HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. (more)
All of the staff is knowledgeable, professional, and receptive to our ideas for our backyard pool. This was an enjoyable experience (despite all of the rain delays). We would definitely recommend the whole team to friends.
I was paying for this and Hilltop Pools and Spas wanted me to be happy. I'm the type of person that never wants to hurt anyone's feelings, but I found out very quickly that it was okay to say if something wasn't how I wanted it. They would listen to me and make sure it was right. When I talked to them they just wanted me to have what I wanted, and they wanted me to be happy. We just pray they'll stay with us and keep this going well. They have been very nice about everything.
Everybody at Hilltop Pools and Spas was great. I would like to recognize Shane Bailey. Kelly answered questions for me when I would call. I would ask them questions and I told them I wanted them to treat this like it was going in their yard and give me their opinion, and they would be honest with me. I wanted it to be nice and to be the best I could have, and I don't feel like any of them led me wrong. If I had a question and Shane wasn't around I could call Jessica in the office and she would explain to me what they were doing. I could get different opinions from people who know more about pools than I do, and they were always willing to help me.
I was amazed with the Hilltop Pools and Spas workers. Shane, who helped oversee the work, answered all of our questions and has been very nice. Matt was also nice and seemed to be family oriented. They cared about my family and my needs. That's what I was looking for. I'm a mother of seven with fifteen grandchildren, and I did this for my children and to have family time. Matt was down to earth and wasn't over my head. He helped work with me to draw the plan. Shane has kept us with us. We've shared homemade bread with them and they've come back to help us understand how everything with the pool works.
I am very pleased with my pool and very happy with the quality time we've already had in it together as a family.
It was a pleasure doing business with you. Cheers
The staff at Hilltop was very courteous, knowledgeable, and responsive. Matt was instrumental in helping us design our "perfect" pool and the rest of the staff made it a reality. We are glad we elected to go with Hilltop and recommend them to anyone considering putting a pool in.
I would like to recognize Jessica, she was fantastic; she called and communicated with us about what was going on. Paul was great, he came out a few times to show me how to work the equipment. Alex was wonderful, when we had the problem with the pipe they were out that afternoon to correct the problem.
I was most satisfied when the job was finished and we were able to get in the pool.
I would like to recognize Jon Hutchings and the entire work crew. They are very hard workers and did a good job.
I was most satisfied with my sales representative, Jon Hutchings. He was professional, well versed, and very responsive. I would highly recommend him.
Hilltop installed our original pool over 26 years ago. We have enjoyed it, as have our children and grandchildren!
The whole crew. We had a lot of rain delays (summer in Georgia! ) but the guys worked quickly and efficiently.
Brian and staff are all friendly and helpful.
Jessica is the reason that this project was completed on time. From the beginning, she went out of her way to ensure that our timeline was as aggressive as possible. (Every customer wants their pool as quickly as possible!) She was often the connection between Jon, Shane and the customer and wasn't afraid to ask hard questions to Hilltop employees and contractors to keep things on schedule. I felt like I had an advocate every step of the way. Without her communication, I'm not sure that your customer service score would be as high. She is a true asset!
We talked to so many pool companies before choosing Hilltop. From the beginning, we felt that they were the only ones that truly "listened" to what we wanted to accomplish. Jon did a terrific job of doing a perfect design for our needs, and ensuring that everyone involved in our construction had that same vision. Jessica was wonderful to work with for scheduling and escalating issues to. She was always available, honest and had the same urgency to get the project done that we did. In the end, I feel like we have a quality pool, that is easy to maintain and was relatively painless to build.
We talked to many companies before choosing Hilltop, and in the end are SO glad we did our homework. From the beginning, there was no hard push to make a sale from Hilltop...only listening, talking and design revisions until we had exactly what we wanted within our budget. The construction process is never easy, but with help from their amazing scheduler, designer and project manager -- there were no surprises along the way. Each person that worked on the pool did a quality job, and in the end we love our pool! Each person in the company seemed to genuinely care about our family, our needs and our expectations. I am so glad to be a part of the extended Hilltop family!
Jessica was great with sending e-mails with updates and kept me informed of all that was going on. Wonderful telephone skills.
There were no problems. Only the rain.
I was really impressed with the guy who dug the pool. It was amazing to see such precise work with such a large piece of equipment. He moved a lot of dirt in a short amount of time. Very informative about the work.
You should decide if you want above ground or in-ground. If you decide to go with in-ground, you should do some research on vinyl liner compared with concrete. :-) Good Luck!
As a GuildQuality Guildmember, Hilltop Pools and Spas, Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hilltop Pools and Spas, Inc in Mcdonough, GA; Fayetteville, GA; Newnan, GA; Marietta, GA; Canton, GA; Macon, GA; Cumming, GA; Atlanta, GA; Alpharetta, GA; Milton, GA; and 41 other cities in Georgia and Florida.
In this report, Hilltop Pools and Spas, Inc has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 103 out of 140 customers (74%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2015.
Hilltop Pools and Spas, Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Hilltop Pools and Spas, Inc customer, and if Hilltop Pools and Spas, Inc completed work for you after April of 2013 but you haven't yet received a survey, please let us know.