Hilltop Pools and Spas, Inc
9133 South Main StreetJonesboro, GA 30236(770) 471-3889

HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)


Customer Feedback Summary

Of 97 customers surveyed, 77 responded (79%)
Likely to Recommend
96%
Clean & Safe
96%
Communication
96%
Installation Crew
99%
Problem Resolution
93%
Professional & Organized
99%
Quality Of Materials
96%
Quality Of Workmanship
99%
Sales Knowledge
97%
Schedule
97%
Value
97%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

13 Reviews
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  • comment
    Communication
    Avondale Estates, GA
    Nov 12, 2014

    It was very easy to deal with Jessica and the response was always quick.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Avondale Estates, GA
    Nov 12, 2014

    Jessica, Shane and Zac were exceptional in their respective fields.

    Did you find this helpful? Yes
  • comment
    Sales Knowledge
    Avondale Estates, GA
    Nov 12, 2014

    We enjoyed the fact that Brian was the first person we dealt with and the one who quoted us with Hilltop Pools. He was comfortable to deal with.

    Did you find this helpful? Yes
  • review
    Brian A.
    Avondale Estates, GA
    Nov 12, 2014
    Hilltop Pools and Spas, Inc

    If your interested in building a beautiful pool for your home, I would strongly suggest you include this award winning designer and pool builder to your shopping list. First, you'll deal directly with the owner, Brian Miller, then get a great team of highly skilled pool builders that transition your back yard into a dream oasis. From a new pool family with high standards, we recommended Hilltop Pools! Thanks all.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    McDonough, GA
    Oct 11, 2014

    Shane our project manager was on top of everything and even made some corrections at the end to maximize our satisfaction!

    Did you find this helpful? Yes
  • review
    D.A.M.
    McDonough, GA
    Oct 11, 2014
    Hilltop Pools and Spas, Inc

    From start to finish the quality and workmanship was impeccable! There were no surprises except for how well the finished product turned out. I would recommend Hilltop to anyone considering a pool or spa installation.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Atlanta, GA
    Sep 22, 2014

    I would like to recognize Jessica for her exceptional service.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Atlanta, GA
    Sep 22, 2014

    I was most satisfied with the final product and my interaction with the staff.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    McDonough, GA
    Sep 16, 2014

    Kelly has been great to deal with about warranty issues. Matt did a great job of designing the look of the pool and where to put it in my yard. Shane was easy to deal with when the pool was being built. A very good experience overall.

    Did you find this helpful? Yes
  • comment
    Area For Improvement
    McDonough, GA
    Sep 16, 2014

    I think Hilltop Pools and Spas has done its best to be helpful in every single circumstance and always help me find a solution. The only issue I ever have is the quality of the mechanical equipment - pool pump motor, salt cell and heater...I've had problems with all of these in 2014.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    McDonough, GA
    Sep 16, 2014

    After 5 years, the pool and hot tub still look beautiful. The design of the pool, the pebbletech, the look of the hot tub spa...all look as if they were installed yesterday. Whoever does the concrete and stone work are absolutely great at it.

    Did you find this helpful? Yes
  • review
    G.A.J.
    McDonough, GA
    Sep 16, 2014
    Hilltop Pools and Spas, Inc

    I have been very happy with my pool built by Hilltop Pools and Spas. It still looks just as beautiful as it did when it was built 5 years ago. When there have been any questions or occasional mechanical issues, Hilltop has been helpful in fixing the issue and always stands behind their work. A great experience overall.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Acworth, GA
    Sep 15, 2014

    Jessica was phenomenal. She handled the aesthetic choices. Shane Bailey was awesome as well. The concrete decking layout was going to cost a fortune but he made some modifications to the landscaping that finally brought the price down $15,000.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Macon, GA
    Sep 06, 2014

    Jessica and Cassie were so helpful! As well as Matt and his team!

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Macon, GA
    Sep 06, 2014

    This was our first experience with a pool and it exceeded our expectations!

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Milton, GA
    Aug 29, 2014

    Jessica CallahnKelly Miller <--- she was the best.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Milton, GA
    Aug 29, 2014

    The office staff - esp Jessica Callahan & Kelly Miller were very helpful

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Hiram, GA
    Aug 22, 2014

    They are professional, trustworthy, and their price is competitive

    Did you find this helpful? Yes
  • comment
    Professional & Organized
    Hiram, GA
    Aug 22, 2014

    The knew each step of the process well, and was able to accomplish each step with the utmost professionalism

    Did you find this helpful? Yes
  • comment
    Communication
    Hiram, GA
    Aug 22, 2014

    I was informed of delays(due to rain), and any other (few) bumps in the road. I was never left in the dark as to what would take place next.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • APSP - The Association of Pool & Spa Professionals
  • APSP International Award of Excellence
  • Best of Kudzu 2012
  • Best of Kudzu 2013
  • Pool and Spa News Top 50 Builders
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Q&A with Hilltop Pools and Spas, Inc

Answer Aug 14, 2014

You should decide if you want above ground or in-ground.  If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete.  :-)  Good Luck!

Types of Work

  • Swimming pool (97)
  • Spa (94)
  • Pool remodel (91)

Recent Activity

  • 11/15/14 Hilltop Pools and Spas, Inc received feedback from a customer in Winston, GA.
  • 11/12/14 Hilltop Pools and Spas, Inc received feedback from a customer in Avondale Estates, GA.

More about Hilltop Pools and Spas, Inc

As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Newnan, GA; Fayetteville, GA; Canton, GA; Macon, GA; Marietta, GA; Alpharetta, GA; Cumming, GA; Roswell, GA; Powder Springs, GA; and 32 other cities in Georgia and Florida..

In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 77 out of 97 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.

Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Hilltop Pools and Spas, Inc since April of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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