Our mission is to make you a customer for life. With more than 30 years experience, family-owned AquaTech Plumbing of Illinois provides "Better Plumbing for Better Pricing" to residential, commercial and industrial customers. We employ only drug screened and licensed plumbers to ensure you receive expert plumbing and quality service. Our locations in Naperville (608 S Washington), Aurora (1585 Beverly Ct by the Outlet Mall), St. Charles (100 Illinois), and Wheaton (123 Danada Square), allow us to comfortably serve all surrounding far west suburbs. Please call us. We would love to have you as our customer. (more)
I was most satisfied with the professionalism. They responded as quickly as they got the parts.
I was most satisfied with the quality of the work and with the fact that they came when the said they would come.
They did a great job.
I had no problems.
In no areas did they fall short.
I was satisfied with all areas of the installation.
Thank you, you did a great job. I'm glad his bid was excepted by the town. We were supposed to get 3 and we got 5 bids, but we liked them the best.
It had to do a little bit with the clean up issue. They had to dig, rip up the concrete, and put the dirt down but were not able to totally clean up the dirt when they were done. We were a little bit upset about that but we're very picky people. We thought that they could have they could have cleaned a little more, considering how much we did prior to them coming. We put plastic down so they wouldn't ruin anything. We did a lot of prep work.
Their knowledge, Larry's knowledge. Having had other quotes, even though this was a bad job, it could have been much worse. Other quotes wanted to dig up 5 times as much concrete as Larry proposed to do.
Did not fall short. Since it is soon after, I am not yet sure about the products used and thus the value for my $$. Will have to wait a while and see.
Communication from your staff was excellent. Kept me aware of what problem-solving was going on as it was on a weekend and also a Labor Day weekend! I sent a message to you via your website regarding the positive experience with your office staff soon after the work was done in my home. Also, Jason was helpful, answered my questions & advised me about how to handle the long weekend-with an on-going leaking water heater!
I was least satisfied with the concrete work.
I was most satisfied with their professionalism.
I was satisfied with everything except for the concrete. I'd give everything a 4 but they had to break open my concrete floor and it's kind of rough, they didn't do a good job smoothing it out.
Only area I had any issue with was in regards to the financing. Was a little difficult to apply for and once I did it was not 100% correct but was corrected very quickly. So not that big of a deal.
The thing I enjoy the most having used Aquatech once before this and now is that all their people are very communicative. They alway keep me up to date on what is happening, what roadblocks they are working through and what issues they may need me to clear up for them. During this particular work Aquatech went the extra mile and did the work with my city to clear up any Permit issues before the work day and on the day of work actually worked well with the city employees who needed to be part of or oversee certain aspects of the job. I appreciated that they did all of that so I did not have to speak about things of which I know very little about.
They did a great job. I was satisfied with the whole project. They did very well from start to finish.
I was most satisfied with their cleanliness. They were clean and efficient.
I was most satisfied with the speed of from the time I called to the time of the completion of the job. I paid a premium but it was completed to my satisfaction.
They were on time, professional, and they finished the job as quickly as they could.
As a GuildQuality Guildmember, AquaTech Plumbing relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of AquaTech Plumbing in Naperville, IL; Aurora, IL; Geneva, IL; St. Charles, IL; Plainfield, IL; West Chicago, IL; Elgin, IL; Wheaton, IL; Batavia, IL; Downers Grove, IL; and 9 other cities in Illinois..
In this report, AquaTech Plumbing has published a summary of the customer feedback they've received since they joined GuildQuality in November 2012. In that time, 31 out of 67 customers (46%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2014.