Hilltop Pools and Spas, Inc
9133 South Main StreetJonesboro, GA 30236(770) 471-3889

HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)


Customer Feedback Summary

Of 103 customers surveyed, 80 responded (78%)
Likely to Recommend
96%
Clean & Safe
96%
Communication
96%
Installation Crew
99%
Problem Resolution
94%
Professional & Organized
99%
Quality Of Materials
96%
Quality Of Workmanship
99%
Sales Knowledge
98%
Schedule
97%
Value
97%

Map of Recent Work

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Reviews & Comments

16 Ratings
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  • "Recognize Excellence" comment from College Park, GA
    Jan 23, 2015

    Shane and Jessica. They were mostly the contact people. They are great at what they do.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from College Park, GA
    Jan 23, 2015

    It was a beautiful process and a terrific flow. It was a very positive staff. We were kind of family with them. There was an immediate bond.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Kennesaw, GA
    Jan 14, 2015

    Zack, Shane, and Jessica all did great jobs.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Kennesaw, GA
    Jan 14, 2015

    I was most satisfied with the organization and professionalism. They were the most organized of all companies I considered.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Newnan, GA
    Jan 05, 2015

    Everyone did a good job. Jessica did a good job in helping us with different questions we had. She kept us very informed of everything going on. She was helpful. Shane Bailey was very helpful and there when we needed him. Matt Miller was also very helpful.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Newnan, GA
    Jan 05, 2015

    I was most satisfied with the end result by Hilltop Pools and Spas. Communication with everyone was great, and they have friendly staff.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by J.A.L. of Newnan, GA
    Jan 05, 2015

    Great job. Highly recommended.

    Did you find this helpful? Yes
  • "Current Referrals" comment from Winston, GA
    Nov 15, 2014

    I have already recommended them to a couple of people who have already contacted them.

    Did you find this helpful? Yes
  • "Communication" comment from Avondale Estates, GA
    Nov 12, 2014

    It was very easy to deal with Jessica and the response was always quick.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Avondale Estates, GA
    Nov 12, 2014

    Jessica, Shane and Zac were exceptional in their respective fields.

    Did you find this helpful? Yes
  • "Sales Knowledge" comment from Avondale Estates, GA
    Nov 12, 2014

    We enjoyed the fact that Brian was the first person we dealt with and the one who quoted us with Hilltop Pools. He was comfortable to deal with.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by Brian A. of Avondale Estates, GA
    Nov 12, 2014

    If your interested in building a beautiful pool for your home, I would strongly suggest you include this award winning designer and pool builder to your shopping list. First, you'll deal directly with the owner, Brian Miller, then get a great team of highly skilled pool builders that transition your back yard into a dream oasis. From a new pool family with high standards, we recommended Hilltop Pools! Thanks all.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from McDonough, GA
    Oct 11, 2014

    Shane our project manager was on top of everything and even made some corrections at the end to maximize our satisfaction!

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by D.A.M. of McDonough, GA
    Oct 11, 2014

    From start to finish the quality and workmanship was impeccable! There were no surprises except for how well the finished product turned out. I would recommend Hilltop to anyone considering a pool or spa installation.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Atlanta, GA
    Sep 22, 2014

    I would like to recognize Jessica for her exceptional service.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Atlanta, GA
    Sep 22, 2014

    I was most satisfied with the final product and my interaction with the staff.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from McDonough, GA
    Sep 16, 2014

    Kelly has been great to deal with about warranty issues. Matt did a great job of designing the look of the pool and where to put it in my yard. Shane was easy to deal with when the pool was being built. A very good experience overall.

    Did you find this helpful? Yes
  • "Area For Improvement" comment from McDonough, GA
    Sep 16, 2014

    I think Hilltop Pools and Spas has done its best to be helpful in every single circumstance and always help me find a solution. The only issue I ever have is the quality of the mechanical equipment - pool pump motor, salt cell and heater...I've had problems with all of these in 2014.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from McDonough, GA
    Sep 16, 2014

    After 5 years, the pool and hot tub still look beautiful. The design of the pool, the pebbletech, the look of the hot tub spa...all look as if they were installed yesterday. Whoever does the concrete and stone work are absolutely great at it.

    Did you find this helpful? Yes
  • Hilltop Pools and Spas, Inc
    Review by G.A.J. of McDonough, GA
    Sep 16, 2014

    I have been very happy with my pool built by Hilltop Pools and Spas. It still looks just as beautiful as it did when it was built 5 years ago. When there have been any questions or occasional mechanical issues, Hilltop has been helpful in fixing the issue and always stands behind their work. A great experience overall.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • APSP - The Association of Pool & Spa Professionals
  • APSP International Award of Excellence
  • Best of Kudzu 2012
  • Best of Kudzu 2013
  • Pool and Spa News Top 50 Builders
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Q&A with Hilltop Pools and Spas, Inc

Answer Aug 14, 2014

You should decide if you want above ground or in-ground.  If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete.  :-)  Good Luck!

Types of Work

  • Swimming pool (103)
  • Spa (100)
  • Pool remodel (97)

Recent Activity

  • 1/23/15 Hilltop Pools and Spas, Inc received feedback from a customer in College Park, GA.
  • 1/14/15 Hilltop Pools and Spas, Inc received feedback from a customer in Kennesaw, GA.
  • 1/07/15 Hilltop Pools and Spas, Inc published an example of their work.

More about Hilltop Pools and Spas, Inc

As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Newnan, GA; Fayetteville, GA; Canton, GA; Macon, GA; Marietta, GA; Alpharetta, GA; Powder Springs, GA; Jackson, GA; Roswell, GA; and 33 other cities in Georgia and Florida.

In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 80 out of 103 customers (78%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2015.

Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Hilltop Pools and Spas, Inc since April of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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2015 Guildmaster Application

Hilltop Pools and Spas, Inc is a candidate for a 2015 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Hilltop Pools and Spas, Inc must survey all of their customers.

If you are a recent customer of Hilltop Pools and Spas, Inc and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Hilltop Pools and Spas, Inc's application.