HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)
We enjoyed working with Hilltop pools and we just love our new pool. Great job Hilltop Pool Team.
Availability and responsiveness of Kelly and Jessica and all the technicians.
Kelly, Jessica, Matt, Zack and Paul, these are names we remember and dealt with the most. We did not run into anyone at Hilltop who did not provide exceptional service.
We are so glad we chose Hilltop Pools to build our pool. The communication from inquiry, during the process and after completion is second to none. We would and have recommended Hilltop to others and found when Hilltop was not chosen by them, they did not get the same quality of equipment or responsiveness as Hilltop Pools. Everyone at Hilltop is top notch. Thanks Hilltop.
Hilltop's customer service is top notch, they care about their customers and their customers satisfaction.
Hilltop Pools delivered on every expectation we had. Extremely professional organization. They provided clear communication about each upcoming step, the workmanship is top quality, the site was kept neat and tidy throughout the project, and each part of the construction crew worked like a well oiled machine. We love our Hilltop Pool!
It was a beautiful process and a terrific flow. It was a very positive staff. We were kind of family with them. There was an immediate bond.
Shane and Jessica. They were mostly the contact people. They are great at what they do.
I was most satisfied with the organization and professionalism. They were the most organized of all companies I considered.
Zack, Shane, and Jessica all did great jobs.
I was most satisfied with the end result by Hilltop Pools and Spas. Communication with everyone was great, and they have friendly staff.
Everyone did a good job. Jessica did a good job in helping us with different questions we had. She kept us very informed of everything going on. She was helpful. Shane Bailey was very helpful and there when we needed him. Matt Miller was also very helpful.
Great job. Highly recommended.
I have already recommended them to a couple of people who have already contacted them.
We enjoyed the fact that Brian was the first person we dealt with and the one who quoted us with Hilltop Pools. He was comfortable to deal with.
It was very easy to deal with Jessica and the response was always quick.
Jessica, Shane and Zac were exceptional in their respective fields.
If your interested in building a beautiful pool for your home, I would strongly suggest you include this award winning designer and pool builder to your shopping list. First, you'll deal directly with the owner, Brian Miller, then get a great team of highly skilled pool builders that transition your back yard into a dream oasis. From a new pool family with high standards, we recommended Hilltop Pools! Thanks all.
Shane our project manager was on top of everything and even made some corrections at the end to maximize our satisfaction!
From start to finish the quality and workmanship was impeccable! There were no surprises except for how well the finished product turned out. I would recommend Hilltop to anyone considering a pool or spa installation.
You should decide if you want above ground or in-ground. If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete. :-) Good Luck!
As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Newnan, GA; Fayetteville, GA; Canton, GA; Alpharetta, GA; Marietta, GA; Macon, GA; Cumming, GA; Atlanta, GA; Powder Springs, GA; and 33 other cities in Georgia and Florida.
In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 84 out of 108 customers (78%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2015.
Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.