Hilltop Pools and Spas, Inc
9133 South Main StreetJonesboro, GA 30236(770) 471-3889

HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)


Customer Feedback Summary

Of 114 customers surveyed, 88 responded (77%)
Likely to Recommend
97%
Clean & Safe
95%
Communication
95%
Installation Crew
99%
Problem Resolution
93%
Professional & Organized
99%
Quality Of Materials
97%
Quality Of Workmanship
99%
Sales Knowledge
98%
Schedule
97%
Value
98%

Map of Recent Work

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Reviews & Comments

24 Ratings
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  • Hilltop Pools and Spas, Inc
    Review by Jon B. of Milton, GA
    May 06, 2015

    I had always heard it was nearly impossible to find a really good pool company. I learned that the hard way, as the initial company I contracted did not do anything they said they would. The service was terrible, they immediately fell way behind schedule and were flat out rude. I broke off relations with that builder and found Hilltop after a neighbor told me that is who they had used. The difference was night and day and I can honestly say that Hilltop is awesome to work with every step of the way. Their communication and execution of the project was amazing and we couldn't be happier with our new pool!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Milton, GA
    May 02, 2015

    Great communication and promises kept on delivery/construction. I have pool school this morning to learn how to use the pool

    Did you find this helpful? Yes
  • "Current Referrals" comment from Milton, GA
    May 02, 2015

    Not at the moment, but being in the mortgage biz, I come across folks looking for pools all the time and have given out Matt's name and cell number numerous times

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Milton, GA
    May 02, 2015

    Everyone men toned above, a true Team effort and everyone has been great

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Mark Z. of Milton, GA
    May 02, 2015

    Very pleased with everything. The whole team, Matt, Kelly, Jessica, Shane, etc all worked together and coordinated well

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Senoia, GA
    May 01, 2015

    I enjoyed sitting down with Matt and having a drawing and price break down by the end of our meeting. I was most satisfied with the positive interactions I had with each employee. Also, I appreciated all the email and phone contacts that kept me informed throughout the process.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Senoia, GA
    May 01, 2015

    They were all great. I enjoyed working and speaking to each person. Thanks so much!

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Kayla S. of Senoia, GA
    May 01, 2015

    Thank you for being so informative and for keeping me up-to-date as to when to expect someone and what was going to be completed. The staff was friendly and answered all my questions. Even though Hilltop was not the cheapest quote I received, I feel like I had quality service and that is what is most important to me.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Paul H. of Cumming, GA
    Apr 15, 2015

    Hilltop Pools is especially knowledgeable in building backyard resort-like spaces. They listen to your ideas and thoughts, then deliver not only written plans, but three dimensional videos of the design which makes it easy to comprehend the end product. As the project evolves, they readily assist with any modifications needed. All teams that come on-site are outstanding in their area of expertise.In our case, Hilltop Pools took a backyard which had a drainage easement that could not be built in and was able to build a fantastic looking pool and backyard space. They assisted working with the county to get approval to build a few additional feet into the drainage easement. If I were ever building another pool, I would go to Hilltop Pools..., no question.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Don B. of Canton, GA
    Mar 10, 2015

    We enjoyed working with Hilltop pools and we just love our new pool. Great job Hilltop Pool Team.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Bethlehem, GA
    Feb 21, 2015

    Availability and responsiveness of Kelly and Jessica and all the technicians.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Bethlehem, GA
    Feb 21, 2015

    Kelly, Jessica, Matt, Zack and Paul, these are names we remember and dealt with the most. We did not run into anyone at Hilltop who did not provide exceptional service.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Pam B. of Bethlehem, GA
    Feb 21, 2015

    We are so glad we chose Hilltop Pools to build our pool. The communication from inquiry, during the process and after completion is second to none. We would and have recommended Hilltop to others and found when Hilltop was not chosen by them, they did not get the same quality of equipment or responsiveness as Hilltop Pools. Everyone at Hilltop is top notch. Thanks Hilltop.

    Did you find this helpful? Yes
  • Comment from Bethlehem, GA
    Feb 21, 2015

    Hilltop's customer service is top notch, they care about their customers and their customers satisfaction.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Amy F. of Newnan, GA
    Feb 17, 2015

    Hilltop Pools delivered on every expectation we had. Extremely professional organization. They provided clear communication about each upcoming step, the workmanship is top quality, the site was kept neat and tidy throughout the project, and each part of the construction crew worked like a well oiled machine. We love our Hilltop Pool!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from College Park, GA
    Jan 23, 2015

    It was a beautiful process and a terrific flow. It was a very positive staff. We were kind of family with them. There was an immediate bond.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from College Park, GA
    Jan 23, 2015

    Shane and Jessica. They were mostly the contact people. They are great at what they do.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Kennesaw, GA
    Jan 14, 2015

    I was most satisfied with the organization and professionalism. They were the most organized of all companies I considered.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Kennesaw, GA
    Jan 14, 2015

    Zack, Shane, and Jessica all did great jobs.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Newnan, GA
    Jan 05, 2015

    I was most satisfied with the end result by Hilltop Pools and Spas. Communication with everyone was great, and they have friendly staff.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • APSP - The Association of Pool & Spa Professionals
  • APSP International Award of Excellence
  • Best of Kudzu 2012
  • Best of Kudzu 2013
  • Pool and Spa News Top 50 Builders
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014
Feedback Milestone
10 Consecutive Great Reviews
2015 - See more

Q&A with Hilltop Pools and Spas, Inc

Answer Aug 14, 2014

You should decide if you want above ground or in-ground.  If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete.  :-)  Good Luck!

Types of Work

  • Swimming pool (114)
  • Spa (111)
  • Pool remodel (108)

Recent Activity

  • 5/06/15 Hilltop Pools and Spas, Inc received feedback from a customer in Milton, GA.
  • 5/02/15 Hilltop Pools and Spas, Inc received feedback from a customer in Milton, GA.
  • 5/01/15 Hilltop Pools and Spas, Inc received feedback from a customer in Senoia, GA.
  • 4/15/15 Hilltop Pools and Spas, Inc received feedback from a customer in Cumming, GA.
  • 3/15/15 Hilltop Pools and Spas, Inc received feedback from a customer in Atlanta, GA.

More about Hilltop Pools and Spas, Inc

As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Newnan, GA; Fayetteville, GA; Canton, GA; Cumming, GA; Alpharetta, GA; Marietta, GA; Macon, GA; Atlanta, GA; Roswell, GA; and 34 other cities in Georgia and Florida.

In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 88 out of 114 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2015.

Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Hilltop Pools and Spas, Inc since April of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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