AquaTech Plumbing
(630) 416-3555

Our mission is to make you a customer for life. With more than 30 years experience, family-owned AquaTech Plumbing of Illinois provides "Better Plumbing for Better Pricing" to residential, commercial and industrial customers. We employ only drug screened and licensed plumbers to ensure you receive expert plumbing and quality service. Our locations in Naperville (608 S Washington), Aurora (1585 Beverly Ct by the Outlet Mall), St. Charles (100 Illinois), and Wheaton (123 Danada Square), allow us to comfortably serve all surrounding far west suburbs. Please call us. We would love to have you as our customer.


Customer Feedback Summary

Of 81 customers surveyed, 33 responded (41%)
Clean & Safe
97%
Communication
100%
Installation Crew
97%
Work Done Right
97%
Professional & Organized
100%
Quality Of Materials
100%
Quality Of Workmanship
100%
Sales Knowledge
100%
Schedule
97%

Map of Recent Work

Comments All Projects
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Comments


  • comment
    Area Of Satisfaction
    Naperville, IL
    Nov 06, 2013

    I was most satisfied with the professionalism. They responded as quickly as they got the parts.

  • comment
    Area Of Satisfaction
    Wheaton, IL
    Oct 26, 2013

    I was most satisfied with the quality of the work and with the fact that they came when the said they would come.

  • comment
    Additional Comment
    Naperville, IL
    Oct 08, 2013

    They did a great job.

  • comment
    Problem Resolution
    Naperville, IL
    Oct 08, 2013

    I had no problems.

  • comment
    Area For Improvement
    Naperville, IL
    Oct 08, 2013

    In no areas did they fall short.

  • comment
    Area Of Satisfaction
    Naperville, IL
    Oct 08, 2013

    I was satisfied with all areas of the installation.

  • comment
    Additional Comment
    Naperville, IL
    Oct 04, 2013

    Thank you, you did a great job. I'm glad his bid was excepted by the town. We were supposed to get 3 and we got 5 bids, but we liked them the best.

  • comment
    Area For Improvement
    Naperville, IL
    Oct 04, 2013

    It had to do a little bit with the clean up issue. They had to dig, rip up the concrete, and put the dirt down but were not able to totally clean up the dirt when they were done. We were a little bit upset about that but we're very picky people. We thought that they could have they could have cleaned a little more, considering how much we did prior to them coming. We put plastic down so they wouldn't ruin anything. We did a lot of prep work.

  • comment
    Area Of Satisfaction
    Naperville, IL
    Oct 04, 2013

    Their knowledge, Larry's knowledge. Having had other quotes, even though this was a bad job, it could have been much worse. Other quotes wanted to dig up 5 times as much concrete as Larry proposed to do.

  • comment
    Area For Improvement
    Elgin, IL
    Oct 02, 2013

    Did not fall short. Since it is soon after, I am not yet sure about the products used and thus the value for my $$. Will have to wait a while and see.

  • comment
    Area Of Satisfaction
    Elgin, IL
    Oct 02, 2013

    Communication from your staff was excellent. Kept me aware of what problem-solving was going on as it was on a weekend and also a Labor Day weekend! I sent a message to you via your website regarding the positive experience with your office staff soon after the work was done in my home. Also, Jason was helpful, answered my questions & advised me about how to handle the long weekend-with an on-going leaking water heater!

  • comment
    Area For Improvement
    Naperville, IL
    Oct 02, 2013

    I was least satisfied with the concrete work.

  • comment
    Area Of Satisfaction
    Naperville, IL
    Oct 02, 2013

    I was most satisfied with their professionalism.

  • comment
    Quality Of Materials
    Naperville, IL
    Oct 02, 2013

    I was satisfied with everything except for the concrete. I'd give everything a 4 but they had to break open my concrete floor and it's kind of rough, they didn't do a good job smoothing it out.

  • comment
    Area For Improvement
    Elgin, IL
    Sep 13, 2013

    Only area I had any issue with was in regards to the financing. Was a little difficult to apply for and once I did it was not 100% correct but was corrected very quickly. So not that big of a deal.

  • comment
    Area Of Satisfaction
    Elgin, IL
    Sep 13, 2013

    The thing I enjoy the most having used Aquatech once before this and now is that all their people are very communicative. They alway keep me up to date on what is happening, what roadblocks they are working through and what issues they may need me to clear up for them. During this particular work Aquatech went the extra mile and did the work with my city to clear up any Permit issues before the work day and on the day of work actually worked well with the city employees who needed to be part of or oversee certain aspects of the job. I appreciated that they did all of that so I did not have to speak about things of which I know very little about.

  • comment
    Area Of Satisfaction
    Aurora, IL
    Mar 30, 2013

    They did a great job. I was satisfied with the whole project. They did very well from start to finish.

  • comment
    Area Of Satisfaction
    Geneva, IL
    Mar 25, 2013

    I was most satisfied with their cleanliness. They were clean and efficient.

  • comment
    Area Of Satisfaction
    Bartlett, IL
    Nov 19, 2012

    I was most satisfied with the speed of from the time I called to the time of the completion of the job. I paid a premium but it was completed to my satisfaction.

  • comment
    Area Of Satisfaction
    Darien, IL
    Nov 15, 2012

    They were on time, professional, and they finished the job as quickly as they could.

More Comments

Affiliations

  • GuildQuality
  • Angie's List
  • Better Business Bureau
GuildQuality Member
Guildmember
Since 2012

Types of Work

  • Plumbing service job (82)

Recent Activity

  • 7/30/14 AquaTech Plumbing received feedback from a customer in Aurora, IL.
  • 5/02/14 AquaTech Plumbing received feedback from a customer in Naperville, IL.
  • 4/16/14 AquaTech Plumbing received feedback from a customer in North Aurora, IL.
  • 3/01/14 AquaTech Plumbing received feedback from a customer in Aurora, IL.

More about AquaTech Plumbing

As a GuildQuality Guildmember, AquaTech Plumbing relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of AquaTech Plumbing in Naperville, IL; Aurora, IL; Geneva, IL; St. Charles, IL; Plainfield, IL; West Chicago, IL; Elgin, IL; Wheaton, IL; Batavia, IL; Downers Grove, IL; and 11 other cities in Illinois..

In this report, AquaTech Plumbing has published a summary of the customer feedback they've received since they joined GuildQuality in November 2012. In that time, 33 out of 81 customers (41%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2014.