Hilltop Pools and Spas, Inc
9133 South Main StreetJonesboro, GA 30236(770) 471-3889

HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)


Customer Feedback Summary

Of 79 customers surveyed, 65 responded (82%)
Likely to Recommend
97%
Clean & Safe
97%
Communication
95%
Installation Crew
100%
Problem Resolution
94%
Professional & Organized
98%
Quality Of Materials
97%
Quality Of Workmanship
98%
Sales Knowledge
98%
Schedule
97%
Value
97%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

9 Reviews
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  • comment
    Communication
    Powder Springs, GA
    Jul 01, 2014

    Jessica Callahan has exceptional customer service and communicated with me on every aspect of the project.

  • comment
    Recognize Excellence
    Powder Springs, GA
    Jul 01, 2014

    Jessica Callahan and Shane Bailey went above and beyond my expectations for their exceptional service. They were a pleasure to work with and made the experience exciting!

  • review
    R.A.M.
    Powder Springs, GA
    Jul 01, 2014
    Hilltop Pools and Spas, Inc

    Hilltop Pools and Spas, Inc is an outstanding company. From start to finish the staff was helpful with exceptional customer service. We are beyond excited to have the pool of our dreams and we owe it all to Hilltop. I would highly recommend Hilltop to anyone thinking about installing a pool. The process seems overwhelming but the Hilltop staff makes it very easy and exciting throughout the entire duration of the project. Jessica Callahan has impeccable customer service and communicated with us every step of the way. Thank you Hilltop for everything. Summer has become our new favorite season!

  • comment
    Area Of Satisfaction
    Jackson, GA
    Jun 30, 2014

    I was most satisfied with Hilltop Pools and Spas because of the professionalism of the crew and the members. The reason being is because Hilltop uses a lot of sub contractors and all of them were amazing.

  • review
    K.A.M.
    Jackson, GA
    Jun 30, 2014
    Hilltop Pools and Spas, Inc

    I would like to say thank you to everyone at Hilltop Pools and Spas, you have made our pool building experience as easy as possible, and you have given my family a source of many future memories.

  • comment
    Recognize Excellence
    Alpharetta, GA
    Jun 06, 2014

    Jessica Callahan was always responsive and helpful addressing my concerns and keeping me updated on the status. She was a pleasure to work. Yohan is an absolute artist. The rock work he did was absolutely incredible, and is the best feature of the work done.

  • review
    Don H.
    Alpharetta, GA
    Jun 06, 2014
    Hilltop Pools and Spas, Inc

    Overall, Hilltop provides a decent quality product. They have some craftsman on their staff that provide exemplary service and artistry that accentuate the beauty of the Hilltop pool installation.

  • comment
    Additional Comment
    Alpharetta, GA
    May 14, 2014

    Their continued support after the build has been great as well. They have put us in contact with other sales representatives for parts when we have needed it.

  • comment
    Recognize Excellence
    Alpharetta, GA
    May 14, 2014

    Jessica was great and still has been when I call and ask a question. Matt Miller also provided exceptional service.

  • comment
    Area Of Satisfaction
    Alpharetta, GA
    May 14, 2014

    We were most satisfied with the design. They were able to incorporate a lot of different elements at a decent price and were able to incorporate it into the yard and the house.

  • review
    Steve D.
    Alpharetta, GA
    May 14, 2014
    Hilltop Pools and Spas, Inc

    The quality and price combination provided by Hilltop Pools and Spas, Inc., cannot be beat. It was more than we expected and they are very professional.

  • comment
    Recognize Excellence
    Newnan, GA
    May 08, 2014

    I would like to recognize Matt Miller, Jessica, and Shane Bailey for their services.

  • comment
    Recognize Excellence
    Kennesaw, GA
    Apr 28, 2014

    Jessica and Shane were very easy to work with. Always had a good attitude and seemed very helpful.

  • comment
    Recognize Excellence
    Marietta, GA
    Apr 27, 2014

    Shane and Jessica were standouts but everyone from beginning to end were great.

  • comment
    Area Of Satisfaction
    Marietta, GA
    Apr 27, 2014

    I was most satified with their adherence to the schedule and quality of work.

  • comment
    Recognize Excellence
    Jonesboro, GA
    Apr 25, 2014

    They all did a good job. I have nothing but positive things to say about everyone I dealt with. It was better than the last company I tried to have a pool installed with. That was horrible, but this was great.

  • comment
    Area For Improvement
    Jonesboro, GA
    Apr 25, 2014

    Everybody has been great.

  • review
    Conrad R.
    Jonesboro, GA
    Apr 25, 2014
    Hilltop Pools and Spas, Inc

    My experience with Hilltop has been outstanding. They are professional, on time and knowledgeable. I have nothing but high marks for everyone I worked with.

  • comment
    Problem Resolution
    Snellville, GA
    Apr 25, 2014

    I would give them a 10 if I could. They are awesome.

  • comment
    Recognize Excellence
    Snellville, GA
    Apr 25, 2014

    I would like to recognize Shane, the project manager and Sharon with customer service.

More Reviews & Comments

Affiliations

  • GuildQuality
  • APSP - The Association of Pool & Spa Professionals
  • APSP International Award of Excellence
  • Best of Kudzu 2012
  • Best of Kudzu 2013
  • Pool and Spa News Top 50 Builders
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Swimming pool (79)
  • Spa (76)
  • Pool remodel (73)

Recent Activity

  • 7/07/14 Hilltop Pools and Spas, Inc received feedback from a customer in Canton, GA.
  • 7/01/14 Hilltop Pools and Spas, Inc received feedback from a customer in Powder Springs, GA.
  • 6/30/14 Hilltop Pools and Spas, Inc received feedback from a customer in Locust Grove, GA.
  • 6/30/14 Hilltop Pools and Spas, Inc received feedback from a customer in Jackson, GA.
  • 6/30/14 Hilltop Pools and Spas, Inc received feedback from a customer in Canton, GA.

More about Hilltop Pools and Spas, Inc

As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Newnan, GA; Canton, GA; Fayetteville, GA; Jackson, GA; Cumming, GA; Macon, GA; Marietta, GA; Alpharetta, GA; Roswell, GA; and 24 other cities in Georgia..

In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 65 out of 79 customers (82%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2014.

Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Hilltop Pools and Spas, Inc since April of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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