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GuildQuality’s Customer Satisfaction Surveying gives home builders, remodelers, and home services contractors the ability to easily collect and analyze information about the experience homeowners have in working with their company. As an independent 3rd party, we survey your customers about their experience and provide you with the results.
Different than do-it-yourself survey software, we personally conduct surveys on your behalf through email, phone and direct mail. As an example of your commitment to quality and service, our personal survey process is designed to deliver high response rates.
High customer satisfaction from your clients starts with paying attention to quality. Delivering on-time and and on-budget are important, but it’s all the little things- like leaving a job site clean – or making an extra effort to respond to small concerns that really make a difference.
As a GuildQuality member, you will know what factors are important to customers and how your business rates in those areas. Then you can use this information to promote and grow your business.
Our service includes several enhanced tools to help building and remodeling professionals manage their reputation and provide exceptional service. Our value-added features empower home builders, remodelers and home services companies to communicate their quality and expand their reach.
With expansive reporting analytics and several marketing tools available, GuildQuality supports the quality-minded building professional's pursuit of excellence and helps them take their business to the next level.