Hilltop Pools and Spas, Inc
9133 South Main StreetJonesboro, GA 30236(770) 471-3889

HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)


Customer Feedback Summary

Of 93 customers surveyed, 72 responded (77%)
Likely to Recommend
96%
Clean & Safe
96%
Communication
96%
Installation Crew
100%
Problem Resolution
93%
Professional & Organized
99%
Quality Of Materials
96%
Quality Of Workmanship
99%
Sales Knowledge
97%
Schedule
97%
Value
97%

Map of Recent Work

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Reviews & Comments

11 Reviews
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  • review
    G.A.J.
    McDonough, GA
    Sep 16, 2014
    Hilltop Pools and Spas, Inc

    I have been very happy with my pool built by Hilltop Pools and Spas. It still looks just as beautiful as it did when it was built 5 years ago. When there have been any questions or occasional mechanical issues, Hilltop has been helpful in fixing the issue and always stands behind their work. A great experience overall.

  • comment
    Recognize Excellence
    Macon, GA
    Sep 06, 2014

    Jessica and Cassie were so helpful! As well as Matt and his team!

  • comment
    Area Of Satisfaction
    Macon, GA
    Sep 06, 2014

    This was our first experience with a pool and it exceeded our expectations!

  • comment
    Recognize Excellence
    Milton, GA
    Aug 29, 2014

    Jessica CallahnKelly Miller <--- she was the best.

  • comment
    Area Of Satisfaction
    Milton, GA
    Aug 29, 2014

    The office staff - esp Jessica Callahan & Kelly Miller were very helpful

  • comment
    Additional Comment
    Hiram, GA
    Aug 22, 2014

    They are professional, trustworthy, and their price is competitive

  • comment
    Professional & Organized
    Hiram, GA
    Aug 22, 2014

    The knew each step of the process well, and was able to accomplish each step with the utmost professionalism

  • comment
    Communication
    Hiram, GA
    Aug 22, 2014

    I was informed of delays(due to rain), and any other (few) bumps in the road. I was never left in the dark as to what would take place next.

  • comment
    Problem Resolution
    Hiram, GA
    Aug 22, 2014

    When I had questions or thought there might be problems (because of my lack of knowledge with each step of the process), they were quick to return my calls and answer my questions promptly

  • comment
    Value
    Hiram, GA
    Aug 22, 2014

    The price of my project was in line with the other companies, but I doubt I would have been given the personal attention to my project as I was given by Hilltop Pools

  • comment
    Recognize Excellence
    Hiram, GA
    Aug 22, 2014

    Jessica was excellant in keeping us informed, helping us pick out products, and just great in general. I feel like I truly made a freind with her. If I every start up a company, I will try and steal her away from you guys for sure. She was awesome.Matt did a great job in selling me on your company without any pressure. He mapped it out and it sold itself.Shane went beyond what I could have ever expected out of a project manager. He was with us from the beginning to the end and made great suggestions to exceed what I had expected with the project. He makes sure the customer feels comfortable with decisions, and explains things at a level that helps you understand the entire plan. I truly felt like I was working with a family of caring people who do things right the first time.

  • comment
    Sales Knowledge
    Hiram, GA
    Aug 22, 2014

    Matt came to my house on the intitial visit, and took measurements and was able to show me on his laptop how my pool area would look. He knew we liked to entertain, so he incorporated areas and stairs into the pool to accomplish my goals. I had six different pool companies come to my house for estimates, and Matt was by far the most impressive. Thanks Matt, for a job well done.

  • comment
    Area Of Satisfaction
    Hiram, GA
    Aug 22, 2014

    The beauty of the project beyond what I had in mind

  • comment
    Installation Crew
    Hiram, GA
    Aug 22, 2014

    From the first day of the project they came in and tackled each step with experience and professionalism. It was amazing to watch them work in such an organized and coordinated way

  • review
    Bill G.
    Hiram, GA
    Aug 22, 2014
    Hilltop Pools and Spas, Inc

    I have heard from past experiences with friends, that alot of pool companies are notorious for not doing what they say they will do, and causing nightmares with pool projects. I was very skeptical in my selection process and my doubt was eased by the manner of my first contact with Matt. He was able to measure and lay out the perimeters of the project and add things that I had not thought of before, and did so in the first visit to my house. I watched the crews as they so skillfully worked on my project, everyone knowing their job, and doing it with such professionalism. At no point during my entire project did I every have doubts as to weather or not the job was being done correctly. Everyone on each crew was quick to anwer any questions I had and to volunteer any suggestions that I had not considered.I am thoroughly please with my pool and the entire project and would absolutely suggest to anyone, that they use this company for any pool or spa venture. You won't be disappointed.Bill GB

  • comment
    Quality Of Workmanship
    Hiram, GA
    Aug 22, 2014

    The quality exceeded my expectations. I knew it would look nice, but did not have a clue it would turn out as great as it did. Little details got attention by the crew and staff, that I would have never thought of.

  • comment
    Area Of Satisfaction
    Canton, GA
    Jul 07, 2014

    I was most satisfied with the workmanship, communication and their performance.

  • comment
    Communication
    Powder Springs, GA
    Jul 01, 2014

    Jessica Callahan has exceptional customer service and communicated with me on every aspect of the project.

  • comment
    Recognize Excellence
    Powder Springs, GA
    Jul 01, 2014

    Jessica Callahan and Shane Bailey went above and beyond my expectations for their exceptional service. They were a pleasure to work with and made the experience exciting!

  • review
    R.A.M.
    Powder Springs, GA
    Jul 01, 2014
    Hilltop Pools and Spas, Inc

    Hilltop Pools and Spas, Inc is an outstanding company. From start to finish the staff was helpful with exceptional customer service. We are beyond excited to have the pool of our dreams and we owe it all to Hilltop. I would highly recommend Hilltop to anyone thinking about installing a pool. The process seems overwhelming but the Hilltop staff makes it very easy and exciting throughout the entire duration of the project. Jessica Callahan has impeccable customer service and communicated with us every step of the way. Thank you Hilltop for everything. Summer has become our new favorite season!

More Reviews & Comments

Affiliations

  • GuildQuality
  • APSP - The Association of Pool & Spa Professionals
  • APSP International Award of Excellence
  • Best of Kudzu 2012
  • Best of Kudzu 2013
  • Pool and Spa News Top 50 Builders
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Q&A with Hilltop Pools and Spas, Inc

Answer Aug 14, 2014

You should decide if you want above ground or in-ground.  If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete.  :-)  Good Luck!

Types of Work

  • Swimming pool (93)
  • Spa (90)
  • Pool remodel (87)

Recent Activity

  • 9/22/14 Hilltop Pools and Spas, Inc received feedback from a customer in Atlanta, GA.
  • 9/16/14 Hilltop Pools and Spas, Inc received feedback from a customer in McDonough, GA.
  • 9/15/14 Hilltop Pools and Spas, Inc received feedback from a customer in Acworth, GA.
  • 9/10/14 Hilltop Pools and Spas, Inc received feedback from a customer in Marietta, GA.
  • 9/06/14 Hilltop Pools and Spas, Inc received feedback from a customer in Macon, GA.

More about Hilltop Pools and Spas, Inc

As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Newnan, GA; Fayetteville, GA; Canton, GA; Macon, GA; Marietta, GA; Alpharetta, GA; Locust Grove, GA; Roswell, GA; Jackson, GA; and 30 other cities in Georgia and Florida..

In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 72 out of 93 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2014.

Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Hilltop Pools and Spas, Inc since April of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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