanted, and as advertised. From beginning to end, I got exactly what I expected.
"Recognize Excellence" comment from Lawrenceville, GA
I would like to recognize Matt, Shane, Jessica, Kelly, and Paul.
"Area Of Satisfaction" comment from Lawrenceville, GA
I am satisfied with the customer service.
Review by Jean H. of Lawrenceville, GA
"Recognize Excellence" comment from Roswell, GA
We appreciated the contribution of the entire staff ... Jon, Kelly, Jessica, Paul, Shane.
Q&A with Hilltop Pools and Spas, IncView all
I am considering placing a pool in my back yard. What should I know before i begin this process?
You should decide if you want above ground or in-ground. If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete. :-) Good Luck!
- APSP - The Association of Pool & Spa Professionals
- APSP International Award of Excellence
- Best of Kudzu 2012
- Best of Kudzu 2013
More about Hilltop Pools and Spas, Inc
As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Fayetteville, GA; Newnan, GA; Marietta, GA; Canton, GA; Macon, GA; Atlanta, GA; Senoia, GA; Cumming, GA; Milton, GA; and 45 other cities in Georgia and Florida.
In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 114 out of 159 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2016.
Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.
2016 Guildmaster Application
Hilltop Pools and Spas, Inc is a candidate for a 2016 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Hilltop Pools and Spas, Inc must survey all of their customers.
If you are a recent customer of Hilltop Pools and Spas, Inc and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Hilltop Pools and Spas, Inc's application.