HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Swimming pool (169)
Pool remodel (163)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
We are so excited about our new pool. I want to say thank you to Hilltop for an exceptional job. Even when our inspector told us that we had placed the pool too close to the foundation of our home, Hilltop immediately began to resolve the problem and had to "re-dig" the pool. I know that there was cost obviously involved in this; yet Hilltop still honored our quote and commitment to stay within our budget. This was invaluable to us. From start to finish the process went smoothly and the workmanship was exceptional. Even small details like water collecting in a small puddle on one section of the deck after the first rain was addressed immediately. The pool is absolutely beautiful and easy to care for thanks for the instructions given by our Project Manager, Shane. Our family will enjoy this pool for years to come!
Design. Matt Miller provided a custom design during our first meeting. That really got us excited and started moving things forward.
Hilltop handled our pool projected very professionally, from the initial meeting through handling punch list items. The company is well-managed and everyone we dealt with was focused on getting the job done right. Their employees are courteous and behaved professionally at all times. Matt Miller instilled confidence in us from the very first meeting and Project Manager Shane Bailey continued that trend throughout the completion of the project. We would happily recommend Hilltop to any family contemplating a swimming pool.
The schedule was way off because it rained for 5 months...nobody's fault!
Hilltop is extremely professional, responsive, well organized, and timely. Our pool remodel involved replacing the plaster, tile, and coping with new materials along with repairing a few other items. Jon, Kelly, and Jessica were all fantastic and helpful throughout every step of the process.
Highest recommendation possible!
This has been a great experience from start to finish. Everyone involved in the entire project was friendly, professional and responsive. They commenced work as soon as possible and stayed on the project all the way through final approval. Another "kudo" for the company is when there were two construction issues, they immediately embraced and worked on the problems until they were solved. I highly recommend Hilltop for anyone looking for a great pool with great customer service at a fair price!
Very detail oriented in every way. I like the details so they were a great fit for us.
Over the course of 3 years we interviewed 4 pool contractors. Until our 4th, I was beginning to think I'd never find a pool contractor I totally felt comfortable with and that I would need to resolve myself to giving a large amount of money to someone I just like and trusted a little. Luckily, our 4th contractor we interviewed was Hilltop. From start to finish the project was a breeze. We were never surprised, always knew the costs and were more than adequately informed of each stage. I cannot recommend them enough!
This has been a very pleasant and exciting venture for us. Shane has been there with us the entire way. His professional manner and knowledge goes beyond our expectation. He was always very understanding to know that this was our first experience with a pool. He did not mind when I had to ask questions more than once when we did our "pool school". You have a very good asset having Shane as your Project Manger.
I am considering placing a pool in my back yard. What should I know before i begin this process?
You should decide if you want above ground or in-ground. If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete. :-) Good Luck!
As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Fayetteville, GA; Newnan, GA; Marietta, GA; Atlanta, GA; Canton, GA; Macon, GA; Alpharetta, GA; Milton, GA; Cumming, GA; and 46 other cities in Georgia and Florida.
In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 121 out of 169 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2016.
Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.
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