HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)
I would like to recognize Matt, Shane, Jessica, Kelly, and Paul.
I will recommend them to a friend, because of their excellent work.
We appreciated the contribution of the entire staff ... Jon, Kelly, Jessica, Paul, Shane.
Overall, Hilltop Pool and Spas did an excellent job building our pool. The staff were very profession and easy to work with. The materials and workmanship were top notch. The finish product is beautiful and exceeded our expectations. We would absolutely recommend Hilltop.
Everyone was great!!!
Communication and responsiveness to issues/questions
Not at this time but we recommend Hilltop to everyone who is even thinking about getting a pool
Before we built our pool, we did a lot of due diligence and interviewed several pool companies before narrowing it down to two companies. Hilltop met with us several times over the course of months before we had even finalized our decision. We visited 4 different homes of Hilltop pools and we received consistent feedback from everyone -"... what they tell you up front is what they do - no hidden agendas or fees etc - professional and easy to work with on a project.." We chose Hilltop and found all of it to be true. They were great to work with, communicated timely and effectively, kept us informed along the way and built an awesome pool for us from start to finish. Even after our project was done and we had minor issues, they were quick to respond and help us resolve the issues. We would highly recommend Hilltop to anyone looking to get a pool.
Matt, Kelley, Jessica, Paul, Shane, Rusty, Alex, and the concrete guys were all really nice.
I am the most satisfied with the price and the quality so far. The communication was good. It looks great. I love the people.
We were satisfied with the technical drawings of the layout of our backyard (Matt) from the beginning as we had a limited space, sewer lines, etc to deal with.
All of the staff is knowledgeable, professional, and receptive to our ideas for our backyard pool. This was an enjoyable experience (despite all of the rain delays). We would definitely recommend the whole team to friends.
I was paying for this and Hilltop Pools and Spas wanted me to be happy. I'm the type of person that never wants to hurt anyone's feelings, but I found out very quickly that it was okay to say if something wasn't how I wanted it. They would listen to me and make sure it was right. When I talked to them they just wanted me to have what I wanted, and they wanted me to be happy. We just pray they'll stay with us and keep this going well. They have been very nice about everything.
Everybody at Hilltop Pools and Spas was great. I would like to recognize Shane Bailey. Kelly answered questions for me when I would call. I would ask them questions and I told them I wanted them to treat this like it was going in their yard and give me their opinion, and they would be honest with me. I wanted it to be nice and to be the best I could have, and I don't feel like any of them led me wrong. If I had a question and Shane wasn't around I could call Jessica in the office and she would explain to me what they were doing. I could get different opinions from people who know more about pools than I do, and they were always willing to help me.
I was amazed with the Hilltop Pools and Spas workers. Shane, who helped oversee the work, answered all of our questions and has been very nice. Matt was also nice and seemed to be family oriented. They cared about my family and my needs. That's what I was looking for. I'm a mother of seven with fifteen grandchildren, and I did this for my children and to have family time. Matt was down to earth and wasn't over my head. He helped work with me to draw the plan. Shane has kept us with us. We've shared homemade bread with them and they've come back to help us understand how everything with the pool works.
I am very pleased with my pool and very happy with the quality time we've already had in it together as a family.
It was a pleasure doing business with you. Cheers
The staff at Hilltop was very courteous, knowledgeable, and responsive. Matt was instrumental in helping us design our "perfect" pool and the rest of the staff made it a reality. We are glad we elected to go with Hilltop and recommend them to anyone considering putting a pool in.
I would like to recognize Jessica, she was fantastic; she called and communicated with us about what was going on. Paul was great, he came out a few times to show me how to work the equipment. Alex was wonderful, when we had the problem with the pipe they were out that afternoon to correct the problem.
I was most satisfied when the job was finished and we were able to get in the pool.
You should decide if you want above ground or in-ground. If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete. :-) Good Luck!
As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Fayetteville, GA; Marietta, GA; Newnan, GA; Canton, GA; Macon, GA; Atlanta, GA; Cumming, GA; Senoia, GA; Alpharetta, GA; and 45 other cities in Georgia and Florida.
In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 112 out of 153 customers (73%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2015.
Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.
Hilltop Pools and Spas, Inc is a candidate for a 2016 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Hilltop Pools and Spas, Inc must survey all of their customers.
If you are a recent customer of Hilltop Pools and Spas, Inc and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Hilltop Pools and Spas, Inc's application.