HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)
It was very easy to deal with Jessica and the response was always quick.
Jessica, Shane and Zac were exceptional in their respective fields.
We enjoyed the fact that Brian was the first person we dealt with and the one who quoted us with Hilltop Pools. He was comfortable to deal with.
If your interested in building a beautiful pool for your home, I would strongly suggest you include this award winning designer and pool builder to your shopping list. First, you'll deal directly with the owner, Brian Miller, then get a great team of highly skilled pool builders that transition your back yard into a dream oasis. From a new pool family with high standards, we recommended Hilltop Pools! Thanks all.
Shane our project manager was on top of everything and even made some corrections at the end to maximize our satisfaction!
From start to finish the quality and workmanship was impeccable! There were no surprises except for how well the finished product turned out. I would recommend Hilltop to anyone considering a pool or spa installation.
I would like to recognize Jessica for her exceptional service.
I was most satisfied with the final product and my interaction with the staff.
Kelly has been great to deal with about warranty issues. Matt did a great job of designing the look of the pool and where to put it in my yard. Shane was easy to deal with when the pool was being built. A very good experience overall.
I think Hilltop Pools and Spas has done its best to be helpful in every single circumstance and always help me find a solution. The only issue I ever have is the quality of the mechanical equipment - pool pump motor, salt cell and heater...I've had problems with all of these in 2014.
After 5 years, the pool and hot tub still look beautiful. The design of the pool, the pebbletech, the look of the hot tub spa...all look as if they were installed yesterday. Whoever does the concrete and stone work are absolutely great at it.
I have been very happy with my pool built by Hilltop Pools and Spas. It still looks just as beautiful as it did when it was built 5 years ago. When there have been any questions or occasional mechanical issues, Hilltop has been helpful in fixing the issue and always stands behind their work. A great experience overall.
Jessica was phenomenal. She handled the aesthetic choices. Shane Bailey was awesome as well. The concrete decking layout was going to cost a fortune but he made some modifications to the landscaping that finally brought the price down $15,000.
Jessica and Cassie were so helpful! As well as Matt and his team!
This was our first experience with a pool and it exceeded our expectations!
Jessica CallahnKelly Miller <--- she was the best.
The office staff - esp Jessica Callahan & Kelly Miller were very helpful
They are professional, trustworthy, and their price is competitive
The knew each step of the process well, and was able to accomplish each step with the utmost professionalism
I was informed of delays(due to rain), and any other (few) bumps in the road. I was never left in the dark as to what would take place next.
You should decide if you want above ground or in-ground. If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete. :-) Good Luck!
As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Newnan, GA; Fayetteville, GA; Canton, GA; Macon, GA; Marietta, GA; Alpharetta, GA; Cumming, GA; Roswell, GA; Powder Springs, GA; and 32 other cities in Georgia and Florida.
In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 77 out of 99 customers (78%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.
Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.