HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)
I was most satisfied in terms of the salesman.
Their estimate was the most detailed and easy to follow. There was no guesswork about unknown variables. Communication was great also. We had many weeks of bad weather and inspectors that worked very slowly. It was nice to be kept abreast of everything going on and be able to adjust the schedule accordingly. Their suggestions and recommendations were invaluable. It can be difficult to make decisions of this nature where visuals are limited. But they explained everything well and we always wound up going with their suggestions because they were spot on.
I couldn't be happier with my Hilltop Pools experience! They were extremely knowledgeable, professional and courteous throughout the entire process. The estimate was detailed and easy to follow. Their communication was top notch. I always knew what to expect and when. And they always provided useful information that helped us to make our selections when designing the pool. We love the final product and highly recommend Hilltop.
Jessica and Shane were both great.
Their communication and keeping me in the loop throughout the process. They do what they say they will do.
The whole team was awesome!
I had always heard it was nearly impossible to find a really good pool company. I learned that the hard way, as the initial company I contracted did not do anything they said they would. The service was terrible, they immediately fell way behind schedule and were flat out rude. I broke off relations with that builder and found Hilltop after a neighbor told me that is who they had used. The difference was night and day and I can honestly say that Hilltop is awesome to work with every step of the way. Their communication and execution of the project was amazing and we couldn't be happier with our new pool!
Great communication and promises kept on delivery/construction. I have pool school this morning to learn how to use the pool
Not at the moment, but being in the mortgage biz, I come across folks looking for pools all the time and have given out Matt's name and cell number numerous times
Everyone men toned above, a true Team effort and everyone has been great
Very pleased with everything. The whole team, Matt, Kelly, Jessica, Shane, etc all worked together and coordinated well
I enjoyed sitting down with Matt and having a drawing and price break down by the end of our meeting. I was most satisfied with the positive interactions I had with each employee. Also, I appreciated all the email and phone contacts that kept me informed throughout the process.
They were all great. I enjoyed working and speaking to each person. Thanks so much!
Thank you for being so informative and for keeping me up-to-date as to when to expect someone and what was going to be completed. The staff was friendly and answered all my questions. Even though Hilltop was not the cheapest quote I received, I feel like I had quality service and that is what is most important to me.
Hilltop Pools is especially knowledgeable in building backyard resort-like spaces. They listen to your ideas and thoughts, then deliver not only written plans, but three dimensional videos of the design which makes it easy to comprehend the end product. As the project evolves, they readily assist with any modifications needed. All teams that come on-site are outstanding in their area of expertise.In our case, Hilltop Pools took a backyard which had a drainage easement that could not be built in and was able to build a fantastic looking pool and backyard space. They assisted working with the county to get approval to build a few additional feet into the drainage easement. If I were ever building another pool, I would go to Hilltop Pools..., no question.
We enjoyed working with Hilltop pools and we just love our new pool. Great job Hilltop Pool Team.
Availability and responsiveness of Kelly and Jessica and all the technicians.
Kelly, Jessica, Matt, Zack and Paul, these are names we remember and dealt with the most. We did not run into anyone at Hilltop who did not provide exceptional service.
We are so glad we chose Hilltop Pools to build our pool. The communication from inquiry, during the process and after completion is second to none. We would and have recommended Hilltop to others and found when Hilltop was not chosen by them, they did not get the same quality of equipment or responsiveness as Hilltop Pools. Everyone at Hilltop is top notch. Thanks Hilltop.
Hilltop's customer service is top notch, they care about their customers and their customers satisfaction.
You should decide if you want above ground or in-ground. If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete. :-) Good Luck!
As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Newnan, GA; Fayetteville, GA; Canton, GA; Marietta, GA; Cumming, GA; Atlanta, GA; Alpharetta, GA; Macon, GA; Powder Springs, GA; and 36 other cities in Georgia and Florida.
In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 91 out of 122 customers (75%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2015.
Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.