HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)
I have heard from past experiences with friends, that alot of pool companies are notorious for not doing what they say they will do, and causing nightmares with pool projects. I was very skeptical in my selection process and my doubt was eased by the manner of my first contact with Matt. He was able to measure and lay out the perimeters of the project and add things that I had not thought of before, and did so in the first visit to my house. I watched the crews as they so skillfully worked on my project, everyone knowing their job, and doing it with such professionalism. At no point during my entire project did I every have doubts as to weather or not the job was being done correctly. Everyone on each crew was quick to anwer any questions I had and to volunteer any suggestions that I had not considered.I am thoroughly please with my pool and the entire project and would absolutely suggest to anyone, that they use this company for any pool or spa venture. You won't be disappointed.Bill GB
I was most satisfied with the workmanship, communication and their performance.
Jessica Callahan has exceptional customer service and communicated with me on every aspect of the project.
Jessica Callahan and Shane Bailey went above and beyond my expectations for their exceptional service. They were a pleasure to work with and made the experience exciting!
Hilltop Pools and Spas, Inc is an outstanding company. From start to finish the staff was helpful with exceptional customer service. We are beyond excited to have the pool of our dreams and we owe it all to Hilltop. I would highly recommend Hilltop to anyone thinking about installing a pool. The process seems overwhelming but the Hilltop staff makes it very easy and exciting throughout the entire duration of the project. Jessica Callahan has impeccable customer service and communicated with us every step of the way. Thank you Hilltop for everything. Summer has become our new favorite season!
I was most satisfied with Hilltop Pools and Spas because of the professionalism of the crew and the members. The reason being is because Hilltop uses a lot of sub contractors and all of them were amazing.
I would like to say thank you to everyone at Hilltop Pools and Spas, you have made our pool building experience as easy as possible, and you have given my family a source of many future memories.
Jessica Callahan was always responsive and helpful addressing my concerns and keeping me updated on the status. She was a pleasure to work. Yohan is an absolute artist. The rock work he did was absolutely incredible, and is the best feature of the work done.
Overall, Hilltop provides a decent quality product. They have some craftsman on their staff that provide exemplary service and artistry that accentuate the beauty of the Hilltop pool installation.
Their continued support after the build has been great as well. They have put us in contact with other sales representatives for parts when we have needed it.
Jessica was great and still has been when I call and ask a question. Matt Miller also provided exceptional service.
We were most satisfied with the design. They were able to incorporate a lot of different elements at a decent price and were able to incorporate it into the yard and the house.
The quality and price combination provided by Hilltop Pools and Spas, Inc., cannot be beat. It was more than we expected and they are very professional.
I would like to recognize Matt Miller, Jessica, and Shane Bailey for their services.
Jessica and Shane were very easy to work with. Always had a good attitude and seemed very helpful.
Shane and Jessica were standouts but everyone from beginning to end were great.
I was most satified with their adherence to the schedule and quality of work.
They all did a good job. I have nothing but positive things to say about everyone I dealt with. It was better than the last company I tried to have a pool installed with. That was horrible, but this was great.
Everybody has been great.
My experience with Hilltop has been outstanding. They are professional, on time and knowledgeable. I have nothing but high marks for everyone I worked with.
You should decide if you want above ground or in-ground. If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete. :-) Good Luck!
As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Newnan, GA; Canton, GA; Fayetteville, GA; Alpharetta, GA; Marietta, GA; Locust Grove, GA; Roswell, GA; Woodstock, GA; Jackson, GA; and 29 other cities in Georgia and Florida..
In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 67 out of 87 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2014.
Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.